Job Description
About the Position
As a Customer Service Representative, you will serve as the approachable and supportive ambassador of our brand. Your role is to assist consumers across various communication platforms, respond to enquiries, address concerns, and foster positive, lasting relationships within our community.
Key Responsibilities
- Deliver courteous and professional support to customers via multiple channels, including phone, email, WhatsApp Business, Facebook Messenger, and WeChat
- Respond to customer questions, feedback, and complaints with empathy and assurance to ensure a satisfactory experience
- Provide accurate and easy‑to‑understand information about company products, offering practical advice and recommendations where appropriate
- Develop simple and relevant discussion topics or content to encourage conversation and interaction within online communities
- Capture basic consumer feedback and insights from daily interactions and relay them to the team to support marketing and engagement efforts
- Ensure customer information is accurately recorded and kept up to date in internal systems such as Salesforce
- Assist with day‑to‑day operational tasks, including order follow‑ups, basic reporting, data entry, and mailing activities
- Adhere to company policies, procedures, and regulatory requirements, working closely with internal teams and external partners to ensure efficient operations
Requirements
- Previous customer service experience, or a strong passion for supporting and assisting others
- Interest or foundational knowledge in nutrition, or health‑related topics is an advantage
- Confident in communicating with customers over the phone and through digital platforms, including managing enquiries or complaints calmly and professionally
- Enjoys engaging with people and being active in online community interactions
- Self‑motivated, positive, and capable of working both independently and collaboratively within a team
- Basic computer proficiency, including Microsoft Word, Excel, PowerPoint, and Chinese input methods
- Strong verbal and written communication skills in both English and Chinese (Cantonese and Mandarin)