The Person:

For Senior Specialist Grade:

• Conduct operation analysis and make recommendations to improve production batch window
• Reject or accept new application changes so as to align with internal guidelines and compliance
• Assist and handles queries related to mainframe operating system; 7 x 24 stand by support and on-site support required for serious issues
• Run perform Operations Acceptance Test according to OAT plan to ensure the batch quality and operations functionality based on SLA
• Monitor the batch performance and involve in project delivery

For Manager Grade:

• Lead and coach the service support team to provide all-round support functions related to mainframe
• Monitor and supervise product support performance to ensure it is aligned with SLA
• Review new application system or major changes from operational viewpoint and supervise operations acceptance testing process.
• Conduct performance review and prepare annual planning for the team members on their personal and technical development

The Job:

• Bachelor’s Degree Holder in any IT disciplines
• Experienced in Systems Programming experience in MVS
• Knowledge in storage, CICS, DB2 or network protocols are plus
• Strong analytical skills and able to work under pressure
• Good command of written and spoken English & Chinese
• Minimum 2 years’ management experience in Technical Support functions (for manager grade)
• Good people management, project & vendor management skills (for manager grade)

Interested parties, please click "Apply" to complete the application process. You can also reach Tiffany Tin at 3915 0266 for confidential discussion.

Reporting to the Team Head, you will provide support and assistance in the execution of key digital projects with a strong focus on the quality assurance processes.

Main Responsibilities:

• Provide administrative support to projects related to e-Banking, Mobile Banking and Digital Transformation with a strong focus on the quality assurance processes.

• Assist in designing test cases, preparing test data, executing UAT test cases and documenting test results / reports according to defined plans.

• Document and update the test execution and data preparation procedures.

Incumbent Requirements:

Our client is a leading IT services and consulting company . Currently they are looking for UNIX \ LINUX Tech Specialist to join their team.

Responsibilities:

• Ensure all Midrange systems are operating in a stable and effective environment to meet with all Services Level Agreement
• Perform regular upgrade and update for all Midrange software to ensure adequate support
• Implement technical projects to fulfil customer standards and requirements
• Study and accept new application systems, provide recommendations from operational point of view and assist the customer systems development section on system design and establishment
• Perform operation fault analysis and provide recommendations to improve the production batch window
• Update regularly on software inventory and maintain up-to-date local system configuration
• Collect system performance information and generate performance reports
• Provide support in conjunction with other services supporting parties, deliver technical support and day-to-day services to meet with customer requirements and Services Level Agreement
• Take problem ownership and follow up through problem escalation procedure for all critical problems
• Ensure day-to-day change requirements from customer are implemented in a timely and professional manner 
• The occasionally onsite support in Data Center for server installation or incident recovery is required.

Requirements:

• Degree holder in IT or related disciplines
• Minimum 3 years relevant experiences
• Certified in Linux, AIX, Solaris is an advantage
• Experiences of Linux, AIX, Solaris, vSphere, Networker, VCS clustering and BMC Control-M are an advantage
• Knowledge of ITIL is an advantage
• Strong operational background in Midrange platform.
• Good communication and interpersonal skill

Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285 for confidential discussion.

Company Profile

Our client is a leading corporate service provider from China, in view of their regional expansion, they are looking to welcome a Corporate Secretary Manager to be part of their expansion journey in Singapore. The incumbent will primary be responsible for setting up and leading the corporate secretary team and ensuring the smooth running of its' daily operations.

Job Responsibilities 

• Responsible for overseeing the smooth running of the operations and improving the system and infrastructure as and when required.
• Responsible for providing strategic solutions to stakeholder after analyzing operational risks.
• Manage the day-to-day businesses of the relevant departments.
• Responsible for the management of business lines such as business analysis, vendor, service delivery and risk management.
• Liaising closely with the sales teams to help set and meet daily and quarterly goals.
• Responsible for long-term planning, project status reporting, and implementing change control processes.
• In-charge of the reporting of the weekly, monthly, quarterly, and annual metrics.
• Liaise with back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Oversee the transitions and onboarding of the team as required
• Responsible for conflict resolution involving stakeholders and escalating to the relevant personnel as required.
• Responsible for establishing and maintaining relationships with clients, internal business lines, and external vendors.
• Oversee the back office and firm-wide training programs to ensure quality standards are met.
• Liaise with the management team to ensure that the company is in compliance.

Job Requirements

• A Bachelors Degree in Business or any relevant field.
• A minimum of 5 years of management experience.
• Decision-maker and able to work under high-pressure situations.
• Able to converse in Mandarin as part of job requirement to liaise with Chinese speaking colleagues and clients. 

Interested candidates please click apply or email your resume to jeyalakshmi.sethu@linksinternational.com. Please note that only shortlisted candidates will be notified.

EA Registration No: R22110598 (SETHU SOMASUNDARAM JEYALAKSHMI)
Links HR Singapore Pte Ltd | EA License No: 09C5322

• Responsible for managing the Corporate Secretarial matters of the company and its clients.
• Responsible for handling the full spectrum of corporate secretarial duties including company incorporations, preparation of directors’/ shareholders’ resolutions, opening bank accounts and change of signatories etc.
• Responsible for the scheduling of meetings, preparing of Agendas, consolidation of Board Papers and slides and minutes of meeting for the Board Meetings, Audit and Risk Meetings and Annual General Meeting.
• Liaise with cross-department staff, personal assistants of Board Members and key officers.
• Ensure compliance with relevant statutory and regulatory requirements.
• Responsible for handling administrative legal tasks by liaising with the legal team.
• Reviewing legal documents when necessary.

• A minimum of 3-5 years of experience as Corporate Secretariat or any relevant field.
• Detail oriented and able to work independently.
• Able to converse in Mandarin as part of job requirement to liaise with Chinese speaking colleagues and clients. 

Interested candidates please click apply or email your resume to jeyalakshmi.sethu@linksinternational.com. Please note that only shortlisted candidates will be notified.

EA Registration No: R22110598 (SETHU SOMASUNDARAM JEYALAKSHMI)
Links HR Singapore Pte Ltd | EA License No: 09C5322

Our client is a leading IT services and consulting company . Currently they are looking for a Storage Specialist to join their team.

Responsibilities

• Responsible for virtual provisioning & Tiering
• Create LUNs and mapping to host, perform LUN/Server decommission
• Create, add and remove Meta Device
• Able to handle local and remote replication for Backup / DR
• Create CIFS & NFS file system and export to host and basic troubleshoot of CIFS & NFS permission issues.
• Create Qtrees, Implementing Quota Limits with user level and folder level with quota policies
• Configure, administer and troubleshoot Snap-Mirror Environment
• Manage the reports using operations manager
• Able to perform health checks, zoning, troubleshooting fabric related issues and handle updates
• Able to handle change preparation, review and approval
• Schedule snapshots and snap-vault snapshots, snap-drive, snap manager
• Handle routine reporting and escalation from peer
• Able to handle basic troubleshooting over storage performance
• Able to handle advanced performance analysis and advise for the hot spot and propose resolution
• Migrate planning and change arrangement
• On Duty roster to support for 24 x 7 Standby services, participate ad-hoc incident

Requirements

• Degree in Computer Science / Information System or related disciplines
• Minimum 4 years of relevant hands-on experience in storage, experience with storage technology including VSP, Hitachi Storage Navigator, Tuning Manager, NETAPP, Brocade etc
• Solid understanding of operating system (Linux/AIX/Solaris/Windows/ESX/ HPUX) would be an advantage
• Knowledge of Service Management tools – Remedy/Service Now would be an advantage
• Acquire ITIL / ISO Process certification would be an advantage
• Understanding of enterprise networking would be an advantage
• Experience with vendor support would be an advantage
• Experience with SAN/NAS/Fabric L2 support would be an advantage
• Excellent listening, oral, and written communication skills
• Excellent Planning and execution, good time management skill
• Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
• Pay attention to assigned and provide accuracy on the task/ activity
• High level of flexibility and adaptability to situation
• Fluent in English and Cantonese

Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285 for confidential discussion.

Our client is a leading IT service and consulting company across global. Currently they are looking for a Deskside Support Officer/Engineer (Top leading investment bank) for their clients.

Responsibilities

• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Computers set-up and software system installation
• Support daily hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Monitor timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Identify inform management of trends, significant problems and expected delays
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Work close with vendors for hardware orders and repairs

Requirements

• Minimum 1 year IT support experiences, fresh graduates are also welcome
• Understanding of PC hardware/peripherals
• Preferred knowledge and experiences with mobile OS such as Apple iOS and Google Android
• Knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
• Preferred experiences in deliver superior customer service

Our client is a leading IT service and consulting company across global. Currently they are looking for a Technical Support Officer/Specialist (top & global investment bank) to join their team.

Responsibilities

• Provide on-site technical support for desktop PCs including software and hardware
• Computers set-up and software system installation
• Perform basic hardware moves and changes
• Manage all incidents and requests for ticket-tracking system
• Ensure timely resolution of issues with acquiring necessary information
• Coordinate with management of trends, significant problems and expected delays
• Provide IT-related support as required by the business (Holiday, off-hour and BCP Support)
• Test applications by the business before rollout
• Documentation of products and processes

Requirements

• Minimum 2 years hands-on IT support experience
• Experience in delivering Superior Customer Service experience
• Preferably trading floor/banking support of investment banks including real-time market data support
• Good knowledge and IT experience in Microsoft Windows support, configuration, Desktop Administration, Microsoft Office Suite
• Solid understanding of Intel based PC hardware/peripherals
• Experience in trading floor and market data applications support is an advantage

Working Shift Hours

• Monday to Friday, 8 working Hours
• Day shift between 06:30 to 19:00 based on team shift
• Required occasional non-office hours (night & weekend) over time work
• Required Holiday & extreme weather onsite coverage (Team rotation)