Senior Customer Service Officer – B2B focused / MNC

Summary:

• Our client is an international enterprise headquartered in HK, with strong partnership with world’s top-tier luxury brands and supplying the airlines and travel industries.
• In this dynamic position, you will collaborate closely with sales and product development team, provide professional client serving experience for those premium airline accounts.
• Diversified, young and dynamic workplace, with flexibility working hours policy
• 13 months guaranteed plus bonus; 15AL to start; life and medical coverage
• Work location: Hong Hum

Main Responsibilities:

• Deliver exceptional corporate customer service by following established processes to ensure a high level of Customer Excellence for our international clientele.
• Collaborate closely with the Sales Team, coordinating projects with the Procurement and Product Development departments to ensure seamless execution.
• Strive for continuous improvement in customer satisfaction by responding promptly and professionally to inquiries, and preparing tender submissions, samples, presentations, calculations, and quotations.
• Develop and manage project plans proactively, providing regular updates to the Sales Team and the Customer Service Manager.
• Process sales orders, monitor new orders, and track forecasts and deliveries to ensure project completion.
• Follow up on customer payments to ensure timely processing.
• Address customer complaints effectively, working to resolve issues within expected timeframes while maintaining a high level of satisfaction.

Requirement:

• Bachelor’s degree holder, preferably in Business Administration, Supply Chain or related disciplines
• 3-6 years’ work experience in account management, sales support or merchandising for international trading organizations
• Confident, out-going personality with a strong team-player spirit and excellent interpersonal skills
• Comfortable to work in a fast-paced work environment, well-structured and organized, effective time management skills
• Willing to learn with a strong sense of responsibility
• Detail-oriented, a solution-driven thinker with good interpersonal communication skills 
• Excellent command of written and spoken English, fluency in Cantonese and Mandarin is a MUST
• Proficiency in MS Office including Word, Excel, Chinese Word Processing and PowerPoint

Highlights:

• Our client is a market leader in supplying the luxury personal care products, with strong business partnership among the travel industry
• In this dynamic position, you will collaborate closely with talented brand manager and design team to drive innovative projects from concepts to completion
• Diversified, young and dynamic workplace, with flexibility working hours policy
• 13 months guaranteed plus bonus; 15AL to start; life and medical coverage

Key responsibility:

• Project Management with Brands – Collaborate with Brand Managers to execute and oversee production projects, guiding them from initial design briefs to the delivery of high-quality, compliant products.
• Streamline the order process by managing essential documentation and facilitating timely shipment of samples, while actively gathering and integrating feedback from brands.
• Creative Coordination - Lead the creation of design briefs and work alongside the Product Development team to ensure timely availability of samples for tender submissions.
• Ensure that all products receive the necessary approvals from all stakeholders, maintaining a seamless workflow.
• Strategic Planning & Administration - Partner with the Finance team to monitor the timely collection of royalties and invoice payments, ensuring smooth and prompt settlements for outgoing payments to brands.
• Foster regular communication with the Finance Department to maintain financial accuracy and transparency.

Qualifications:

• Bachelor’s degree holder, ideally in Marketing or a related field.
• 1-2  years of hands-on experience in product marketing or brand management, preferably within the luxury retail or cosmetics sector.
• A proactive customer service mindset with exceptional organization and discipline.
• Strong ability to coordinate cross-functional teams while managing expectations effectively.
• Excellent problem-solving, planning, and project management skills, with a keen attention to detail and time management prowess.
• A passion for thriving in a fast-paced, entrepreneurial environment, juggling diverse tasks with ease.
• Outstanding verbal and written communication skills in both English and Cantonese.

Senior Infrastructure Officer

Responsibilities:

• Assist IT manager on IT system, infrastructure, and security relevant management projects
• Manage IT infrastructure (Including servers, network devices, video conference system, security facilities and IP phones) and other technologies (wireless projection, PC machines, printing items, etc.)
• Supervise and assist IT project implemented by internal IT teams and cooperate with headquarter IT team on infrastructure and cybersecurity relevant projects and tasks, to preform technical assessment, development, and deployment of new solutions and responsible to support business requirement, including virtualisation, backup, disaster recovery, email systems, networking, windows servers, etc.
• Take lead in network, server and client computer troubleshooting and performance review and tuning in clause with any IT infrastructure incidents, changes and demands
• Take up ad-hoc duties assign by IT manager and IT director
• Monitor the performance of secondments, contractors, service providers and vendors where applicable
• Provide software support and training to end users to utilise the IT resources to improve productivity and efficiency
• Adopt cloud infrastructure solution to support headquarter IT projects and company needs

 Qualification:

• Degree holder with Computer Science or Information System or IT related disciplines
• At least 3 years’ experience in multinational corporation with large scale IT infrastructure design especially Microsoft Windows platform environment, with strict permission controls and security requirements
• Holder of CCNA, MCSE, ITIL, CISSP and similar certifications will be considered an advantage
• Experience with Microsoft AD, Azure AD, Exchange Online, M365, SharePoint Online, VMWare required. Experience with Dell server, Fujitsu server, Quantum tape library, ServiceNow, JIRA, Confluence will be considered an advantage
• Infrastructure project management experience and vendor management experience is preferred, e.g., deployment of server, relocation of IT rooms
• Pro-active and solution-oriented mindset understands governance and framework and designs appropriate solutions
• Good knowledge in audio and visual meeting room equipment. (IoT and audio/video over POE)
• Strong communication skills and works well with others. Manages stakeholders and capable of big picture thinking
• Strong problem-solving skills and good analytical mindset
• Good written and verbal English language skill

Interested candidate, please share your CV to gloria.ho@linksinternational.com or call Gloria at 9738 6625 for further discussion.

Product Development Manager – Toys

Are you ready to unleash your creativity and lead the charge in toy innovation? We are seeking an exceptional Product Development Manager to join our vibrant team, where imagination meets execution. This is not just a job; it’s an opportunity to shape the future of play! As they continue to redefine play experiences for children around the globe, our client pride themselves on being at the forefront of the industry, collaborating with world-renowned airlines, luxury brands, and premium accessory lines. Our team thrives on curiosity, positivity, and a relentless pursuit of excellence, making this an exciting place for passionate professionals.

Responsibilities: 

• Lead product development by spearheading the creation of cutting-edge toy products, ensuring they are delivered on time and within budget while exceeding market expectations.
• Innovate through collaboration with talented designers and engineers to create imaginative and safe toy designs that inspire joy and creativity in children.
• Manage a dynamic toys catalogue database, showcasing our innovative designs and specifications.
• Establish comprehensive product specifications and testing requirements that align with industry standards and safety regulations.
• Explore new vendor partnerships to elevate our product offerings and maintain the highest quality standards.
• Cultivate strong relationships with suppliers, manage project timelines, and conduct insightful cost analyses to drive efficiency.
• Ensure seamless order tracking with factories and internal teams, guaranteeing alignment with client expectations and timely deliveries.
• Coordinate the testing of product samples in labs, diligently following up on results to ensure compliance with customer specifications.
• Take on additional projects that ignite your passion and showcase your expertise.

 Job Requirements: 

• A Bachelor’s degree in Product Design, Engineering, Business, or a related field is preferred.
• 5-10 years of dynamic experience in OEM/ODM product development, specifically within the exciting realm of toys.
• Profound knowledge of toy products, production processes, and cost management.
• Deep understanding of safety standards and compliance in the toy industry, including ASTM and EN71 regulations.
• Proven track record in developing gift and premium toys that captivate and delight.
• Meticulous attention to detail, initiative, and exceptional organizational skills.
• Keen analytical and problem-solving skills that drive innovation.
• Outstanding communication skills, particularly with vendors in China and around the world.
• Fluent in spoken and written English and Mandarin, essential for global collaboration.
• We are looking for someone who can jump in with both feet; immediate availability is preferred.
• Embrace travel opportunities for business, expanding your horizons and building global partnerships.
• Candidates with less experience may be considered as Assistant Manager – Product Development (Toys)
• Location: based in Hong Kong

On offer is a competitive salary, performance-driven bonuses, comprehensive medical and life insurance, generous annual leave, and a flexible Work from Home program. Your professional growth is a priority, and the client is committed to providing pathways for advancement and development in a culture that celebrates innovation.

Join us in creating the next generation of toys that inspire, entertain, and educate! If you’re ready for this exciting journey, we can’t wait to meet you!

Product Development Manager

This global leader in festive seasonal consumer electronic products are now actively seeking a Product Development Manager to join their team. This strategic position will be responsible leading the creation, development and coordination of new product initiatives, ensuring they align with the brands requirements and market trends.

Job Duties:

• Manage a team of product specialists
• Collaborate with internal teams to strategize and plan product development.
• Work closely with design, engineering, quality, and sales team
• Evaluate technology options to develop design strategies.
• Drive the performance and brand awareness activities.
• Develop ad implement strategic plans to achieve corporate objectives for products launched
• Stationed in Dongguan
• 5.5 days’ work a week

Requirements:

• Degree holder with proven track records and years of experience in related industry
• Master’s degree on Mechanics, Electronics, and Firmware, Power Electric or related disciplines is preferred
• Over 5 years’ experience on a decision-making position in Consumer Electronics and/or lighting related industry is desired              
• Knowledge on Electronic CAD Tools such OrCAD, Cadence, Pads and CAE software (e.g. MATLAB, Protel and HFSS etc.)
• Fair understanding of Mechanical CAD Tools such as Solidworks, ProE, Inventor etc.
• Familiar with Industry standards such as xFMEA, Lean Design, Kaizen, and others
• Basic knowledge of mechanical design principles around electronics
• Knowledge on regulation such as of FCC, UL, CE, CSA, ASTM, ISO etc
• Knowledge on Product Life Cycle environment such as Windchill, EPDM, PDM, and the like is a big plus
• Familiar with MS Office
• Good knowledge of mechanical design is a plus
• Excellent Team Player, able to communicate proficiently
• Communication in English and Chinese is a must

Do you have a passion for making products that are adored by every family during the festive season? If so, please feel free to apply directly, and if your profile is suitable, we will reach out to you confidentially to discuss further.