Senior Manager, Quality (General Merchandise)

Location: Hong Kong | Region: APAC | Function: Sourcing Office
Package: HKD 65,000 – 80,000 per month

We are seeking a highly experienced and strategic Senior Manager, Quality (General Merchandise) to lead quality assurance initiatives across our sourcing operations in the Asia-Pacific region. Reporting into the Global Head of Quality, this leadership role is instrumental in driving end-to-end quality strategies for General Merchandise categories including apparel, footwear, jewellery, accessories, electronics, furniture, and other hardgoods. As a key member of the regional sourcing leadership team, you will be responsible for ensuring that all products meet the highest standards of quality, safety, and compliance. This position plays a vital role in safeguarding brand reputation by leading quality execution across supplier networks and ensuring alignment with global quality frameworks.

Key Responsibilities: Develop and implement a comprehensive regional quality strategy aligned with global objectives, ensuring consistency across all product lines and geographies. Lead and mentor a high-performing team of quality professionals, fostering a culture of excellence, accountability, and continuous improvement. Partner closely with global quality teams, sourcing, supply chain, compliance, and vendor management functions to drive quality performance and resolve complex issues. Evaluate and monitor supplier and factory performance through audits, risk assessments, and rating systems to ensure compliance with internal and external quality standards. Proactively identify, assess, and mitigate quality risks; manage urgent quality or safety incidents, including product recalls and corrective actions. Design and deploy robust quality assurance processes, leveraging technology and data analytics to enhance efficiency, reduce defects, and improve product safety. Participate in the development and implementation of global quality standards and ensure effective adoption within the APAC region. Establish and track KPIs related to quality performance, root cause analysis, and corrective action effectiveness; report findings and recommendations to senior leadership. Champion quality improvement programs such as Lean, Six Sigma, and other methodologies to drive operational excellence and customer satisfaction. Serve as the primary contact for internal and external stakeholders on quality-related matters, building strong relationships across the business and supplier ecosystem.

Key Competencies: Strategic thinking with the ability to translate global quality vision into actionable regional plans. Strong leadership and team development capabilities. Deep knowledge of quality management systems (e.g., ISO 9001, AQL standards). Experience in managing cross-functional and multicultural teams. Demonstrated success in supplier quality management and factory audit processes. Analytical mindset with proven ability to interpret data and drive fact-based decision-making. Excellent communication, negotiation, and stakeholder engagement skills. Familiarity with international regulatory and compliance requirements. Proficiency in using quality tools and statistical analysis methods.

Travel Requirements: This role requires frequent regional and international travel (approximately 30-50%) to visit suppliers, factories, and regional offices across the APAC region, often involving extended stays.

Qualifications: Bachelor’s degree in Engineering, Business, Supply Chain, or a related field; advanced degree preferred. Minimum of 12+ years of progressive experience in quality management within sourcing, manufacturing, or retail environments. Prior leadership experience managing multi-category quality assurance teams. Certification in quality methodologies (e.g., Six Sigma, Lean, ASQ) is preferred. Fluency in English required; additional Asian languages a plus.

This is a unique opportunity to shape the future of quality across one of Europe’s largest retail organizations with a significant sourcing footprint in Asia. The successful candidate will combine strategic vision with hands-on execution to ensure world-class quality standards are consistently met and exceeded.

Senior Customer Service Officer – B2B focused / MNC

Summary:

• Our client is an international enterprise headquartered in HK, with strong partnership with world’s top-tier luxury brands and supplying the airlines and travel industries.
• In this dynamic position, you will collaborate closely with sales and product development team, provide professional client serving experience for those premium airline accounts.
• Diversified, young and dynamic workplace, with flexibility working hours policy
• 13 months guaranteed plus bonus; 15AL to start; life and medical coverage
• Work location: Hong Hum

Main Responsibilities:

• Deliver exceptional corporate customer service by following established processes to ensure a high level of Customer Excellence for our international clientele.
• Collaborate closely with the Sales Team, coordinating projects with the Procurement and Product Development departments to ensure seamless execution.
• Strive for continuous improvement in customer satisfaction by responding promptly and professionally to inquiries, and preparing tender submissions, samples, presentations, calculations, and quotations.
• Develop and manage project plans proactively, providing regular updates to the Sales Team and the Customer Service Manager.
• Process sales orders, monitor new orders, and track forecasts and deliveries to ensure project completion.
• Follow up on customer payments to ensure timely processing.
• Address customer complaints effectively, working to resolve issues within expected timeframes while maintaining a high level of satisfaction.

Requirement:

• Bachelor’s degree holder, preferably in Business Administration, Supply Chain or related disciplines
• 3-6 years’ work experience in account management, sales support or merchandising for international trading organizations
• Confident, out-going personality with a strong team-player spirit and excellent interpersonal skills
• Comfortable to work in a fast-paced work environment, well-structured and organized, effective time management skills
• Willing to learn with a strong sense of responsibility
• Detail-oriented, a solution-driven thinker with good interpersonal communication skills 
• Excellent command of written and spoken English, fluency in Cantonese and Mandarin is a MUST
• Proficiency in MS Office including Word, Excel, Chinese Word Processing and PowerPoint

Highlights:

• Our client is a market leader in supplying the luxury personal care products, with strong business partnership among the travel industry
• In this dynamic position, you will collaborate closely with talented brand manager and design team to drive innovative projects from concepts to completion
• Diversified, young and dynamic workplace, with flexibility working hours policy
• 13 months guaranteed plus bonus; 15AL to start; life and medical coverage

Key responsibility:

• Project Management with Brands – Collaborate with Brand Managers to execute and oversee production projects, guiding them from initial design briefs to the delivery of high-quality, compliant products.
• Streamline the order process by managing essential documentation and facilitating timely shipment of samples, while actively gathering and integrating feedback from brands.
• Creative Coordination - Lead the creation of design briefs and work alongside the Product Development team to ensure timely availability of samples for tender submissions.
• Ensure that all products receive the necessary approvals from all stakeholders, maintaining a seamless workflow.
• Strategic Planning & Administration - Partner with the Finance team to monitor the timely collection of royalties and invoice payments, ensuring smooth and prompt settlements for outgoing payments to brands.
• Foster regular communication with the Finance Department to maintain financial accuracy and transparency.

Qualifications:

• Bachelor’s degree holder, ideally in Marketing or a related field.
• 1-2  years of hands-on experience in product marketing or brand management, preferably within the luxury retail or cosmetics sector.
• A proactive customer service mindset with exceptional organization and discipline.
• Strong ability to coordinate cross-functional teams while managing expectations effectively.
• Excellent problem-solving, planning, and project management skills, with a keen attention to detail and time management prowess.
• A passion for thriving in a fast-paced, entrepreneurial environment, juggling diverse tasks with ease.
• Outstanding verbal and written communication skills in both English and Cantonese.

Senior Infrastructure Officer

Responsibilities:

• Assist IT manager on IT system, infrastructure, and security relevant management projects
• Manage IT infrastructure (Including servers, network devices, video conference system, security facilities and IP phones) and other technologies (wireless projection, PC machines, printing items, etc.)
• Supervise and assist IT project implemented by internal IT teams and cooperate with headquarter IT team on infrastructure and cybersecurity relevant projects and tasks, to preform technical assessment, development, and deployment of new solutions and responsible to support business requirement, including virtualisation, backup, disaster recovery, email systems, networking, windows servers, etc.
• Take lead in network, server and client computer troubleshooting and performance review and tuning in clause with any IT infrastructure incidents, changes and demands
• Take up ad-hoc duties assign by IT manager and IT director
• Monitor the performance of secondments, contractors, service providers and vendors where applicable
• Provide software support and training to end users to utilise the IT resources to improve productivity and efficiency
• Adopt cloud infrastructure solution to support headquarter IT projects and company needs

 Qualification:

• Degree holder with Computer Science or Information System or IT related disciplines
• At least 3 years’ experience in multinational corporation with large scale IT infrastructure design especially Microsoft Windows platform environment, with strict permission controls and security requirements
• Holder of CCNA, MCSE, ITIL, CISSP and similar certifications will be considered an advantage
• Experience with Microsoft AD, Azure AD, Exchange Online, M365, SharePoint Online, VMWare required. Experience with Dell server, Fujitsu server, Quantum tape library, ServiceNow, JIRA, Confluence will be considered an advantage
• Infrastructure project management experience and vendor management experience is preferred, e.g., deployment of server, relocation of IT rooms
• Pro-active and solution-oriented mindset understands governance and framework and designs appropriate solutions
• Good knowledge in audio and visual meeting room equipment. (IoT and audio/video over POE)
• Strong communication skills and works well with others. Manages stakeholders and capable of big picture thinking
• Strong problem-solving skills and good analytical mindset
• Good written and verbal English language skill

Interested candidate, please share your CV to gloria.ho@linksinternational.com or call Gloria at 9738 6625 for further discussion.

Product Development Manager

This global leader in festive seasonal consumer electronic products are now actively seeking a Product Development Manager to join their team. This strategic position will be responsible leading the creation, development and coordination of new product initiatives, ensuring they align with the brands requirements and market trends.

Job Duties:

• Manage a team of product specialists
• Collaborate with internal teams to strategize and plan product development.
• Work closely with design, engineering, quality, and sales team
• Evaluate technology options to develop design strategies.
• Drive the performance and brand awareness activities.
• Develop ad implement strategic plans to achieve corporate objectives for products launched
• Stationed in Dongguan
• 5.5 days’ work a week

Requirements:

• Degree holder with proven track records and years of experience in related industry
• Master’s degree on Mechanics, Electronics, and Firmware, Power Electric or related disciplines is preferred
• Over 5 years’ experience on a decision-making position in Consumer Electronics and/or lighting related industry is desired              
• Knowledge on Electronic CAD Tools such OrCAD, Cadence, Pads and CAE software (e.g. MATLAB, Protel and HFSS etc.)
• Fair understanding of Mechanical CAD Tools such as Solidworks, ProE, Inventor etc.
• Familiar with Industry standards such as xFMEA, Lean Design, Kaizen, and others
• Basic knowledge of mechanical design principles around electronics
• Knowledge on regulation such as of FCC, UL, CE, CSA, ASTM, ISO etc
• Knowledge on Product Life Cycle environment such as Windchill, EPDM, PDM, and the like is a big plus
• Familiar with MS Office
• Good knowledge of mechanical design is a plus
• Excellent Team Player, able to communicate proficiently
• Communication in English and Chinese is a must

Do you have a passion for making products that are adored by every family during the festive season? If so, please feel free to apply directly, and if your profile is suitable, we will reach out to you confidentially to discuss further.