Job Description

Responsibility:

• Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support (Windows 10, MS Office, mobile devices, etc.).
• Provide first-tier networking support, video conference equipment health check & setup, basic telephone system support and assist computer related procurement.
• Assist in IT Infrastructure project(s) / maintenance according to Global IT teams’ direction.
• Handle daily technical supports and maintenance, such as back up and network security.
• Troubleshooting and problem solving for both IT Hardware and Applications in a timely manner. Escalate issue and involve experts whenever required in order to resolve issues as quickly as possible.
• Contact hardware vendors for equipment purchase, maintenance, and support.
• Coordinate with Global IT teams to support project implementation and troubleshooting.  
• Maintain IT asset and software licensing inventory and IT knowledge base.
• Complete related administrative paperwork and reports as necessary.
• Provide software support and training to end users to utilise the IT resources to improve productivity and efficiency.
• Perform other ad hoc tasks assigned by Director IT and (Sr.) Manager(s) IT

Requirements:

• Higher diploma or university graduate in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree.
• At least 1-2 years’ working experience in IT field.
• Good experience with hands on user support, familiar with general desktop software e.g. MS Office, Windows.
• Experience with Microsoft 365 products support such as Teams, OneDrive, SharePoint.
• Experience with audio & video conferencing system support.
• Knowledge of best practices around management, control, and monitoring of server and network infrastructure will be advantageous.
• Organise and independently prioritise work and logically develop work plans. 
• Self-motivation and team player with good attention to details.
• Positive, "can-do" attitude, self-starter with strong organisational skills.
• Strong analytical skills and logical thinking mindset.