Job Description
Responsibilities:
- Provide Tier3 support to the NOC (Network Operations Centre) Duty engineers on day-to-day Incident & problem Management on Managed Security Product & Services
- Evaluate technical skill of the team and provide appropriate training & upskill the team on Network Security, Firewall skills, With special focus on Palo Alto Prisma
- To support and provide solution to complex faults
- Handle and manage escalation from internal Stakeholders and provide solution on complex fault/major network outage
- Engage and collaborate with various internal teams including IP support, IP planning, IP engineering team and Service Desks.
- Engage & Collaborate/Manage vendors to arrange/progress of TAC cases, maintain the network health and detect, investigate and remediate/mitigate Network Vulnerabilities.
- Maintain up-to-date knowledge on the evolving network and products, suggest and develop monitoring policy to maintain the network healthy
- Actively participate in complex, specialized technical investigations to determine performance parameters, system and design standards for companies networks, infrastructure, products, and services.
- Apply a pragmatic approach to diagnose and restore high-level issues with networks, infrastructure, products, and services, whilst prioritizing customer needs effectively.
- Participate in a program and collaborate with peers to achieve the successful integration of new products, services, and processes to the group.
- Leverage sound technical knowledge on IP Networks and Network Security/Firewalls to assist with the development of training, updates and briefings to staff, applying strong communication skills to simplify technical terms and ensure understanding of processes and procedures.
Essential
- Bachelor in any : Computer science, Network Engineering, Information Technology
- Possess hands-on design, implementation, and operation experience in Palo Alto Prisma, Checkpoint, Cisco, Bluecoat, Zscalar Firewall
- In depth knowledge in the following areas:
- Security: Firewall, SaaS Security, Security Edge from Palo Alto Network
- Routing protocols (OSPF, ISIS, BGP, MPBGP, LDP, Segment routing), Multicast and RTP
- Equipment/OS Platform (Cisco: IOS, IOS-XE, IOS-XR, Juniper: Junos, Arista: EOS)
- WAN Optimization/SD-WAN: Riverbed, Velocloud, Merkai, Viptela - Beneficial
- Network Management: SNMP, Telemetry
- Tools and Applications: Netscout/Arbor, Splunk, Kentik, Iperf and Wireshark
Good to have
- Experience and exposure to Software Defined Networking and NFV
- Good knowledge on server scripting language: Perl, Python, Java
- CCIE Security / JNCIE-SEC certifications
Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285 for confidential discussion.