Position Summary

The Account Director is a senior leadership role responsible for managing executive‑level client relationships and building enduring strategic partnerships. This position plays a key role in shaping client direction across the agency, driving commercial success, improving operational performance, and advancing innovative solutions.

You will guide teams to deliver consistently high‑quality work, ensure smooth end‑to‑end project delivery, and elevate client value through insight‑led thinking, strategic counsel, and forward‑looking ideas.

Core Responsibilities

1. Strategic Client Leadership

• Build and maintain trusted, long‑term relationships with senior client stakeholders.
• Lead the development and execution of holistic client strategies aligned to business priorities.
• Uncover significant growth opportunities and translate them into actionable plans.
• Provide proactive, strategic guidance to address client challenges and unlock value.
• Act as the senior escalation point, ensuring strong partnerships and client confidence.

2. Delivery Oversight & Operational Excellence

• Provide leadership oversight across complex, high‑impact client initiatives.
• Ensure projects are delivered efficiently, on time, and to the highest quality standards.
• Coordinate multidisciplinary teams to deliver integrated and effective solutions.
• Uphold governance, compliance, and quality assurance across all engagements.

3. Commercial & Financial Stewardship

• Define and drive commercial approaches that support revenue growth and margin performance.
• Take ownership of forecasting, budgeting, and long‑term financial planning.
• Lead strategic new business opportunities, including senior‑level pitches and proposals.
• Grow existing accounts through expansion, cross‑selling, and long‑term value creation.

4. People Leadership & Capability Building

• Lead team resourcing, recruitment, and skills development initiatives.
• Coach and mentor team members, supporting leadership development and career progression.
• Encourage collaboration across functions and promote best‑practice sharing.
• Foster a high‑performance culture grounded in accountability and trust.

5. Innovation & Continuous Development

• Drive innovation across services, processes, and client solutions.
• Monitor industry, market, and client trends to inform future strategy and offerings.
• Champion new ideas and continuous improvement throughout the agency.

Requirements 

• Minimum 10 years’ experience in account management, client leadership, or business development.
• Background in a healthcare agency, consultancy, pharmaceutical, or closely related sector.
• Strong commercial acumen with experience in revenue growth and financial planning.
• Proven ability to lead teams and manage senior, high‑value client relationships.
• Excellent influencing, communication, and negotiation skills.
• Strong project management and financial oversight capabilities.
• Highly organized, detail‑driven, and operationally sound.
• Strategic, creative thinker with a solutions‑oriented mindset.

If you are interested in above position, please apply directly or contact Turby via Turby.ho@linksinternational.com for a confidential discussion.