Job Description

Key Responsibilities:

• Provide coaching to retail shop operators, empowering them to achieve operational excellence and enhance service standards at our forecourts and convenience stores.
• Participate in the recruitment and skills assessment of critical frontline staff essential for delivering operational success.
• Assess the training and development requirements of frontline team members and fulfil these needs through both internal and external training programs.
• Disseminate proven techniques for exceptional service and effective selling to frontline personnel.
• Develop training materials tailored to the specific audience and deliver training sessions as needed.
• Conduct on-site coaching for retail staff, offering constructive feedback to drive continuous improvement.
• Oversee the organization and documentation of all relevant training initiatives and activities.

Requirement:

• Possess a Higher Diploma or above; holding a degree is advantageous.
• 2-4 years of experience in the service or retail industry, preferably in convenience retailing. Experience in managerial or training roles will be an added benefit.
• Proactive team player with excellent interpersonal skills and the ability to build strong relationships.
• Capable of thriving under tight schedules and working effectively with diverse colleagues.
• Strong command of MS Office tools, including Excel, Word, PowerPoint, and Outlook.
• Familiarity with online meeting tools is a bonus.
• Proficient in spoken and written Chinese; fluency in English is advantageous.

Interested candidate, please share your CV to gloria.ho@linksinternational.com .