Job Title: Cisco TAC Japanese Technical Support Engineer

Location: Kuala Lumpur

Company: HCLTech 

Technical skills requirements

 

• Engineer should have experience with network background, understanding of switching, Routing and firewall concepts.
• Should have hands on experience in any of the Load balancer / Application Delivery Controller products.
• Experience in integration /configuration/administration and troubleshooting of LB or ADC products.
• Engineer should have strong troubleshooting skills on TCP/IP and Http/Https ,SSL/TLS & DNS protocols.
• Experience in handling issue related to platforms and application management of any of the LB or ADC products.

 

Mandatory Skills

 

• Hands on experience on LAN Switching, Wireless, Architecture, NMS, DNA Center, RP(Routing Protocol) and SDWAN.
• Routing protocols: OSPF, RIP, BGP, Static.
• Switching: STP, RSTP, VTP, VLAN, Aggregation Protocols (PAgP/LACP)
• Security: ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel.
• Network Protocols : TCP/IP ,HTTPS,DNS,SSL & TLS
• Load balancer : Big IP F5 ,Cirtix, NetScaler, Riverbed, Barracuda or any one of the product
• Troubleshooting tools: Wireshark, Putty, TCPDUMP etc

 

Qualifications

• Language Proficiency: Native or near-native proficiency in Japanese (both written and spoken). Proficiency in English is also required. 
• Education: Degree / Diploma in any field - preferably in technology, Engineering Technology, Computer Engineering. 
• 3 to 7 years of relevant work experience
• BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university
• Must have CCNA, CCNP Preferred