End User Computing (Desktop Support Engineer) L1

Location: Singapore
Contract Duration: 12 Months (Renewable)

About the Role:
We are representing our client, a leading IT systems services company based in Singapore, in their search for a Desktop Support Engineer (L1) to join their team. This position is a 12-month renewable contract offering an exciting opportunity to work in a dynamic and fast-paced IT environment.

As a Desktop Support Engineer (L1), you will be responsible for providing efficient and reliable onsite desk-side support, resolving hardware, software, and connectivity issues, and maintaining a secure and high-performing desktop environment.

Key Responsibilities:

• Deliver onsite desk-side support with 2-3 years of relevant experience.
• Troubleshoot and resolve issues with Windows 10, Office 365, and desktop devices.
• Manage IMAC (Install, Move, Add, Change) operations and perform break-fix services for hardware and software.
• Support desktop device lifecycle management, including installation, patch updates, and hardware replacement.
• Utilize service management tools such as ServiceNow and provide remote support using EUC tools.
• Ensure compliance with security profiles and antivirus software across desktop devices.
• Analyze incident data to identify user training needs and automation opportunities.
• Provide VIP-level support as required and serve as the point of contact for IT-related issues.
• Adhere to ITIL processes, including incident, change, and service request management.

Preferred Qualifications:

• Knowledge of Lync, VPN, and mobile device support.
• Familiarity with Active Directory, MAC devices, and tablets.
• Experience in managing spare and buffer stock.

Important Note:
Only selected candidates will be contacted for further steps. We appreciate your understanding.

How to Apply:
If you meet the above requirements and are interested in this opportunity, kindly send your resume to Febrianto@linksinternational.com ,we encourage you to submit your application today.