CRM Manager | MNC, F&B (40k)+

Job Responsibilities:

• Create a strategic plan for customer relationship management (CRM) to generate new business opportunities in Hong Kong.
• Implement a seamless conversion model from recruitment to advocacy, supported by data-driven insights and effective segmentation.
• Enhance data management processes and accuracy to maintain high-quality CRM data.
• Monitor KPIs and conduct in-depth data analysis to generate intelligence and recommendations for improving business performance.
• Utilize internal and external data to analyze the efficiency and ROI, translating findings into actionable insights and business opportunities.
• Lead CRM initiatives and collaborate with internal and external stakeholders to ensure successful execution of plans.

To qualify, individuals must possess:

• Bachelor's Degree & 6+ years of CRM experience within consumer goods, FMCG or related industries is preferred
• Familiar with Salesforce, Google Analytic and PowerBI
• Strong in collaborating among internal and external partners at all levels to foster effective stakeholder engagement.
• Strong analytical skills to evaluate market trends, identify opportunities, and make data-driven decisions.
• Independent, detail-oriented and a good team player
• Professional command of written and spoken English and Chinese

Contact Xenia Leung at xenia.leung@linksinternational.com / +852 3915 0234 or APPLY NOW by clicking the button below