Job Description
Senior Customer Service Executive, Fashion | Up to 35k
Our client is a renowned fashion brand launched over 80 years in the globe.
Responsibilities:
- Manage end-to-end sales operations and administrative support, covering order creation, shipment coordination, and import/export documentation for new partners in APAC and SEA e-commerce platforms.
- Collaborate with forwarders and warehouses to ensure on-time delivery and overcome obstacles.
- Manage customer complaints and new requirements, coordinating with internal departments to find appropriate solutions.
- Assist in Sales and Operations Planning (S&OP) preparation as a customer service representative.
- Offer accurate order status reports to customers and proactively communicate shipment risks and next steps to internal and external stakeholders.
- Take responsibility for stock allocation status to e-commerce platforms.
- Mentor and guide junior executives to enhance their skills and knowledge.
To qualify:
- 6+ years of sales operations, customer service, e-commerce market place platforms
- Bachelor's Degree preferable in Marketing or Business or related
- Professional command in both English and Chinese
- Experienced in Logistics operations & ERP system
- Self-motivated and adept at working independently under pressure and strong in time management.
- Focused on customer satisfaction, displays exceptional organizational skills, meticulous attention to detail, and possesses strong analytical abilities.
Contact Xenia Leung at xenia.leung@linksinternational.com / +852 3915 0234 or APPLY NOW by clicking the button below