Job Description
This role is a key point of contact for end users for IT incidents and service requests. The role manages incidents and requests through to completion, escalating and communicating with internal and external parties as needed.
Responsibilities
- Handling Incidents, Service Request and Identifying Trends . Proactively Identify repeat issues or service risks and aid in prevention improving our customer service, internal processes and operations
- Managing Vendors & Finances . Obtain quotations, manage the purchasing and invoicing for IT equipment and licenses obtaining the best value for the organisation. Manage IT assets through their lifecycle from purchase to disposal.
- Supporting IT Infrastructure and systems
ESSENTIAL
- Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support
- Excellent communication skills in both written and spoken English
- Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint
- Strong customer focus - identifies needs and finds solutions to meet them
- Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls
- Experience with IT asset management and automation tools such as Desktop Central
- Audio-Video/Video Conferencing support
Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285 for confidential discussion.