Primary Responsibilities

• Provide professional assistance to members and clients through phone calls, emails, and live chat, ensuring effective resolutions and excellent service delivery.
• Maintain outstanding customer service standards for members and key stakeholders.
• Manage administrative tasks related to membership operations with accuracy and efficiency.
• Generate monthly billing and comprehensive reports in a timely manner.
• Handle additional assignments and tasks as directed by the team or management.

Qualifications

• Diploma or higher in Business Administration or a related field; advanced degrees are welcome.
• Prior experience in customer service, especially within the travel industry, is advantageous.
• Possess exceptional communication skills coupled with a keen ability to solve problems.
• Detail-oriented, proactive, and able to juggle multiple priorities in a fast-paced setting.
• Fluent in written and spoken English, Cantonese, Mandarin, and Japanese (N1/N2 proficiency is highly preferred).

Our client is an international enterprise with a strong network and business worldwide, acting one of the largest premium travelling service provider. 

The right candidate will be working in a dynamic and hybrid MNC environment, entitled a range of excellent benefits such as 15-18AL, yearly discretionary bonus and others.

Role Responsibilities:

• Oversee day-to-day operational activities, ensuring exceptional service for B2B accounts across the client lifecycle.
• Collaborate with internal teams to onboard new programs, verify compliance, and conduct pre-launch testing.
• Provide expertise in operations during client meetings, advising on optimal program design and addressing queries.
• Troubleshoot and resolve account issues, ensuring smooth operation and adherence to SLAs.
• Maintain deep knowledge of operational, contractual, and financial aspects of accounts.
• Produce customized reports, manage complaints, and support management with detailed account updates.
• Develop and refine operational procedures while driving efficiency in processes.
• Execute ad hoc projects to support business needs.

Qualifications:

• Bachelor’s degree in Business Administration or related field.
• At least 5 years in operations or B2B client administration, with 2 years of managerial experience; project management background a plus.
• Background in account management or sales administration, preferably in the banking or finance industry.
• Strong organizational, customer service, and interpersonal skills with a proactive mindset.
• Proactive, detail-focused, and methodical, with the ability to maintain order in work processes.
• Excellent command of written and spoken English and Chinese; proficiency in Japanese or Korean is an advantage.

Interested candidate, please share your CV to gloria.ho@linksinternational.com .

Key Responsibilities:

• Drive Initiatives: Craft and execute strategic initiatives using cutting-edge frameworks and best practices, transforming ideas into impactful solutions from inception to delivery. Manage and monitor official website and mobile application technical aspects and optimizations.
• Empower Teams: Lead a dynamic digital team to gather and synthesize user insights, enhancing stakeholder engagement and securing buy-in for project deliverables and resources.
• Stakeholder Engagement: Manage relationships with both internal and external stakeholders, guiding the evolution of our business initiatives while ensuring projects progress smoothly and efficiently.
• Transformative Tracking: Develop robust systems to monitor transformation progress and assess initiative effectiveness, providing key insights for management reporting.
• Stay Ahead of Trends: Keep your finger on the pulse of the latest business strategies, technology trends, and global travel product innovations to uncover exciting digital opportunities that enhance stakeholder experiences.

Qualification:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 10 years in IT, with a minimum of 5 years in project management, showcasing a proven track record in large-scale web-based system development and implementation.
• PMP or PRINCE2 certification is a plus.
• Hands-on experience with cloud platforms (Azure, AWS), enterprise SaaS/PaaS solutions, modern web technologies, microservices architecture, API management, and more.
• Familiarity with web analytics tools, Adobe Experience Manager (AEM), Power BI, data warehouse architecture, and CI/CD pipelines.
• Experience in deploying cross-border technology solutions, especially in Mainland China.
• Strong project planning, risk management, and resource allocation skills, with the ability to influence and negotiate effectively.
• Thrive in fast-paced environments, demonstrating strong problem-solving abilities and attention to detail.
• Excellent written and verbal communication skills, with the ability to present confidently to executive audiences.

Senior Manager - Indirect Procurement

Our client is a sizable government-subvented organization with well structure management team, they are looking a Senior Manager - Indirect Procurement to play a business partnering role with multiple category stakeholders.

Job duties:

• Responsible for establishing the Procurement Department to implement procurement strategies and programmes that improve the company efficiency and effectiveness
• Work closely with internal stakeholders to understand existing procurement operating model and make suggestions
• Execute the transition of current procurement practices, and implement the best practices for procurement on various categories
• Manage and modify the end-to-end procurement process from tendering process
• Negotiating with suppliers to achieve the business and contract terms, contracting process including administration and post-execution
• Responsible for all indirect procurement activities during whole process, from category managing, budget analysis, market research, vendor sourcing, negotiation and supplier management
• Work closely with internal stakeholders to enhance and monitor supplier performance, including manage the supplier database and build a robust supplier network

Requirements:

• Degree holder in Marketing, Supply Chain Management, Procurement or Business Administration or related discipline. Holder of CIPS will be an advantage.
• At least 10 years’ relevant experience in large scale companies with experience of end-to-end indirect procurement process.
• Solid experience in using e-procurement system is required.
• Demonstrated good interpersonal skills in managing different stakeholders.
• Good presentation, communication and negotiations skills.
• Highly self-initiatives, problem-solving with strong analytical and interpersonal skills
• Proficiency in both written and spoken English.