Job Description

Key responsibility

• Responsible for evaluating, implementing and sustaining technology strategies and solutions, with focus on Infrastructure and IT Security.
• Oversee and lead the IT Helpdesk team in providing end-user support and desktop administration for all stakeholders, including VIP users.
• Manage software and hardware inventory, ensuring effective procurement aligned with asset strategy and lifecycle management.
• Supervise the installation, upgrades, and configuration of hardware, software, and related technologies.
• Maintain an internal knowledge base that includes technical documentation and standard operating procedures (SOPs).
• Incorporate system and information security into the design, implementation, and maintenance of technology solutions, particularly for end-user applications.

Requirements

• A university degree in Computer Science or a related field.
• At least 8 years of hands-on experience across various areas, including IT end-user service delivery, team management, Microsoft Office 365 administration and support, end-user hardware and software management, and Windows platform upgrades. Experience with networks, firewalls, and IT security is a plus.
• Proficient in outsourcing and vendor management.
• Strong project management and IT service management skills.
• Certifications in Microsoft products, networking, IT security, PMP, or ITIL are advantageous.
• A customer-focused mindset with a commitment to continuous improvement, capable of driving changes that add value to the business.
• Independent, self-motivated, and innovative, with strong problem-solving abilities and a team-oriented approach.
• Excellent communication skills in both English and Cantonese.

Interested candidate, please share your CV to gloria.ho@linksinternational.com for further discussion.