Key Responsibilities:

• Customer Insights Collection: Gather diverse customer feedback globally through product reviews, surveys, chatbot interactions, social media, and inquiries to our customer centre.
• Data Organization & Analysis: Analyse and organize data efficiently to inform decision-making in product development, marketing strategies, and service enhancements.
• Trend Analysis: Utilize customer reviews and emerging trends to enhance our offerings and improve customer experiences across all channels.
• Tech-Driven Solutions: Leverage advanced technologies to collect and analyze customer data, including reviews, surveys, and social media insights, while conducting user tests and offline discussions.
• Accelerated Decision-Making: Collaborate with relevant departments to expedite decisions using both quantitative and qualitative analyses, ensuring we meet customer demands swiftly.
• Innovative Data Collection: Implement advanced services like chatbots and Interactive Voice Response systems to gather unprecedented amounts of customer data from around the globe.
• Customer Behaviour Exploration: Use various tools and sources, including in-store surveys and interactive sessions, to capture meaningful insights that drive analysis and strategy.
• Insight Discovery: Uncover actionable insights that lead to service improvements and new demand creation through thorough analysis.

Qualifications:

• Higher diploma or degree holder in hospitality, marketing or business-related subject
• At least 3-5 years of experience in customer service roles or fashion retail industry.
• Passionate in fashion trend and eager to devote new ideas and improvements for new products.
• Able to understand consumer and business needs and translate into actions
• Able to confidently communicate and collaborate with key stakeholders in brand and commercial team
• Excellent in Microsoft Excel, able to enhance data collection from both stores and consumers by launching campaigns
• Having professional survey designing skills to create effective survey to acquire data meaningful to business
• Excellent, proven record of analytical skills and passion to apply them to complex situation
• Understanding the local consumer behaviour and digital landscape is a plus
• Able to drive changes by influencing, inspiring, teaching, and collaborating
• Good command of English and Chinese

Interested candidates, please share your CV to gloria.ho@linksinternational.com or call Gloria at 3915 0224 for further discussion. 

 Responsibilities:

• Advice and support regional offices on AR operational matters 
• Produce timely and accurate AR performance evaluations reports and analysis for management
• Provide system support and to handle ad-hoc requests from regional offices and third-party agents
• Assist on system implementation/enhancement as the role will be involved in various system projects
• Assist the AR month-end closing

Requirements:

• University graduate in Accounting or related discipline
• HKICPA/ACCA/ CPAA qualification is a plus but not a must
• At least 5 years’ work experience in the Accounting field
• Knowledge in retail industry is an advantage
• Excellent communication, organization, analytical and problem-solving skills
• Fast learner, be able to navigate through various systems
• Proficiency in spoken and written English and Putonghua
• Proficient in MS Office, especially Word and Excel

Job Title: Internal Recruiter – Luxury Retail

Location: Kuala Lumpur
Employment Type: Renewable Contract

About Us

As a renowned luxury brand, we are committed to excellence, craftsmanship, and delivering unparalleled customer experiences. With a heritage of luxury and innovation, we take pride in curating exceptional talent that aligns with our brand values. As we continue to grow, we are looking for a dynamic and passionate Internal Recruiter to join our team and help shape the future of our workforce.

Job Summary

As an Internal Recruiter, you will play a pivotal role in identifying, attracting, and hiring top-tier talent across various functions within the organization. You will partner closely with hiring managers to understand their needs and develop strategic recruitment initiatives to ensure we continue to bring in the best professionals in the luxury retail industry.

Key Responsibilities

• Manage the full recruitment lifecycle, from sourcing to onboarding, ensuring a seamless candidate experience.
  
  
• Develop and implement recruitment strategies to attract high-caliber talent in alignment with business objectives.
  
  
• Partner with hiring managers to understand their hiring needs and provide guidance on market trends, salary benchmarking, and candidate selection.
  
  
• Source potential candidates through multiple channels, including job boards, social media, networking events, and employee referrals.
  
  
• Conduct initial screenings, interviews, and assessments to identify the best fit for each role.
  
  
• Build and maintain a strong talent pipeline for current and future hiring needs.
  
  
• Ensure compliance with all hiring policies, labor laws, and company standards.
  
  
• Track recruitment metrics and generate reports to assess hiring effectiveness and process improvements.
  
  

Qualifications & Experience

• Strong knowledge of talent acquisition strategies, market trends, and best hiring practices.
  
  
• Excellent interpersonal and communication skills with the ability to engage and influence stakeholders.
  
  
• Hands-on experience with applicant tracking systems (ATS) and recruitment tools.
  
  
• Ability to multitask and work in a fast-paced, high-volume hiring environment.
  
  
• Strong organizational skills and attention to detail.
  
  
• Passion for luxury retail and a keen understanding of the industry landscape.
  
  
• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
  
  

What We Offer

• Competitive salary and benefits package.
  
  
• Opportunities for career development and growth within a prestigious luxury brand.
  
  
• A dynamic and collaborative work environment.
  
  

If you have a passion for talent acquisition and a love for luxury retail, we invite you to join our team and help us build an exceptional workforce.

Apply Now
Click "Apply Now" or send your resume to michael.chu@linksinternational.com

Job Description:

• Oversee Information Security Management by addressing threats and incidents, and driving effective remediation efforts.
• Collaborate with the Legal team to identify and implement compliance actions for information management and protection laws and regulations.
• Monitor, track, and manage internal and external compliance requirements (e.g., PCI, Data Privacy) to ensure adherence to established policies, procedures, standards, baselines, and controls.
• Develop and maintain a comprehensive information management and protection framework to support a robust company-wide governance program.
• Lead information security awareness initiatives and provide training to all employees.
• Offer guidance and support to employees through training programs that foster a culture of security and promote best practices within the organization.
• Manage daily security operations, including conducting vendor and privacy security assessments, enforcing company policies, and communicating updates related to the information security program.
• Support and align with Information Security requirements across various business units.
• Collaborate with local ISO members in different regions as part of a regional ISO team.
• Respond to security incidents involving personal or confidential information, system breaches, local employee data leaks, and physical security breaches.
• Oversee security for warehouse networks, systems, and physical environments.

Requirements:

• 4-5 years’ experience in a cybersecurity role, particularly in incident response and information security government policy.
• A degree in IT, Security, Computer Science, or a related field.
• Solid knowledge and experience in information risk assessment and compliance requirements.
• Familiarity with information security frameworks and applicable laws, regulations, and standards related to security and data privacy.
• Strong understanding of information security governance frameworks such as ISO 27001 and ISO 27701, NIST CSF, etc.
• Preferred experience in conducting risk analysis for cyber threats.
• Relevant technical or security certifications are a plus (e.g., CISA, CISM, CISSP, SANS, GIAC).
• Proficiency with common security platforms, including Microsoft Office 365 and networking solutions.
• Experience in developing and enforcing security policies and procedures.
• Exceptional communication skills to articulate complex security concepts to both technical and non-technical audiences.
• A proactive and adaptable approach, with a commitment to staying informed about emerging threats and technologies.
• Fluency in English and Chinese (Cantonese and Putonghua) is required.

Company Background

With the ever-growing business and tremendous volume of customers, our client, a leading MNC giant is hiring a Service Centre Officer within the customer service team, consisted of 8-15 representatives, to achieve service excellence and maintain clients' satisfaction by delivering high-quality solutions and support. The incumbent is required to optimize AI customer service system(Chatbot), handle client’s inquiries and improve service quality with service data analyses. 

Responsibilities:

• Regular management, maintenance of the Chatbot and consolidation of datas
• Conduct UAT testing for Chatbot
• Planning and formulating service flow of the Chatbot and drafting structured conversational processes (scenario-based conversation flow) based on product knowledge
• Enhancing efficiency and intelligence of Chatbot by curating and consistently updating the knowledge base 
• Handle customers’ inquiries via diverse channels management, including Phone, Live Chat, email and SNS platform in an efficient and professional manner
• Work closely with internal and external parties to ensure timely, efficient, and effective service to customers   
• Gather, consolidate, analyze, and report data on customer’s feedback or customer insights on core division for service improvement
• Support special or ad hoc projects to ensure the team runs smoothly
• Identify opportunities for product development and create action plans to maximize item sales for the company.

Requirements:

• Higher diploma or bachelor’s degree holder in business, hospitality or other relative discipline.
• Minimum 2-3 years working experience gained in customer service, membership, retail brand or property management industry
• Customer services oriented with good customer service skills and communication skills
• A good team player and desire to work in a team-oriented environment
• Outstanding ability at analytical thinking and problem solving 
• Excellent command of English, Cantonese, and Mandarin
• Good computer skills, especially MS Office, Excel

Interested candidate, please share your CV to gloria.ho@linksinternational.com or call Gloria at 3915 0224 for a further discussion.