Requirements

• Bachelor’s degree or higher in IT, Business Studies, e-Commerce, or a related field.
• Strong understanding of e-commerce, with relevant experience preferred.
• Skilled in organizing, prioritizing, and managing tasks in line with project timelines while addressing the needs of various stakeholders.

Responsibilities

• Support E-Commerce operations (O2O) through on-site monitoring and assistance.
• Oversee enhancements to the E-Commerce platform, including ad hoc projects and channel development.
• Collaborate closely with the operations, digital marketing, logistics, and call center teams to ensure seamless E-Commerce development.
• Provide training and support to end-users regarding e-commerce systems and processes.
• Facilitate project team coordination to enhance communication and operational mechanisms among relevant project stakeholders.
• Assist in conducting user acceptance testing and quality assurance for e-commerce features and functionalities.
• Manage incidents and work requests, including regular analysis of issues.

Job Description

• Collect customer behavior and data using various tools and sources, including in-store surveys, feedback from stores, and interactive customer sessions, ensuring the data is relevant and suitable for analysis.

• Gather feedback and information from customers worldwide, including product reviews, survey responses, chatbot interactions, social media comments, and inquiries to customer service.

• Organize and analyze this data promptly to inform decisions related to products, stores, marketing, and services. We're seeking leaders who can drive business process transformations based on customer insights.

• Focus on product development, store enhancements, marketing strategies, and service improvements derived from customer reviews and emerging trends.

• Utilize technology to collect and analyze data from product reviews, customer feedback, surveys, and social media. Conduct user tests and offline discussions for further insights.

• Accelerate decision-making across relevant departments through quantitative and qualitative analysis, ensuring that products align with customer demand.

• Capture customer data through innovative services such as chatbots, Interactive Voice Response (IVR), and size measurement tools. These advanced services enable us to gather extensive data from global customers that was previously inaccessible.

• Identify insights to drive service improvements and create new demand through thorough analysis.

Requirements

• Ability to comprehend consumer and business needs and translate them into actionable steps.

• Confidently communicate and collaborate with key stakeholders in branding and commercial teams.

• Self-motivated with strong communication and interpersonal skills.

• Enhance data collection from stores and consumers by initiating campaigns.

• Possess professional survey design skills to create effective surveys that yield valuable business data.

• Proven analytical skills with a passion for applying them to complex situations.

• Familiarity with Hong Kong consumer behavior and the digital landscape is an advantage.

• Capable of driving change by influencing, inspiring, and collaborating with others.

• Experience in retail or FMCG is a plus.

Key Responsibilities:

• Customer Insights Collection: Gather diverse customer feedback globally through product reviews, surveys, chatbot interactions, social media, and inquiries to our customer centre.
• Data Organization & Analysis: Analyse and organize data efficiently to inform decision-making in product development, marketing strategies, and service enhancements.
• Trend Analysis: Utilize customer reviews and emerging trends to enhance our offerings and improve customer experiences across all channels.
• Tech-Driven Solutions: Leverage advanced technologies to collect and analyze customer data, including reviews, surveys, and social media insights, while conducting user tests and offline discussions.
• Accelerated Decision-Making: Collaborate with relevant departments to expedite decisions using both quantitative and qualitative analyses, ensuring we meet customer demands swiftly.
• Innovative Data Collection: Implement advanced services like chatbots and Interactive Voice Response systems to gather unprecedented amounts of customer data from around the globe.
• Customer Behaviour Exploration: Use various tools and sources, including in-store surveys and interactive sessions, to capture meaningful insights that drive analysis and strategy.
• Insight Discovery: Uncover actionable insights that lead to service improvements and new demand creation through thorough analysis.

Qualifications:

• Higher diploma or degree holder in hospitality, marketing or business-related subject
• At least 3-5 years of experience in customer service roles or fashion retail industry.
• Passionate in fashion trend and eager to devote new ideas and improvements for new products.
• Able to understand consumer and business needs and translate into actions
• Able to confidently communicate and collaborate with key stakeholders in brand and commercial team
• Excellent in Microsoft Excel, able to enhance data collection from both stores and consumers by launching campaigns
• Having professional survey designing skills to create effective survey to acquire data meaningful to business
• Excellent, proven record of analytical skills and passion to apply them to complex situation
• Understanding the local consumer behaviour and digital landscape is a plus
• Able to drive changes by influencing, inspiring, teaching, and collaborating
• Good command of English and Chinese

Interested candidates, please share your CV to gloria.ho@linksinternational.com or call Gloria at 3915 0224 for further discussion. 

 Responsibilities:

• Advice and support regional offices on AR operational matters 
• Produce timely and accurate AR performance evaluations reports and analysis for management
• Provide system support and to handle ad-hoc requests from regional offices and third-party agents
• Assist on system implementation/enhancement as the role will be involved in various system projects
• Assist the AR month-end closing

Requirements:

• University graduate in Accounting or related discipline
• HKICPA/ACCA/ CPAA qualification is a plus but not a must
• At least 5 years’ work experience in the Accounting field
• Knowledge in retail industry is an advantage
• Excellent communication, organization, analytical and problem-solving skills
• Fast learner, be able to navigate through various systems
• Proficiency in spoken and written English and Putonghua
• Proficient in MS Office, especially Word and Excel

Job Title: Internal Recruiter – Luxury Retail

Location: Kuala Lumpur
Employment Type: Renewable Contract

About Us

As a renowned luxury brand, we are committed to excellence, craftsmanship, and delivering unparalleled customer experiences. With a heritage of luxury and innovation, we take pride in curating exceptional talent that aligns with our brand values. As we continue to grow, we are looking for a dynamic and passionate Internal Recruiter to join our team and help shape the future of our workforce.

Job Summary

As an Internal Recruiter, you will play a pivotal role in identifying, attracting, and hiring top-tier talent across various functions within the organization. You will partner closely with hiring managers to understand their needs and develop strategic recruitment initiatives to ensure we continue to bring in the best professionals in the luxury retail industry.

Key Responsibilities

• Manage the full recruitment lifecycle, from sourcing to onboarding, ensuring a seamless candidate experience.
  
  
• Develop and implement recruitment strategies to attract high-caliber talent in alignment with business objectives.
  
  
• Partner with hiring managers to understand their hiring needs and provide guidance on market trends, salary benchmarking, and candidate selection.
  
  
• Source potential candidates through multiple channels, including job boards, social media, networking events, and employee referrals.
  
  
• Conduct initial screenings, interviews, and assessments to identify the best fit for each role.
  
  
• Build and maintain a strong talent pipeline for current and future hiring needs.
  
  
• Ensure compliance with all hiring policies, labor laws, and company standards.
  
  
• Track recruitment metrics and generate reports to assess hiring effectiveness and process improvements.
  
  

Qualifications & Experience

• Strong knowledge of talent acquisition strategies, market trends, and best hiring practices.
  
  
• Excellent interpersonal and communication skills with the ability to engage and influence stakeholders.
  
  
• Hands-on experience with applicant tracking systems (ATS) and recruitment tools.
  
  
• Ability to multitask and work in a fast-paced, high-volume hiring environment.
  
  
• Strong organizational skills and attention to detail.
  
  
• Passion for luxury retail and a keen understanding of the industry landscape.
  
  
• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
  
  

What We Offer

• Competitive salary and benefits package.
  
  
• Opportunities for career development and growth within a prestigious luxury brand.
  
  
• A dynamic and collaborative work environment.
  
  

If you have a passion for talent acquisition and a love for luxury retail, we invite you to join our team and help us build an exceptional workforce.

Apply Now
Click "Apply Now" or send your resume to michael.chu@linksinternational.com