Job Description

Requirements

• Bachelor’s degree or higher in IT, Business Studies, e-Commerce, or a related field.
• Strong understanding of e-commerce, with relevant experience preferred.
• Skilled in organizing, prioritizing, and managing tasks in line with project timelines while addressing the needs of various stakeholders.

Responsibilities

• Support E-Commerce operations (O2O) through on-site monitoring and assistance.
• Oversee enhancements to the E-Commerce platform, including ad hoc projects and channel development.
• Collaborate closely with the operations, digital marketing, logistics, and call center teams to ensure seamless E-Commerce development.
• Provide training and support to end-users regarding e-commerce systems and processes.
• Facilitate project team coordination to enhance communication and operational mechanisms among relevant project stakeholders.
• Assist in conducting user acceptance testing and quality assurance for e-commerce features and functionalities.
• Manage incidents and work requests, including regular analysis of issues.