Job Description

Responsibilities

· Deliver essential enterprise-level infrastructure services (network, servers, backup systems, desktop) to Public Service agencies and non-Government entities.

· Handle and manage data centre and server room operations through effective management of network infrastructure and vital components to maintain service continuity.

· Execute new initiatives and enhancements that result in innovative use of network and server technologies.

· Collaborate with team leaders and outsourced service providers to plan, manage, and deliver infrastructure service projects that enhance service delivery and user satisfaction.

· Work with Central ICT Infra capability centres to design and best-fit infrastructure solutions considering existing and future needs.

· Oversee infrastructure service monitoring and maintenance, coordinating with service providers to resolve issues and implement changes.

· Manage full procurement cycle, from preparing budgets and specifications for the various procurement approaches to vendor selection and invoice verification.

· Develop budget forecast and track expenditure utilisation.

· Act as Point-of-Contact of Infrastructure team for new projects and initiatives.

· Manage infrastructure services for application systems through close collaboration with Applications Service Consultants, users and vendors.

· Support Architecture Review and Governance processes with understanding of systems operations environment to ensure sustainable operations and meet resiliency requirements.

· Perform any other duties as may be assigned by the Head of IT or CIO.

Requirements

· Bachelor’s degree in computer science, Computer Engineering, Electronics Engineering, Information Technology, or equivalent qualification.

· 3–5 years of relevant experience in designing, deploying, and managing enterprise-level ICT infrastructure services.

· Good technical knowledge of network and server technologies, complemented by expertise in supporting areas such as infrastructure security.

· Proven experience in ICT Infrastructure management with proficiency in data centre operations, vendor management, networking, and infrastructure concepts.

· Prior experience or knowledge of Singapore government IT infrastructure and processes would be beneficial.

· Proactive and dedicated professional with a meticulous, organised, and resourceful approach to work.

Strong interpersonal, communication (verbal and written) and analytical skills