Job Title: EUC Support Engineer – VIP Support

Key Responsibilities

Technical Support

• Support IT end-user devices (Desktops and Laptops i.e. provisioning, installations and configurations.
• Standby with on-call availability to support meeting requests and escorts out of office hours, weekends and holidays.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

Cross group collaboration

• Work closely with all technical groups to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
• Work closely with all technical groups to perform troubleshooting impacting network and/or systems

Qualifications/Experience/Knowledge

• Diploma/Degree or equivalent
• Experienced in M365 End-Point Admin, and/or CompTIA A+.
• Experienced in supporting teams meeting room devices (e.g. Neat and/or Crestron are good to have)
• Min. 2-3 years of experience preferred.
• Technical knowledge infra stacks i.e. security, desktops/laptops/devices
• Knowledge of OS –Windows OS, MacOS, iPadOS, iOS, Android, and M365, Microsoft Intune
• Knowledge of basic network troubleshooting, firewalls, and security
• Possess problem solving skills and able to prioritize and manage multiple tasks.
• Experienced in VIP user e.g. c-suite levels support is compulsory.
• Demonstrated verbal, written communication, presentation and interpersonal skills with stakeholders and VIPs.