Job Title: EUC Support Engineer – VIP Support

Key Responsibilities

Technical Support

• Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
• Provide L2 technical support and advice to users on systems-related issues or queries.
• Perform systems administration/maintenance and works toward continuous optimization of systems performance.
• Standby with on-call availability with varied shifts including nights, weekends and holidays.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

Cross group collaboration

• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

• Diploma/Degree or equivalent
• Experienced in M365 End-Point Admin, and/or CompTIA Network.
• Min. 2-3 years of experience preferred.
• Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
• Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems, M365, Microsoft Intune
• Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security
• Possess problem solving skills and able to prioritize and manage multiple tasks.
• Experienced in VIP user support.
• Demonstrated verbal, written communication and interpersonal skills with stakeholders.