Customer Service Officer

Our client is a global leader in the travel industry, exclusively focused on airline amenity kits, cosmetics and comfort items. They are currently looking for a Customer Service Officer to join the company. 

Job Description:

• Adhere to customer service procedures, delivering exceptional Customer Excellence to our international clientele.
• Collaborate closely with our Sales Team, liaising on projects with our Procurement and Product Development departments.
• Continuously enhance and uphold the utmost level of Customer Satisfaction, promptly addressing customer inquiries with precise and professional responses.
• Prepare tender submissions, samples, presentations, calculations, and quotations.
• Proactively devise and oversee project plans, providing regular updates to the Sales Team and Customer Service Manager.
• Generate Sales Orders, track new orders, and oversee forecasts and deliveries until project completion.
• Follow up on customer payments.
• Address complaints promptly, ensuring resolution within expected time frames while prioritizing customer satisfaction.

Job Requirements

• Holder of a degree, preferably in Business Administration, Supply Chain, or related fields
• Minimum 1 - 4 years of experience in customer service, merchandising, or sales support within international trading organizations (Fresh graduates are encouraged to apply!)
• Demonstrate confidence, outgoing personality, strong teamwork skills, and exceptional interpersonal abilities
• Thrive in a fast-paced work environment, exhibit strong organizational skills, and effectively manage time
• Display a willingness to learn and a high sense of responsibility
• Exhibit attention to detail, a proactive problem-solving mindset, effective interpersonal communication skills, and the ability to collaborate within a team
• Possess excellent written and verbal English skills, with fluency in Cantonese and Mandarin being essential
• Proficient in MS Office applications, including Word, Excel, Chinese Word Processing, and PowerPoint

If you find this position appealing, select "I'm Interested" to send a updated version of your CV. Feel free to contact me at sherynn.tang@linksinternational.com for further inquiries.