Job Description

About Our Client

Our client is a globally recognized leader in the energy and mobility sector, operating a well-established retail network across Hong Kong. With a strong focus on customer experience, operational excellence, and people development, the company is committed to equipping its frontline workforce with the skills and knowledge needed to deliver outstanding service and business performance. The position is based in Kwun Tong and is offered as a 1-year renewable contract.

About the Role

We are seeking a passionate and people-oriented Training Officer to support the development of frontline retail teams across a wide network of forecourt and convenience retail outlets.

You will work closely with retail operations teams to deliver impactful training initiatives, provide on-site coaching, and ensure frontline employees are equipped with the skills and knowledge needed to achieve business objectives.

Key Responsibilities

• Coach retail shop operators and frontline staff to enhance operational standards and deliver service excellence across forecourt and convenience retail outlets.
• Participate in the selection process and competency assessment of key frontline personnel to support operational excellence.
• Identify training and development needs of frontline employees and design appropriate learning interventions, leveraging both internal and external resources.
• Facilitate the adoption of proven customer service, sales, and operational best practices throughout the retail network.
• Develop, update, and deliver engaging training materials and programs tailored to different target audiences.
• Conduct regular store visits to provide on-the-spot coaching, monitor training effectiveness, and offer constructive feedback for improvement.
• Coordinate and maintain training schedules, records, documentation, and relevant administrative processes.
• Support the execution of learning and development projects and initiatives as assigned.

Requirements

• Higher Diploma or above; Bachelor's degree is an advantage.
• 2-4 years of experience in retail, customer service, hospitality, or related industries. Experience in convenience retailing, training, coaching, or supervisory roles will be highly preferred.
• Strong passion for people development and coaching, with excellent interpersonal and communication skills.
• Self-motivated, proactive, and able to work collaboratively with colleagues at different levels.
• Capable of managing multiple priorities and delivering results within tight timelines.
• Strong command of written and spoken Chinese; proficiency in English is an advantage.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Experience with virtual meeting and online training platforms is a plus.
• Willingness to travel across retail locations in Hong Kong for training and coaching activities.

Interested candidates please click apply or email your resume to jeremy.millip@linksinternational.com. Please note that only shortlisted candidates will be notified.