About Our Client:
Our client is a global leader in online trading and investment solutions, specializing in Forex, CFDs, and cryptocurrencies. With over two decades of experience and internationally recognized brands, they empower ambitious traders and investors across emerging markets. In Indonesia, they work in partnership with a local technology and operations provider to deliver exceptional services and accelerate regional growth.

About the Role:
This is a strategic leadership position responsible for driving both Global Sales and Service Excellence functions in Indonesia. The role combines revenue generation with customer experience leadership, ensuring alignment between client acquisition, retention, and service delivery across global markets.

Key Responsibilities:

• Lead and inspire multi-regional sales teams to achieve ambitious revenue, activation, and retention targets.
• Develop and execute strategic sales plans for market expansion and client acquisition across retail and HNW tiers.
• Oversee Relationship Management teams (Activation, Retention, HNW) to ensure tier-based engagement and trading activity.
• Drive customer service operations, including support, escalations, quality assurance, and knowledge management.
• Implement digital-first strategies leveraging AI, automation, and self-service tools to enhance efficiency and client experience.
• Collaborate cross-functionally to improve processes and deliver best-in-class service.
• Monitor KPIs such as conversion, retention, deposits, and client tier progression.

Requirements:

• University degree in Business, Finance, Economics, or related field.
• Proven leadership experience in both sales and customer-centric roles within a regulated CFD/forex brokerage.
• Fluency in Bahasa and English (written and spoken).
• Deep expertise in forex trading, currency markets, and macroeconomic factors.
• Strong analytical skills and ability to interpret market data and operational metrics.
• Experience implementing digital tools (CRM, automation, AI solutions).
• Knowledge of financial regulations and compliance frameworks.

Senior Manager, Customer Operations (Back Office)

About Our Client
Our client is a global leader in online trading and investment solutions, specializing in Forex, CFDs, and Crypto. With over two decades of experience and internationally recognized brands, they empower ambitious traders and investors across emerging markets. In Indonesia, they collaborate with a local technology and operations partner to deliver exceptional services and drive regional growth.

About the Role
As the Senior Manager, Customer Operations, you will play a critical role in ensuring smooth client onboarding and timely deposit/withdrawal processing. You will lead a blended team of onboarding and processing officers, collaborate across departments, and champion operational excellence while supporting compliance and risk management initiatives.

Key Responsibilities

• Lead a blended team of onboarding and processing officers, ensuring performance standards and team success
• Collaborate with back-office teams and managers from payments, processing, and enablement
• Enhance onboarding processes to optimize efficiency and client experience
• Support compliance and risk management, aligning with global standards
• Oversee KYC and screening processes, ensuring timely and policy-compliant execution
• Manage payment processing and fraud investigations for deposits and withdrawals
• Mentor and provide growth opportunities for team members
• Deliver feedback and guidance to achieve KPIs
• Prepare monthly and quarterly KPI reports for senior management
• Support shift planning and maintain contingency plans for business continuity
• Lead operational projects and act as a change champion
• Communicate and implement changes effectively within the team

Qualifications

• University degree in Economics, Accounting, Finance, IT, Project Management, or related fields
• 3–5 years’ experience in client onboarding (KYC) and/or processing operations, with leadership experience
• Fluency in Bahasa and English (written and spoken)
• Experience in onboarding and/or payments processing, preferably in financial or Forex industry
• Excellent communication skills and strong attention to detail
• Proven ability to lead teams and manage KPIs
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
• Ability to work in a fast-paced environment and adapt to change
• Knowledge of compliance and risk management processes preferred
• Proactive, solutions-oriented approach to problem-solving

About Our Client
Our client is a global leader in online trading and investment solutions, specializing in Forex, CFDs, and Crypto. With over two decades of experience and internationally recognized brands, they empower ambitious traders and investors across emerging markets. In Indonesia, they collaborate with a local technology and operations partner to deliver exceptional services and drive regional growth.

About the Role
We are seeking a strategic and commercially minded Regional Marketing Manager to lead marketing efforts across Indonesia. The role focuses on developing and executing impactful marketing strategies to support client acquisition, improve onboarding, and drive regional growth. It requires strong digital marketing expertise, regional market knowledge, and cross-functional collaboration skills. The ideal candidate combines commercial acumen with creativity and data-driven decision-making.

Key Responsibilities

• Regional Strategy & Execution: Design and implement targeted marketing plans for Indonesia, aligned with global objectives, and identify opportunities for revenue growth and market share.
• Commercial Focus: Ensure marketing initiatives contribute to lead generation, conversion, and revenue growth. Collaborate with Sales, Product, and Partnerships teams.
• Onboarding Funnel Optimization: Improve client onboarding journey using data and user insights to optimize conversion paths.
• Cross-Functional Collaboration: Act as the marketing lead for the region, working with Product, Payments, Compliance, Sales, and Partnerships teams.
• Regional Advocacy: Champion Indonesia internally by sharing market insights, campaign performance, and recommendations.

Requirements

• Proven experience in a regional or digital marketing role focused on the Indonesia market.
• Deep understanding of digital marketing strategies and tools across acquisition, CRM, and funnel optimization.
• Commercial mindset with a strong track record of delivering measurable business impact through marketing.
• Strong cross-functional collaboration skills and ability to align diverse teams behind shared regional goals.
• Analytical approach with experience using data and insights to guide strategy and improve performance.
• Excellent communication and stakeholder management skills.
• Fluency in Bahasa Indonesia and English (written and spoken) is essential.
• Desirable: Bachelor’s degree or equivalent professional experience; experience within a brokerage environment.

About Our Client:
Our client is a global leader in online trading and investment solutions, specializing in Forex, CFDs, and Crypto. With over two decades of experience and internationally recognized brands, they empower ambitious traders and investors across emerging markets. In Indonesia, they collaborate with a local technology and operations partner to deliver exceptional services and drive regional growth.

About the Role:
The Business Development Manager will be instrumental in executing the company’s growth strategy in Indonesia. This role focuses on building and strengthening strategic partnerships, expanding market presence, and driving revenue through innovative business development initiatives. The position involves close collaboration with international teams and active participation in regional expansion projects.

Key Responsibilities:

• Consistently achieve and exceed targets for revenue, trading volume, and active clients
• Develop and implement growth strategies through Introducing Brokers (IBs), strategic partners, and business development managers
• Lead expansion efforts in new markets within Indonesia by establishing strategic partnerships and leveraging existing relationships
• Utilize your network to identify key players and foster new collaborations that drive indirect contributions
• Optimize processes across functional areas to enhance efficiency and productivity
• Work closely with internal teams to ensure seamless experiences for partners and clients

Requirements:

• Minimum 5 years of experience in business development or partnerships within the trading industry (FX, CFD, or Crypto)
• Existing book of business is highly desirable
• Strong planning and execution skills with an entrepreneurial mindset
• Excellent problem-solving and decision-making abilities
• Highly self-motivated and results-driven
• Native Bahasa Indonesia speaker with strong English proficiency
• Ability to work under pressure and meet tight deadlines while driving team performance

Role Summary

We're seeking an experienced, innovative and adaptive IT Operations Lead to spearhead the daily operations of our cutting-edge, cloud-native trading infrastructure. This leadership role demands a deep technical understanding of highly available systems in fintech, alongside the ability to foster collaboration and innovation across regional teams.

Key Responsibilities

• Oversee and ensure seamless day-to-day operations of our global cloud-based IT systems, targeting 99.99%+ service uptime and continuous availability for payment and transaction services
• Help to manage and coordinate with Shenzhen and Beijing teams for software and integration projects go-on, capable to analysis and drive the practical cases, gatekeep the legacy issues and safety issues.
• Architect and maintain a robust DevOps ecosystem supporting CI/CD pipelines, automation, and strong collaboration between engineering and operations
• Lead proactive infrastructure monitoring and maintenance, rapidly identifying and mitigating performance bottlenecks, outages, and emerging security threats
• Define and enforce operational best practices including incident management, change controls, and business continuity protocols
• Conduct comprehensive security audits and lead disaster recovery simulations, achieving ultra-low RPO targets (<30s)
• Build and scale multi-region monitoring and alerting frameworks for real-time observability and autonomous issue resolution
• Manage resources across diverse cloud platforms, optimizing for cost-efficiency and operational resilience
• Partner with security and risk teams to implement fraud detection, DDoS defense strategies, and support compliance efforts (e.g. PCI-DSS)

Qualifications & Skills

• 5+ years of experience in IT operations, with minimum 3 years proven leadership in managing high-performance technical teams
• Professional proficiency in both English and Mandarin for effective regional collaboration (IANG/TTPS visa holders open)  
• Working experience related to payments or cross-border financial services sector, startups will be a strong advantage.
• Business-minded with the ability to align tech strategies with enterprise objectives
• Deep knowledge of multi-cloud architectures (AWS, GCP, Tencent Cloud) and regulatory data handling standards
• Hands-on experience with monitoring tools such as Prometheus, ELK stack, Jaeger or Skywalking
• Familiarity with PCI-DSS compliance and cloud-native security models (e.g. Zero Trust)
• Solid understanding of Kubernetes multi-cluster deployments and financial-grade microservices
• Bonus: AWS/GCP Professional Architect certification or CISSP credentials

About Our Client

Our client is a leading company in the online trading and investment industry (Forex & CFD). Based in Hong Kong, they operate in a dynamic, fast-paced environment dedicated to delivering exceptional trading experiences. They are known for innovative financial solutions and a commitment to excellence, attracting top talent worldwide.

About the Role

The AVP, Market Insights, Social & Content Marketing, Asia is a strategic leadership role responsible for developing and executing localized content and social media strategies across key Asian markets—including China, Vietnam, Thailand, and Malaysia. This role demands a creative, data-driven thinker who excels in analyzing market trends and transforming insights into engaging content that drives brand awareness, client acquisition, and retention.

Key Responsibilities

• Market Analysis & Content Creation:
  • Analyze Forex and financial market trends to identify opportunities and risks.
  • Produce high-quality market analysis content (e.g., daily updates, trend reports) in both English and Chinese.
  • Translate complex data into clear, actionable insights for diverse audiences.
• Social Media Strategy & Execution:
  • Develop and implement social media strategies tailored to regional platforms (e.g., WeChat, Douyin, Facebook, Instagram).
  • Drive engagement and growth through creative, platform-specific content and strategic campaigns.
  • Monitor performance metrics (reach, engagement, conversion) and optimize tactics to meet KPIs.
• Content Strategy & Distribution:
  • Create and manage localized content strategies that align with business objectives and customer needs.
  • Oversee content distribution across digital channels, ensuring consistency and brand alignment.
  • Leverage SEO and keyword research to enhance content visibility and organic traffic.
• Team Collaboration & Leadership:
  • Work cross-functionally with teams (trading, business insights, acquisition) to ensure content accuracy and market relevance.
  • Mentor and guide internal and external contributors to maintain high editorial standards.
  • Lead risk mitigation and crisis management efforts when necessary.

Requirements

• Educational & Professional Background:
  • Bachelor’s degree in Marketing, Communications, Business, or a related field (advanced degree preferred).
  • Proven experience in strategic marketing, content creation, and social media management—preferably within the financial services or Forex industry.
• Skills & Competencies:
  • Exceptional bilingual copywriting skills in English and Chinese.
  • Strong analytical skills with a data-driven approach to strategy.
  • Deep understanding of regional social media platforms and digital marketing trends.
  • Proficiency in SEO, keyword research, and digital marketing tools (e.g., Google Analytics).
  • Excellent leadership, communication, and organizational skills with the ability to manage cross-functional teams.
• Personal Attributes:
  • Creative problem-solver with a passion for innovation and a results-driven mindset.
  • Strong attention to detail and the ability to work effectively under tight deadlines.
  • Collaborative team player with the ability to inspire and lead a diverse group of professionals.

Interested candidates please click apply or email your resume to jeremy.millip@linksinternational.com. Please note that only shortlisted candidates will be notified.
Links HR Malaysia Sdn Bhd • Business No.: 201701021602