About the Position

As a Customer Service Representative, you will serve as the approachable and supportive ambassador of our brand. Your role is to assist consumers across various communication platforms, respond to enquiries, address concerns, and foster positive, lasting relationships within our community.

Key Responsibilities

• Deliver courteous and professional support to customers via multiple channels, including phone, email, WhatsApp Business, Facebook Messenger, and WeChat
• Respond to customer questions, feedback, and complaints with empathy and assurance to ensure a satisfactory experience
• Provide accurate and easy‑to‑understand information about company products, offering practical advice and recommendations where appropriate
• Develop simple and relevant discussion topics or content to encourage conversation and interaction within online communities
• Capture basic consumer feedback and insights from daily interactions and relay them to the team to support marketing and engagement efforts
• Ensure customer information is accurately recorded and kept up to date in internal systems such as Salesforce
• Assist with day‑to‑day operational tasks, including order follow‑ups, basic reporting, data entry, and mailing activities
• Adhere to company policies, procedures, and regulatory requirements, working closely with internal teams and external partners to ensure efficient operations

Requirements

• Previous customer service experience, or a strong passion for supporting and assisting others
• Interest or foundational knowledge in nutrition, or health‑related topics is an advantage
• Confident in communicating with customers over the phone and through digital platforms, including managing enquiries or complaints calmly and professionally
• Enjoys engaging with people and being active in online community interactions
• Self‑motivated, positive, and capable of working both independently and collaboratively within a team
• Basic computer proficiency, including Microsoft Word, Excel, PowerPoint, and Chinese input methods
• Strong verbal and written communication skills in both English and Chinese (Cantonese and Mandarin)

Key Responsibilities

1. Channel Strategy Development

• Analyze EC shopper insights and behaviors for both local Taiwan‑label and foreign‑label products.
• Identify potential EC platforms, build demand generation plans, optimize product assortment, and develop annual business plans with effective investment.

• Set overall sales plans for e-commerce accounts to achieve sustainable growth.
• Align targets and action plans with internal and external teams for strong execution.
• Ensure strict adherence to pricing structure and promotion rules.

• Work closely with internal teams including:
  • Taiwan Marketing team
  • Taiwan Trade Sales team
  • DI IP team (Danone International – International Parcel team: cross-border supply, compliance, and global product support)
  • Operation team
  • Finance team
• Provide business insights, secure cross-functional support, and deliver business results.

• Complete other assignments from the team leader in a timely and efficient manner.

Required Competencies

• Solid EC Sales / Account Management experience from leading FMCG companies or major EC platforms.
• Strong capabilities in trade marketing, promotion planning and activity management.
• Excellent dealer/partner communication and partnership management skills.
• Strong analytical and business planning skills.
• Good understanding of consumer behavior and channel evolution.

Qualifications & Experience

• Bachelor’s degree or above.
• 5+ years of successful EC sales and business development experience in reputable companies.
• Strong independent decision‑making, organizational, planning, and problem-solving skills.
• Good market sense and sales acumen.
• FMCG and baby industry knowledge is highly preferred.
• Fluent in written and spoken English.
• Strong communication and presentation skills.
• Ability to work under pressure and meet tight deadlines.
• Logical thinking, innovative mindset, and strong learning agility.

Responsibilities:

• Oversee the Group’s finance and treasury operations, ensuring smooth day‑to‑day management of all financial activities.
• Take charge of the financial performance of the Group and its subsidiaries across Hong Kong, Mainland China and the US, including accounting, reporting, analysis, and tax planning responsibilities.
• Work closely with the CFO to shape and roll out the Group’s overall financial roadmap, while providing strategic financial insights to support business decisions.
• Lead and supervise finance teama based in Hong Kong and Shenzhen.
• Develop, strengthen, and monitor financial control frameworks and procedures to safeguard the Group’s assets and ensure adherence to regulatory and internal compliance requirements.
• Maintain strong working relationships with banks, external auditors, and tax consultants.
• Contribute to M&A activities and support various strategic or ad‑hoc corporate projects.

Requirements:

• Bachelor’s degree in Accounting/Finance and a qualified accountant designation.
• At least 10 years of relevant experience, ideally gained from international audit firms and Hong Kong–listed companies.
• Proven experience managing teams in China is essential.
• Background in trading, garments, manufacturing, or experience with financial systems implementation will be advantageous.
• Proactive, resilient, results‑driven, and capable of working under tight deadlines.
• Strong analytical skills, attention to detail, and commercial awareness.
• Excellent communication, leadership, and team‑management abilities.
• Proficiency in written and spoken English, Cantonese, and Mandarin.

About the Company
Our client is a leading energy and utilities company committed to powering sustainable growth through innovation and technology. With a strong focus on digital transformation and employee development, the organization continuously enhances its learning and training capabilities through advanced multimedia and e-learning solutions. The office is based in Sha Tin, Hong Kong.

About the Role
Reporting to the Senior Manager (Learning Excellence), the Multimedia Designer will be responsible for creating engaging multimedia content to support training materials, internal campaigns, and digital learning initiatives. This role plays a key part in enhancing training effectiveness and learner engagement through creative design, video production, and modern e-learning technologies.

Key Responsibilities

• Develop multimedia content including graphic design, website visuals, video production, infographics, animation, and voice-over materials for training and internal campaigns.
• Collaborate with internal teams, trainers, and stakeholders to conceptualize creative ideas, communication materials, and digital learning assets.
• Design visual content such as banners, animated graphics, and promotional materials to support learning initiatives.
• Review and improve existing training materials by adopting modern digital learning practices and standards.
• Support the end-to-end development of e-learning courseware, including building modules, integrating videos, interactions, and assessments.
• Explore and apply emerging technologies such as AI-powered production tools, AR/VR/MR, and other immersive technologies to enhance learner engagement.
• Maintain and publish digital learning resources, training courses, and internal promotional content.
• Provide creative support for corporate events or learning initiatives, which may occasionally require flexible working hours.

Requirements

• Bachelor’s degree in Art, Web Design, Creative Multimedia, Information Technology, or related disciplines.
• At least 2 years of experience in multimedia design, graphic design, website design, or video production.
• Hands-on experience with UX methodologies including user journeys, user flows, wireframes, and interactive prototypes.
• Experience in AI-powered video production, e-learning development (AICC, SCORM), and LMS integration is advantageous.
• Strong design capabilities in graphic design, animation, typography, and visual storytelling.
• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, Premiere Pro), SharePoint, and HTML.
• Knowledge of 3D modelling is a plus.
• Strong communication, collaboration, and teamwork skills.

Interested candidates please click apply or email your resume to jeremy.millip@linksinternational.com. Please note that only shortlisted candidates will be notified.

A renowned institution is looking for a seasoned PR, Brand & Marketing leader to drive strategic campaigns, manage digital platforms, and deliver high-quality events that reinforce the brand & identity of the organization.

Job responsibilities

• Lead Branding & Marketing Team: Manage and guide the team to deliver initiatives aligned with the institution’s branding objectives.
• Develop Brand Strategy: Create and execute communication plans and marketing campaigns to strengthen brand awareness locally and internationally.
• Drive Digital & Social Media: Oversee social media strategy and digital content creation to enhance engagement and brand loyalty.
• Plan & Execute Events: Organize high-profile events, manage logistics, and ensure consistent branding across all touchpoints.
• Monitor Performance & Budgets: Track campaign effectiveness, manage budgets, and provide insights for continuous improvement.
• Collaborate & Innovate: Work cross-functionally to maintain brand consistency and deliver creative solutions that support strategic goals.

Qualifications

• Degree holder with minimum 15 years of relevant working experience
• Proven expertise in branding and marketing, including campaign management, digital content strategy, and social media.
• Strong background in event management and storytelling, with excellent communication and presentation skills.
• Exceptional planning and project management skills, with the ability to analyze data and deliver insights.
• Creative and strategic thinker with strong collaboration skills.
• Excellent command of written and spoken English and Chinese; fluency in Putonghua is an advantage.