Job ID:
92849
Published date:
2025-01-17
Summary
After Sales Manager – Automotive
A leading automotive manufacturer committed to providing innovative and reliable vehicles. With a strong presence in the market, they are looking for An After Sales Manager to responsible for enhancing customer satisfaction and continuous improvement.
Responsibilities:
- Develop and implement after-sales strategies to improve customer satisfaction and retention.
- Oversee service operations, ensuring high-quality service delivery and efficiency.
- Manage a team of service advisors and technicians, providing training and support.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Collaborate with sales and marketing teams to promote after-sales services.
- Ensure compliance with industry standards and company policies.
- Prepare reports on after-sales performance for management review.
Requirements:
- Higher Diploma in Automotive Engineering, or a related field.
- Proven experience in after-sales management, preferably in the automotive industry.
- Strong leadership and team management skills.
- Good command of spoken Cantonese and Mandarin.