IT Operations Specialist (Dynamics 365 Business Central)

About Company:
Our client is a global leader in portable sanitation solutions, offering innovative restroom and hygiene services to a diverse clientele across construction, events, and industrial sectors. With operations spanning Hong Kong, Taiwan, Singapore, and Malaysia, they are committed to operational excellence and sustainable practices.

About Role
The Dynamics 365 Business Central IT Specialist is responsible for implementing, managing, and optimizing Microsoft Dynamics 365 Business Central solutions. This role requires strong technical expertise in ERP solutions to deliver tailored and effective systems.

Key Responsibilities:

• Support overall IT activities and ensure smooth operations across systems.
• Collaborate with teams to resolve user issues promptly.
• Maintain accurate and up-to-date IT documentation.
• Keep an inventory of all hardware, software, and resources related to IT.
• Take on ad-hoc tasks or projects assigned by senior management.
• Lead the implementation and configuration of Microsoft Dynamics 365 Business Central.
• Customize and optimize the ERP system to meet specific business requirements while adhering to best practices.
• Provide ongoing system support and troubleshoot issues related to Business Central.
• Work on integrating Business Central with external systems for seamless operations.
• Collaborate with IT teams to manage data migration and system upgrades.
• Analyze business processes and translate them into technical requirements for system improvements.
• Create reports, dashboards, and system documentation to track performance and maintain system integrity.
• Collaborate with cross-functional teams to align ERP solutions with the organization's strategic goals.

Requirements:

• Proven experience with Microsoft Dynamics 365 Business Central.
• Strong understanding of ERP systems and implementation methodologies.
• Experience in integrating third-party applications with ERP systems.
• Proficiency in SQL and Business Intelligence tools for data reporting.
• Microsoft Dynamics 365 certification & with Dynamics 365 modules (inventory management, finance, or project management) is preferred
• Familiarity with Azure services and cloud-based application is preferred

Interested candidates please click apply or email your resume to jackson.tan@linksinternational.com. Please note that only shortlisted candidates will be notified.

EA Registration No: R1880053 (TAN GUAN HONG)
Links HR Singapore Pte Ltd | EA License No: 09C5322

Regional Financial Analyst

About Company:

Our client is a global leader in portable sanitation solutions, offering innovative restroom and hygiene services to a diverse clientele across construction, events, and industrial sectors. With operations spanning Hong Kong, Taiwan, Singapore, and Malaysia, they are committed to operational excellence and sustainable practices.

About Role:

The Financial Analyst will play a critical role in providing financial insights and recommendations to enhance regional operations. This position involves analyzing financial data, supporting budgeting processes, and collaborating with various teams to optimize financial performance and decision-making.

Key Responsibilities:

• Conduct financial analysis for operations across Hong Kong, Taiwan, Singapore, and Malaysia.
• Provide actionable insights and strategic recommendations to the management team.
• Track and forecast financial performance, preparing detailed reports for stakeholders.
• Develop and refine financial models to support business decisions.
• Stay updated on market trends and regulatory changes impacting the regions.
• Collaborate with cross-functional teams to implement financial process improvements.
• Plan and conduct risk assessments for internal control systems and propose enhancements.
• Lead financial initiatives for revenue growth and operational efficiency.
• Act as the primary point of contact with the headquarters' financial team and local accounting managers.
• Handle ad hoc projects and activities as required.

Requirements:

• Bachelor’s degree in Finance, Accounting, or a related discipline.
• At least 5 years of experience in financial analysis or a related role.
• Strong analytical skills and proficiency in financial modeling.
• Excellent communication and presentation abilities.
• Knowledge of markets in Hong Kong, Taiwan, Singapore, and Malaysia is advantageous.
• Ability to work independently and collaboratively.
• Willingness to travel as part of the role, if required
• Professional certification a plus.

Interested candidates please click apply or email your resume to jackson.tan@linksinternational.com. Please note that only shortlisted candidates will be notified.

EA Registration No: R1880053 (TAN GUAN HONG)
Links HR Singapore Pte Ltd | EA License No: 09C5322

Case Manager (Remote Role, Education Industry)

About Company:
Our client is an emerging educational consultancy firm based in Singapore, specializing in assisting students with admission to top overseas boarding schools in the US, UK, Switzerland, and other countries. Their focus is on providing expert guidance and comprehensive support to help students excel academically and professionally in their chosen fields.

About the Role:
As a Student Case Manager, you will play a vital role in managing the entire student journey, from the initial inquiry through to enrolment and beyond. This remote role involves working closely with both students and families, ensuring a smooth and successful application process, and providing ongoing support throughout the student's educational journey.

Key Responsibilities:

• Sales and Lead Management: Collaborate with the Sales & Marketing team to identify, nurture, and convert leads into enrolled clients, schedule consultations, and manage follow-ups.
• Case Lifecycle Management: Oversee the entire student case lifecycle, including onboarding, contract negotiation, and post-application support.
• Client and School Liaison: Serve as the main point of contact for families, coordinate with schools, and manage travel arrangements for families visiting institutions.
• Application and Documentation Management: Supervise the preparation, review, and submission of application documents, ensuring adherence to all deadlines.
• Systems and Operations: Use learning management and student information systems to manage workflows and collaborate with internal teams to optimize processes.
• Re-Enrollment and Long-Term Planning: Oversee re-enrollment for yearly cases and identify opportunities for additional services for families.

Requirements:

• Bachelor’s degree or relevant professional experience.
• Experience in sales, case management, customer service, or project management is highly desirable.
• Familiarity with the boarding school or university application process is a plus.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently in a fast-paced, dynamic environment.
• Experience with CRM systems, Google Workspace, and learning management platforms is a plus.
• Proactive and client-focused with a commitment to delivering exceptional service.

Interested candidates please click apply or email your resume to jackson.tan@linksinternational.com. Please note that only shortlisted candidates will be notified.

EA Registration No: R1880053 (TAN GUAN HONG)
Links HR Singapore Pte Ltd | EA License No: 09C5322

Responsibilities:

• Conducting on-site education and consulting.
• Supporting field personnel to deliver optimal outcomes for customers.
• Collaborating with sales colleagues to strategize and execute sales plans.
• Participating in events to enhance product awareness.
• Working closely with the Clinical Lead, Clinical Management, and Regional Sales team to offer customer case and sales support.
• Identifying and capitalizing on growth opportunities with the Sales and Clinical Support Team.
• Serving as a technical expert to bolster sales of specific medical products or solutions.

Required Knowledge and Experience

• Advanced knowledge in your field obtained through advanced education and experience.
• Practical understanding of project management.
• Bachelor's degree and a minimum of 2 years of relevant experience.

Senior Customer Service Officer – B2B focused / MNC

Summary:

• Our client is an international enterprise headquartered in HK, with strong partnership with world’s top-tier luxury brands and supplying the airlines and travel industries.
• In this dynamic position, you will collaborate closely with sales and product development team, provide professional client serving experience for those premium airline accounts.
• Diversified, young and dynamic workplace, with flexibility working hours policy
• 13 months guaranteed plus bonus; 15AL to start; life and medical coverage
• Work location: Hong Hum

Main Responsibilities:

• Deliver exceptional corporate customer service by following established processes to ensure a high level of Customer Excellence for our international clientele.
• Collaborate closely with the Sales Team, coordinating projects with the Procurement and Product Development departments to ensure seamless execution.
• Strive for continuous improvement in customer satisfaction by responding promptly and professionally to inquiries, and preparing tender submissions, samples, presentations, calculations, and quotations.
• Develop and manage project plans proactively, providing regular updates to the Sales Team and the Customer Service Manager.
• Process sales orders, monitor new orders, and track forecasts and deliveries to ensure project completion.
• Follow up on customer payments to ensure timely processing.
• Address customer complaints effectively, working to resolve issues within expected timeframes while maintaining a high level of satisfaction.

Requirement:

• Bachelor’s degree holder, preferably in Business Administration, Supply Chain or related disciplines
• 3-6 years’ work experience in account management, sales support or merchandising for international trading organizations
• Confident, out-going personality with a strong team-player spirit and excellent interpersonal skills
• Comfortable to work in a fast-paced work environment, well-structured and organized, effective time management skills
• Willing to learn with a strong sense of responsibility
• Detail-oriented, a solution-driven thinker with good interpersonal communication skills 
• Excellent command of written and spoken English, fluency in Cantonese and Mandarin is a MUST
• Proficiency in MS Office including Word, Excel, Chinese Word Processing and PowerPoint