Our client is an innovative travel and lifestyle ecommerce platform that blends premium experiences with cutting-edge technology, including Web3 elements. Designed for a global membership base, the company offers curated travel and entertainment services powered by personalization, digital innovation, and a forward-thinking approach.

They are seeking a Customer Experience Manager to lead and elevate their customer service operations. This role is responsible for driving service excellence, optimizing operational workflows, and delivering a high-touch experience to both members and partners. The ideal candidate will be both strategic and hands-on, with a passion for redefining customer engagement in the travel space. This position can work remote in Hong Kong, Singapore or Malaysia.

Job responsibilities

• Lead the customer service function, ensuring smooth day-to-day operations
• Develop and implement service strategies that enhance member satisfaction
• Manage the full customer journey, from inquiry to post-service follow-up
• Collaborate with internal teams to align service delivery with business goals
• Monitor performance metrics and drive continuous improvement
• Provide training and mentorship to the customer service team
• Act as a key point of contact for escalations and VIP member support

Requirements:

• 5+ years of experience in customer service leadership, preferably in travel, lifestyle or ecommerce sectors
• Strong understanding of online business operations and platforms
• Proven ability to lead teams and deliver exceptional service experiences
• Experience with CRM and support tools
•  

Interested candidates, please click Apply or send your CV directly to Maggie.chong@linksinternational.com.

As an Industry Sales Specialist within the International Sales Organization, you will be responsible for driving new business and revenue growth by selling company’s Credit Risk solutions across targeted verticals and international regions.

You will leverage your deep domain expertise to identify customer needs, deliver impactful solutions, and generate measurable growth. Success in this role hinges on your ability to navigate complex organizations, influence decision-makers, and execute with precision to meet revenue goals.

Responsibilities:

• Lead the full sales lifecycle, encompassing initial contact, relationship development, solution presentation, contract negotiation, and a seamless transition to client success teams.
• Drive revenue growth for the company’s Credit Risk solutions across targeted verticals and international markets by executing strategic sales plans.
• Identify and pursue cross-sell and upsell opportunities to maximize customer value and enhance account penetration.
• Develop and implement a buyer engagement strategy as a key element of the overall account plan to expand business opportunities.
• Partner with the Director of Sales to define and achieve sales growth targets that align with broader revenue and profitability objectives.
• Build deep expertise in key business challenges, positioning yourself as a trusted advisor capable of aligning TransUnion’s solutions with customer needs.
• Collaborate with regional sales teams to strengthen relationships with existing customers, including key buyers, decision-makers, and influencers.
• Deliver compelling presentations that clearly articulate TransUnion’s value proposition, propose tailored solutions, and effectively address objections.
• Oversee the full client lifecycle, including onboarding, business-as-usual (BAU) operations, and contract renewals.
• Drive customer satisfaction and Net Promoter Score (NPS) through proactive engagement, consistent communication, and delivery of best-in-class service.
• Gather and share market, customer, and competitive intelligence to inform sales strategies and product development.
• Coordinate with internal stakeholders—including Line of Business teams, Global Solutions SMEs, pre-sales engineers, and account managers—to support complex sales pursuits.
• Collaborate with Solutions and Line of Business teams to ensure that the Voice of the Customer is reflected in product innovation and go-to-market strategies.

Requirements:

• Over 5 years of experience in Credit Risk solutions, with a robust background in credit life cycles and banking products. Possesses a deep understanding of Credit Risk functions, covering end-to-end credit cycles, scorecards, analytics, regulatory practices, and emerging industry trends.
• Strong awareness of challenges and needs within the Banking, Fintech, and related lending industries.
• Proven track record of success in B2B and B2B2C channel programs, consistently achieving quotas and goals.
• Proficient in value-based selling, employing ROI and TCO models rather than competing solely on features or price.
• Skilled in identifying strategic client pain points and developing compelling value propositions.
• Demonstrated expertise in client engagement, including prospecting, relationship-building, deal-making, negotiating, and closing.
• Experienced in complex contract and legal negotiations.
• Capable of conceptualizing, developing, and executing complex solutions and go-to-market strategies.
• Consulting experience with both internal and external stakeholders across international markets.
• Skilled in navigating large, complex organizations to identify key decision-makers and influencers.
• Strong ability to build relationships in a team-selling environment, demonstrating a collaborative and supportive approach. Proven capability to interface with C-level executives and cultivate strategic partnerships.
• Established relationships within the credit risk management ecosystem, including regulators, industry bodies, and key stakeholders in the broader credit risk management landscape.
• Exceptional communication and interpersonal skills—articulate, persuasive, and engaging.

Role Overview:

We’re seeking a results-driven Sales Manager to lead the charge in delivering cutting-edge Network and Internet Solutions to enterprise clients. This role blends strategic sales execution with hands-on collaboration across teams to drive revenue growth, expand our customer base, and ensure seamless project delivery.

Key Responsibilities:

• Drive sales performance to meet and exceed revenue and profit targets through solution-based selling of IT infrastructure and services.
• Support the Sales Team in day-to-day operations, ensuring smooth execution of sales strategies.
• Identify and pursue new business opportunities while nurturing existing leads to conversion.
• Maintain strong relationships with current clients and proactively develop new accounts.
• Stay ahead of industry trends and emerging technologies; conduct market analysis to uncover new opportunities.
• Collaborate closely with both Sales and Technical teams to foster synergy and maximize sales effectiveness.
• Partner with the Technical team to support project management and ensure successful solution delivery.
• Lead customer engagements, including site visits, and guide pre-sales engineers in presenting demos, technical briefings, and proof-of-concept sessions.
• Coordinate with technology vendors and suppliers to optimize solutions in terms of cost, delivery timeline, and risk mitigation.
• Build and maintain trusted relationships with client stakeholders to uncover and develop future sales opportunities.
• Take on additional responsibilities as needed to support business growth.

Qualifications & Skills:

• Bachelor’s degree or higher in Marketing, Business, or a related discipline (preferred).
• At least 2 years of experience in IT, Telecom, or Internet services industries.
• Proven track record in selling networking or cybersecurity solutions is a plus.
• Strong market awareness with the ability to spot and act on viable business leads.
• Excellent communication, presentation, and negotiation skills.
• Self-motivated, energetic, creative, and resourceful with a proactive mindset.
• Goal-oriented with a persuasive approach and strong influencing capabilities.

About the Company
Our client is a pioneering non-profit organization committed to transforming the global food system through alternative proteins. Founded in US, the organization has expanded its reach across continents, with its Asia-Pacific headquarters based in Singapore.

About the Role
As the APAC Operations Strategy Partner, you will play a pivotal role in supporting APAC regional operations across Asia. This position is ideal for someone who thrives in a dynamic, mission-driven environment and enjoys building systems that enhance team efficiency and collaboration.

Key Responsibilities
Operational Advisory

• Identify and address operational gaps; propose and implement solutions to enhance productivity
• Advise regional teams in Japan and Korea on process improvements and alignment with APAC standards
• Support internal initiatives and events with operational insights and recommendations
• Step into interim roles within the Operations Team when needed
• Perform other duties as required in a fast-paced, agile team

System and Process Optimisation

• Administer and optimise productivity platforms (e.g., Asana, Salesforce, Slack)
• Develop SOPs, onboarding resources, and training materials to support platform adoption
• Collaborate with department leads to improve workflows for OKR tracking, budget planning, and HR processes

AI Technology and Data Solutions

• Research and recommend AI-powered tools and automation opportunities
• Embed best practices in data management, cybersecurity, and responsible AI use
• Provide training and support to ensure team-wide adoption of new technologies

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or Computer Science
• Minimum 5 years of experience in operations, systems streamlining, or process improvement
• Advanced certifications in Project Management (e.g., PMP, PRINCE2, Agile/Scrum) preferred
• Proficiency in productivity tools such as Asana, Salesforce, Slack, and Google Workspace
• Basic coding knowledge (HTML, Google Apps Script) and experience with automation tools (e.g., Zapier, Make.com)
• Proven track record in designing and improving internal systems and workflows
• Strong communication skills and ability to advise senior leaders
• Experience in startup, nonprofit, or remote work environments is a plus
• High attention to detail, strong prioritisation skills, and ability to manage multiple projects
• Passion for GFI’s mission and values, with interest in sustainability, alternative proteins, or public health
• Excellent written and verbal communication skills in English

Interested candidates please click apply or email your resume to jeremy.millip@linksinternational.com. Please note that only shortlisted candidates will be notified.
Links HR Malaysia Sdn Bhd, Business No.: 201701021602  

Sales Manager (Network Solutions, Jakarta)

About the Company
Our Client is a leading network solutions integration provider with a strong presence across Asia Pacific. They specialize in delivering carrier-grade network and internet solutions to telecom providers and enterprise clients. Their services include network integration, managed services, cloud and data center solutions, and project delivery. Known for their multi-vendor approach and technical expertise, they help clients optimize infrastructure and stay ahead of market trends.

About the Role
The Sales Manager will be responsible for driving sales of network and internet solutions to enterprise customers in Indonesia. The role involves lead generation, client relationship management, and close collaboration with technical teams to ensure successful project execution.

Key Responsibilities

• Achieve sales targets for equipment and services
• Support daily sales activities of the team
• Generate and convert new leads
• Maintain and grow existing client relationships
• Analyze market trends and identify opportunities
• Collaborate with sales and technical teams
• Assist in project management and delivery
• Lead customer visits and pre-sales presentations
• Coordinate with partners and suppliers
• Build strong customer relationships
• Handle other assigned duties

Requirements

• Experience in sales, preferably in telecom or network solutions
• Strong understanding of enterprise networking technologies
• Good communication and presentation skills
• Team-oriented and customer-focused
• Knowledge of market trends in Indonesia
• Fluent in English and Bahasa Indonesia

Interested candidates please click apply or email your resume to jeremy.millip@linksinternational.com. Please note that only shortlisted candidates will be notified.
Links HR Malaysia Sdn Bhd, Business No.: 201701021602  

Key Responsibilities

• Achieve sales targets for cytology and molecular products (capital equipment and disposables).
• Build and maintain strong relationships with OB-GYNs, labs, and healthcare professionals.
• Conduct product presentations, training sessions, and educational programs.
• Lead territory business planning, market analysis, and competitive assessments.
• Collaborate cross-functionally with marketing, regulatory, and field service teams.
• Support scientific studies and contribute to publications and presentations.
• Ensure CRM data accuracy and timely reporting of sales activities.

What We’re Looking For

• Bachelor’s degree in Biomedical Science, Molecular Biology, Biochemistry, or related field.
• Minimum 5 years of diagnostic or life science sales experience.
• Experience with public hospital segments and KOL development is highly desirable.
• Strong understanding of cytology, molecular diagnostics, and lab workflows.
• Excellent communication, presentation, and customer service skills.
• Proficiency in Microsoft Office and CRM systems.

Job Duties

• Identify, assess, monitor, and mitigate risks associated with IT and cybersecurity, as well as software and hardware management.
• Develop and implement the IT strategic plan in alignment with the organization's overall strategic objectives.
• Plan, direct, and coordinate activities such as proposal writing, tendering, and vendor sourcing to ensure project goals and objectives are met within specified timeframes and budgets. Liaise with vendors and other departments/users for system enhancements and development, utilizing stakeholder feedback for continuous improvement.
• Ensure operational efficiency by reviewing and advising on the procurement, vendor management, and maintenance of hardware, software, network systems, and IT applications.
• Keep informed about emerging system solutions, trends, and new technologies to formulate IT strategies for management and the Information Technology Committee, including establishing goals, priorities, policies, and cost management to achieve optimal performance in reliability, efficiency, recoverability, and innovation.
• Oversee the IT Department to ensure operational efficiency in project management, infrastructure, applications, systems, technical support, and cybersecurity. This includes job allocation, coaching, supervision, training, and development of team members.
• Provide training, professional advice, and support to departments and service units regarding IT matters such as corporate websites, social media, online donations and payments, and training platforms.
• Prepare and manage IT budgets and expenses to assess technological performance and maintain accurate inventory records.
• Implement robust data management and cybersecurity measures to protect consumer data and ensure compliance with industry and legal regulations.

Requirements:

• 8+ years of experience in IT at a managerial level, with at least 5 years in a leadership role within a major corporation. Must be a quick learner capable of adapting smoothly to non-profit environments.
• Bachelor's Degree or higher in Information Technology, Computer Science, or any related field.

• Knowledgeable in network infrastructure, firewalls, switches, Wi-Fi APs, VPNs, anti-spam, anti-virus, and IT security.
• Proven success in developing and managing large-scale projects, with the ability to engage stakeholders both within and outside the organization.
• Strong leadership skills with the ability to develop, mentor, and inspire team members.
• Proficient in Linux, Microsoft Windows Server, Office 365 administration, Active Directory, VMware vSphere, MS SQL Server, and cloud platforms such as AWS and Azure.
• Energetic, proactive, resourceful, and a strategic thinker.
• Extensive experience in IT planning and management, project management, network and server administration, security monitoring, and help desk support supervision.
• Act as an ambassador for user departments and key stakeholders to address their needs and requirements.
• Proficient in both written and spoken English and Chinese.