Job Title: Retail Operation Excellence Officer

About Company and Role
Our client is a leading multinational enterprise in the Oil & Gas industry, seeking a Retail Operation Excellence Officer to support their operations across Hong Kong and Macau. The role focuses on driving process improvement, enhancing customer experience, and providing vital administrative support to retail operations. This position is ideal for candidates passionate about optimizing business practices and fostering positive customer engagement.

Key Responsibilities

• Operational Excellence: Implement initiatives to boost frontline staff engagement and improve customer service through innovative methods.
• Contracts and Administration: Assist in managing contracts, site operational permits, licenses, and handle administrative duties related to station operations.
• Communication Management: Coordinate communication strategies, manage content distribution to retailers, and organize retailer meetings and engagement activities.
• Data & Payment Management: Support payment processing, customer data updates, and work closely with offshore teams on data management tasks.
• Inventory and Cost Control: Manage site consumable inventory and work towards optimizing operational costs while maintaining efficiency.
• Special Projects: Support the execution of company-wide projects aimed at improving operational performance and engagement.

Requirements

• At least 2 years of experience in operations-related roles.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Strong administrative and communication skills, with a proactive approach to problem-solving.

Interested candidates please click apply or email your resume to jeremy.millip@linksinternational.com. Please note that only shortlisted candidates will be notified.
Links HR Malaysia Sdn Bhd • Business No.: 201701021602  

Training Officer | MNC, HK Listed (Renewable Contract)

Our Client is one of the Fortune Global 500 Companies. They are now looking for Training Officer for their Business. This position will be under one year contract, subject to renewal.

Job Description

• Coaching of retail shop staff at forecourt and convenient shops of our retailing business
• Involve in the selection and competence assessment of key frontline personnel pivotal to operations excellence delivery
• Spot the needs and pain points in development of key frontline personnel and address such needs through internal and external training
• Help cascade proven service excellence and selling techniques to Frontline staff
• Management for all the relevant training activities and materials dedicated to targeted audiences

Job Requirements

• Higher Diploma with 1+ years of work experience in training role, preferably in retail industry
• Positive thinking with "To-do" attitude to work in a team
• Adaptive to a tight schedule with different stakeholders
• Strong spoken and written Chinese; fluent English a plus
• Proficiency in MS Excel, Word, PowerPoint and Outlook
• Experience in managing online meeting tools a plus

Position Summary

Our client is a reputable wholesale supplier of oil, gas and petrochemicals looking to hire a Trader (Petrochemicals). The incumbent would be responsible generate sales and be involved in full spectrum of trading and shipping process. The incumbent would be responsible to provide commercial input regarding investment plans, able to analyze the market and navigate through both physical and paper markets and devise sophisticated risk management techniques. Interested candidates, please click below to apply.

Responsibilities

• Develop growth strategies that are focused on financial gains as well as both customer and supplier satisfaction.
• Analyze the market to identify the needs of the customers and suppliers.
• Organize business meetings with potential customers and suppliers and promote the company’s products and services that meet the customer requirements.
• Responsible to prepare the sales contracts that are in compliance to legal guidelines and standard.
• Responsible for the coordination of logistics for the delivery of product to customer.
• In-charge of providing the necessary feedback and after-sales support.
• Responsible to establish long lasting relationships with new and existing suppliers and customers.
• Liaise with refineries to confirm the volume purchased in the month.
• Liaise with finance team with regards to collection, and carry out credit structure to suppliers and customers.
• Liaise with business directors to plan operations for the day and develop ideas for improvements.
• Lead the operation team.
• Responsible for unit tracking, supporting clients to import their units, sending invoices and Bills of Landing, and solving any paperwork related issues.
• Analyze the stoppages of all the customers and suppliers and in charge of the final reconciliations with the clients.
• Generate report on the project pipeline, such as the Estimated Time of Arrival of Barges.

Requirements

• Minimally a Degree/Diploma holder in any field.
• A minimum of 5 years of commercial experience related to Oil, Gas, Fuel, Trading markets, Market analyst or any other relevant experience.
• Possess an established client list.
• Knowledgeable on petrochemical sales, operations and logistics.

Interested candidates please click apply or email your resume to jeyalakshmi.sethu@linksinternational.com. Please note that only shortlisted candidates will be notified.

EA Registration No: R22110598 (Sethu Somasundaram Jeyalakshmi)
Links HR Singapore Pte Ltd | EA License No: 09C5322

My client is looking for a seasoned Data Centre Operation Management personnel to join their company.  They are looking for candidates with both strong technical skills in DC operations to uplift the existing engineering team as well as good sales/ business acumen to bring the company’s business to next level.

Job Responsibilities:

• Manage 3 engineering teams (NOC, Facilities and Property Management) to provide high level of Data Centre service availability and operations in HK and Mainland
• Ensure smooth Data Centre facilities operations such as UPS, Cooling, Power and firefighting system
• Improve and diverse the facilities and committed services to clients in a good condition to boost sales revenue  
• Daily review fault cases and regular follow up until resolution
• Perform project management for Data Centre related developments
• Prepare regular management reports and manage Data Centre OPEX and CAPEX within budget

Requirements:

• Bachelor Degree Holder; MBA holder is a plus
• A minimum of 20 years’ relevant experiences, preferably with Data Centre operation and management experience with at least 10 years of senior management experience
• Strong knowledge in entire Data Centre operations from NOC to Facilities and Property Management
• Skillful in vendor / contract management and negotiable for DC new projects, upgrades or replacement
• Good business acumen and sales-driven to boost company’s profitability
• Competent to offer alternative solutions to management team for contingency plan, flexible services and innovative ideas
• Aggressive, result-oriented and self-motivated with good problem-solving skills  
• Good command of written and spoken English and Chinese (Cantonese and Mandarin)
• Business travel to mainland is required

Interested parties, please click "Apply" to complete the application process. You can also reach Tiffany Tin at 3915 0266 for confidential discussion.

Our client is a reputable and well-known Local Enterprise with stable business performance over the decades. To cope with their business needs, they are looking for seasoned Solutions Architect with hands on experience in Magento and AWS deployment to join their friendly and work-life balance team.  

The Role:

• Hands on role – 60% maintenance and upgrade on Magento; 40% on other data-analytic projects in Python; Deployment on AWS
• Communicate with internal stakeholders on business requirement and work with development team on application solutions design and delivery
• Develop, upgrade and migrate existing applications related to eCommerce and Customer Loyalty to improve the IT efficiency
• Regularly review existing solutions to improve business performance and systems operations
• Manage external vendor to ensure smooth solutions delivery

The Person:

• Higher Diploma in Computer Science or related discipline in IT
• Minimum 4 years of hands-on development experience in Magento or PHP  
• Hands on experience in AWS EKS, Azure DevOps, CI/CD or other cloud and container-based orchestration technologies would be nice to have
• Excellent communication, interpersonal and presentation skills
• Good command of verbal and written English & Chinese (Cantonese and Mandarin)

Interested parties, please click "Apply" to complete the application process. You can also reach Tiffany Tin at 3915 0266 for confidential discussion.