Job Description

Responsibilities: 

• Engage in creating innovative and effective technical support strategies to boost sales.
• Address technical issues: Troubleshoot customer production challenges and conduct trials for new products at client facilities.
• Resolve both technical and commercial challenges with clients.
• Gather precise market data on pricing, processing conditions, and product characteristics; motivate agents, distributors, and the technical team; maintain an optimal balance between sufficient stock levels for quick order fulfillment and targeted low inventory.
• Identify emerging market opportunities that can enhance sales growth.
• Provide customer service support: Serve as a backup for the customer service function, addressing customer inquiries as needed.
• Organize customer visits, ensure timely responses to inquiries, and manage customer service-related tasks and responsibilities effectively.

Requirements: 

• Strong passion for sales, complemented by a solid technical background in chemistry.
• Proficient in English communication, both in writing and speaking.
• Exceptional interpersonal skills to foster positive relationships with clients.
• Excellent at managing demanding clients, resolving challenging issues, and understanding customer needs.
• Energetic self-starter who thrives on challenges, while also being a cooperative team player.
• Results-driven, proactive, and ambitious.
• Able to collaborate effectively with a global team from diverse nationalities and cultures.
• Knowledgeable about Japanese markets and culture.