Job Description

Responsibilities

Operational Advisory

• Identify operational gaps, suggest improvements, and initiate solutions to enhance collaboration and productivity.
• Guide regional teams in Japan and Korea on systems or process enhancements, ensuring alignment with APAC-wide standards.
• Contribute as a solution partner to internal initiatives and events, providing insights and recommendations for operational cohesion and program efficacy.
• Temporarily assume roles in other areas of the Operations Team as needed.
• Perform additional duties as assigned in a small, agile team.

System and Process Optimization

• Oversee the administration, training, and optimization of key productivity platforms (e.g., Asana, Salesforce, Slack), including developing SOPs, onboarding resources, and ongoing support for effective team use.
• Collaborate with departmental leaders to advise on solutions and continuously improve operational systems and workflows, enabling efficient cross-functional collaboration, including OKR tracking, budget planning, and HR processes.

AI Technology and Data Solutions

• Research and recommend new tools, AI-driven solutions, and automation opportunities to enhance workflows and efficiency.
• Work with leadership to integrate best practices in data management, cybersecurity, and responsible AI use into our policies, and provide training for the team.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or Computer Science, with a minimum of 5 years of experience in operations, systems optimization, or process improvement.
• Advanced studies or certifications in Project Management (PMP, PRINCE2, or Agile/Scrum) are preferred.
• Strong knowledge of key productivity tools such as Asana, Salesforce, Slack, and Google Workspace is essential.
• Basic coding skills, including HTML and Google Apps Script, or similar scripting familiarity.
• Experience with automation tools like Zapier or Make.com.
• Proven ability in designing and enhancing internal systems or workflows, including onboarding, planning tools, and team coordination processes.
• Capability to translate complex operational needs into clear solutions, such as developing SOPs, training materials, and onboarding resources.
• Experience advising senior leaders and regional teams on process improvement strategies.
• General knowledge of office and business operations; experience in a startup, nonprofit, or remote work environment is advantageous.
• Strong initiative, project management skills, attention to detail, and time management abilities.
• Excellent analytical and problem-solving skills, with a proactive attitude.
• Comfort working flexibly, both remotely and onsite, in a rapidly growing and dynamic organization.