Job Description

Primary Responsibilities

• Provide professional assistance to members and clients through phone calls, emails, and live chat, ensuring effective resolutions and excellent service delivery.
• Maintain outstanding customer service standards for members and key stakeholders.
• Manage administrative tasks related to membership operations with accuracy and efficiency.
• Generate monthly billing and comprehensive reports in a timely manner.
• Handle additional assignments and tasks as directed by the team or management.

Qualifications

• Diploma or higher in Business Administration or a related field; advanced degrees are welcome.
• Prior experience in customer service, especially within the travel industry, is advantageous.
• Possess exceptional communication skills coupled with a keen ability to solve problems.
• Detail-oriented, proactive, and able to juggle multiple priorities in a fast-paced setting.
• Fluent in written and spoken English, Cantonese, Mandarin, and Japanese (N1/N2 proficiency is highly preferred).