Job Description

Responsibilities:

• Professionally handle APAC corporate clients’ inquiries via phone, email, and live chat, providing effective solutions to members and clients.
• Deliver exceptional customer service to members and key stakeholders, ensuring a positive experience.
• Manage all aspects of membership-related administrative tasks, maintaining accurate records and smooth operations.
• Prepare monthly billing statements and reports promptly and efficiently.
• Support the team by executing ad-hoc tasks as assigned.

Qualifications:

• Diploma or higher in Business Administration or a related field.
• Preferably 3 years of experience in account management/sales support within the banking/finance industry.
• Strong communication and problem-solving skills, with a proactive and detail-oriented mindset.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N2 is preferred) or Korean (TOPIK Level 5 is preferred)
• Proficient in other Asian languages is an advantage
• Well versed in MS Office and hands on experience in using systems