Job Summary – L2 Application Ops Engineer

We're looking for a hands-on L2 Application Ops Engineer to join the Application Services team and drive both BAU support and DevOps transformation initiatives. The role focuses on ensuring production stability, managing incidents, changes, and service requests, and identifying continuous improvement opportunities across systems and processes.

This is a rotational shift-based role (Morning, Afternoon, Evening) with occasional on-call and weekend/public holiday work to support the bank’s global operations.

Key Responsibilities:

 Handle incident, change, and service request management per ITIL standards  Ensure SLA compliance, issue resolution, and service continuity  Provide technical support across UNIX systems and DevOps toolchains  Propose and implement automation, monitoring, and process improvements  Build and manage CICD pipelines and support complex operations (DRP, migrations)  Promote knowledge sharing and contribute to internal documentation (Wikis,

training)

Key Requirements:

 3+ years experience in production support, infrastructure, or DevOps  Strong knowledge of UNIX environments and scripting (Python, PowerShell)  Hands-on with tools such as Ansible, GitLab, Azure DevOps, Docker, Kubernetes  Familiarity with Control-M, CICD practices, Agile/Lean methodologies, ITIL  Experience with observability tools like Grafana, Prometheus, Dynatrace (a plus)  Fluent in English (French is a plus)