Job Description

Do you believe that cloud technology is the future of IT? Are you a passionate IT professional ready to take the next step in your career in cloud system engineering?

If you aspire to become an expert in Microsoft and cloud technologies—particularly Microsoft Exchange Server, Microsoft 365, Windows 11/10, Windows Server 2019/2016, and Azure—we want to hear from you! Comprehensive training programs will be offered to the right candidates.

Roles and Responsibilities

• Client Support: Respond to client requests for technical assistance via email, in-person, phone, or remote connection.
• Tier 2 Support: Provide Tier 2 support to clients through phone calls, live chat, and ticketing systems.
• Ticket Management: Record and update the status of requests in the ticketing system.
• Guidance for Tier 1 Support: Offer guidance and consultation to Tier 1 support staff.
• Issue Escalation: Escalate unresolved issues or requests to the appropriate helpdesk for Tier 3 support.
• Timely Resolution: Ensure prompt resolution of issues by gathering necessary information to assess the impact on customers.
• System Management: Responsible for the installation, configuration, and maintenance of internal systems.
• Project Participation: Engage in various hybrid solution projects, including Exchange Server.
• Additional IT Support: Provide other IT-related support as required by the business.

We Are Looking For

• Educational Background: Higher Diploma or above in IT or related disciplines.
• Experience: 4-7 years of relevant experience in technical support and administration for all Windows platforms, including Microsoft Exchange Server, Windows 11/10, Microsoft Office 2019/2016, and Windows Server 2019/2016 (Active Directory Administration/Group Policy).
• Technical Proficiency: Strong knowledge of Microsoft 365, SQL Server, Azure, Active Directory, Linux, Windows Server, and Exchange Server.
• Networking Knowledge: Understanding of networking concepts such as TCP/IP, LAN/WAN, DHCP, DNS, with experience in routing, switching, and firewalls.
• Hands-On Experience: Practical administration experience with firewalls and switches.
• Virtualization Skills: Familiarity with virtualization software like VMware, as well as Azure, AWS, SQL Server, data storage, HA clusters, and cloud-based architectures.
• Certifications: Holding certifications such as MCSE, ITIL, or equivalents is a plus.
• Self-Starter: A confident, action-oriented, and results-driven individual.
• Attention to Detail: Must be proactive, detail-oriented, and possess strong troubleshooting skills.
• Language Proficiency: Proficient in spoken and written Chinese, English, and Mandarin.

Benefits

• Leave Options: Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves.
• Competitive Compensation: Attractive remuneration package.
• Team Support: Staff buddy program and regular team-building activities.
• Continuous Learning: Ongoing sponsorship for the latest cloud technology training.
• Professional Growth: Opportunities to enhance your knowledge and expertise in cloud technologies.

Who Are We?

• Award-Winning: Recipient of the Employer of Choice Award and the Innovative Technology Deployment Award.
• Top Partner: Recognized as a leading Microsoft Cloud Solution Provider Direct Partner.
• Best in Class: Honored as the Best Managed Service Provider Partner.
• Industry Leader: The largest cloud hosting business in Hong Kong since 2008.
• Our Mission: Committed to empowering customers to #WORKSMARTER through innovative cloud solutions and IT services.
• Our Workplace: We cultivate an environment that values passion, efficiency, sound judgment, active involvement, and personal development.