Role: Cisco TAC Networking Support

Location: Taipei, Taiwan

 

 

What You'll Do

The teams provide Pro-active and Reactive support to our Global Premium Customers. TAC expects that our engineers demonstrate a high level of customer network intimacy by working very closely with them and understand their business priorities. Cisco is seeking a Data Center TCE.

 

The position has the following responsibilities: Solves product &network problems of high complexity. Has solid understanding in Data Center Switching and storage technologies Provides consultation to independently solve sophisticated product and network problems Effectively utilizes sophisticated lab setups to duplicate and solve problems Provides systems/product training and intellectual property material Acts as a point of contact for large account network problem resolution Submits complete and accurate defect reports in area of expertise Consults with other Teams such as TAC and Engineering teams in Cisco to assist Customers Work towards continuous learning, results orientation and teamwork Ability to motivate change through innovation. Who You'll Work with CX is a team of elite technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience? Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. Who You Are Ability to analyze, configure and seek large networks?

 

Mandatory Skills:

• Knowledge on SWITCHING Technologies like STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP,VLAN Knowledge of Cisco switching Platforms like Cat 6500, 6800, 4500, 3850, Nexus 7K, Nexus 6k, Nexus 5k, Nexus 3K
• Experience supporting client servers (blades and rack systems)
• Strong good experience on Server/Storage
• Experience installing drivers/updating drivers Expertise on UCS-B & C series, Storage, Network or Server O/S certifications Knowledge of server OS Windows, VMware, Linux
• Experience within Ethernet and/or SAN environment

 

 

 

Experience & Education:

• Minimum of 3-4 years of experience in a trouble shooting / customer facing environment
• Must have CCNA (R&S or Data Center)
• B.E/B.Sc. in Electronics, Telecommunications, Electrical or Computer Science