Key Account Manager / Key Account Assistant Manager

Explore an exceptional opportunity with our client where they are a leading global supply chain management company. They offer a broad spectrum of services, including freight management, international supply chain solutions, and contract logistics. They are currently looking for an outstanding Key Account Manager / Key Account Assistant Manager to join the company

Job Responsibilities:

• Manage strategic accounts, acting as the key liaison between customers and the company's network to build strong relationships.
• Analyse customer needs to design tailored solutions and implement strategic business development plans that align with company goals.
• Propose improvements to meet customer expectations based on their KPIs and SOPs.
• Identify new business opportunities to expand our offerings with current and prospective clients.
• Conduct regular review sessions to update customers on strategies and refine our value proposition.
• Establish SOPs and maintain effective communication with customers and overseas counterparts.
• Collaborate with Customer Service and Operations teams to drive operational excellence.
• Manage RFQs and tenders, ensuring competitive pricing and services.
• Facilitate connections among virtual account teams and share best practices.
• Monitor performance metrics, taking corrective action as needed.
• Ensure smooth transitions of new business into operations to meet customer commitments.
• Serve as a super user of management systems and provide training to end users.

Job Requirements:

• Holds a university degree or equivalent qualification.
• Over 5 years of relevant experience in account management, with a proven track record in managing global/key accounts and leading a team.
• Extensive knowledge and experience in e-commerce, freight forwarding, and supply chain management; familiarity with contract logistics is a plus.
• Strong analytical and problem-solving skills; task-oriented with proficiency in presentation and negotiation techniques.
• Demonstrates a high level of ownership and the ability to work independently.
• Excellent communication and presentation skills.
• Possesses strong organizational, analytical, and problem-solving capabilities.
• Fluent in spoken and written English, Putonghua, and Cantonese.
• Highly proficient in Excel, PowerPoint, and Word.