Job Description
About the Company
My client is a leading global luxury hospitality group headquartered in Hong Kong, operating more than 100 hotels and resorts worldwide. Renowned for its strong Asian heritage and exceptional service standards, the company continues to expand across Asia, the Middle East, Europe, and Africa. With over 42,000 employees globally, it is recognized for its people-centric culture, strong employee engagement, and significant investment in learning, development, and long-term career growth opportunities.
Vice President, Family Portfolio Management
My client is seeking a dynamic and commercially minded Vice President, Family Portfolio Management to lead and elevate its global family offering. This individual will be responsible for the strategic direction, development, and financial performance of the company's family-focused portfolio, encompassing both accommodation products and experience-led initiatives.
The role will oversee the end-to-end lifecycle of family experiences, from concept creation and product development to implementation, performance optimization, and global rollout, ensuring offerings remain engaging, differentiated, and commercially successful.
Key Responsibilities
- Develop and execute the global strategy for family-focused products, including family rooms, children's facilities, recreational spaces, partnerships, and guest programs.
- Drive revenue growth, profitability, return on investment, and overall portfolio performance while identifying future growth opportunities.
- Create, test, and scale innovative family-oriented concepts and experiences across multiple markets and properties.
- Collaborate closely with Brand, Marketing, Digital, Commercial, Revenue Management, Operations, and Development teams to maximize brand impact and commercial outcomes.
- Establish operational standards, policies, and best practices to ensure consistency, quality, safety, and efficiency throughout the portfolio.
- Partner with Design and Development teams to ensure family spaces and experiences are customer-centric, culturally relevant, and aligned with brand objectives.
- Define and monitor key performance indicators, leveraging guest feedback and business insights to continuously enhance product performance.
- Build and lead a high-performing team while acting as a key advocate and subject matter expert for family experiences across the organization.
Requirements
- Bachelor's degree in Business, Hospitality Management, Marketing, or a related discipline.
- Approximately 12-15 years of experience in hospitality, product management, brand management, corporate strategy, or related fields.
- Proven success in developing, launching, and scaling consumer-facing products, services, or experiences that deliver measurable commercial results.
- Strong commercial acumen with the ability to balance guest satisfaction, operational practicality, and financial performance.
- Experience working effectively within complex, cross-functional, and matrixed organizations.
- Exceptional stakeholder management, communication, presentation, and influencing skills, including engagement with senior leadership teams.
- Strong project management capabilities and the ability to thrive in a fast-paced, evolving environment.
- Fluent English communication skills, both written and spoken; Chinese language capability would be advantageous.
Why Join?
- Join a globally respected luxury hospitality organization with a strong international presence.
- Play a key leadership role in shaping a high-impact, customer-focused growth initiative.
- Influence business strategy, product innovation, and guest experience across multiple regions.
- Be part of a people-oriented culture that values learning, development, and long-term career growth.
Please apply directly if you are interested or reach out to Turby via turby.ho@linksinternational.com for a confidential discussion.