Field Service Engineer (Medical)

About Us:

As a leading provider of diagnostic solutions, the firm is dedicated to advancing healthcare through innovative technologies and a commitment to excellence. With a commitment to excellence and a passion for discovery, they strive to make meaningful contributions to the world.

Job Description:

As a Service Engineer, you will play a vital role in delivering exceptional service to the customers. Your responsibilities will include installation, calibration, preventative maintenance, training, and repairs of laboratory equipment, monitoring systems, and sample preparation and analysis systems. You will uphold service commitments, prioritize tasks effectively, and ensure customer satisfaction.

Key Responsibilities:

• Represent the company professionally in all interactions with customers, both internal and external.
• Execute installations, calibrations, preventative maintenance, and repairs according to service agreements.
• Provide service remotely or on-site as required, demonstrating strong prioritization skills.
• Maintain accurate service reporting and documentation, including procedure/protocols creation.
• Foster strong customer relationships and promote excellent customer experiences.
• Collaborate with commercial colleagues to deliver profitable customer deals that exceed expectations.
• Ensure optimization and accuracy of tools and consignment parts.
• Participate in continuous improvement initiatives through our Practical Process Improvement Business System.

Requirements:

• High Diploma or above in Engineering or related discipline.
• Minimum of 3 years relevant work experience. Candidates with less experience or fresh graduates with a willingness to learn will also be considered.
• Excellent proficiency in both written and oral communication in Chinese and English. Mandarin proficiency is advantageous.
• Ability to work effectively with customers and colleagues in challenging situations.
• Strong desire for success and results-oriented mindset with the ability to collaborate effectively.
• Clear verbal and written communication skills, especially regarding technical approaches and findings.
• Friendly demeanor, professional attitude, and dedication to customer satisfaction.
• Strong electrical or mechanical background for troubleshooting and repair, with problem-solving abilities.
• Proficiency in PC literacy, including MS Office and Outlook.

Join the Team:

If you're passionate about making a difference in healthcare and possess the necessary skills and qualifications, click apply now or email your latest CV to Kalpana.charles@linksinternational.com

Quality Engineer/Senior Quality Engineer

Our client is a leading manufacturer of metal and plastics parts. They offer comprehensive one-stop solutions to global customers spanning from mechanical engineering solutions, tooling fabrication, automated production, assembly, quality inspection, and logistics services. They are currently looking for an outstanding Quality Engineer/Senior Quality Engineer to join their company.

Job Description:

• Monitor overall quality throughout new product introduction (NPI) and manufacturing processes, including metal stamping and plastic molding.
• Utilize production reports and non-scheduled inspections to identify quality issues.
• Address problems during product development and manufacturing, implementing corrective improvements as needed.
• Conduct benchmarking and market reviews to establish and maintain quality standards.
• Communicate and collaborate with key stakeholders, including internal departments, suppliers, and customers, to address production problems.
• Manage customer complaints effectively by establishing internal standards for improvement and responding appropriately to complaints.
• Implement risk management strategies to anticipate and mitigate potential quality issues during NPI and MP stages.
• Handle ad-hoc projects as necessary.

Job Requirements

• Hold a degree or higher in Science, Technology, or Mechanical Engineering
• Min of 3 years of experience in both Quality Control and Mechanical Engineering
• Demonstrated proficiency in quality tools, ISO systems, and preferably six sigma methodologies.
• Proficient in written and spoken English and Mandarin
• Based in Dongguan Factory
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If you find this position appealing, select "I'm Interested" to send an updated version of your CV. Feel free to contact me at sherynn.tang@linksinternational.com for further inquiries.