Key Responsibilities:

• Provide coaching to retail shop operators, empowering them to achieve operational excellence and enhance service standards at our forecourts and convenience stores.
• Participate in the recruitment and skills assessment of critical frontline staff essential for delivering operational success.
• Assess the training and development requirements of frontline team members and fulfil these needs through both internal and external training programs.
• Disseminate proven techniques for exceptional service and effective selling to frontline personnel.
• Develop training materials tailored to the specific audience and deliver training sessions as needed.
• Conduct on-site coaching for retail staff, offering constructive feedback to drive continuous improvement.
• Oversee the organization and documentation of all relevant training initiatives and activities.

Requirement:

• Possess a Higher Diploma or above; holding a degree is advantageous.
• 2-4 years of experience in the service or retail industry, preferably in convenience retailing. Experience in managerial or training roles will be an added benefit.
• Proactive team player with excellent interpersonal skills and the ability to build strong relationships.
• Capable of thriving under tight schedules and working effectively with diverse colleagues.
• Strong command of MS Office tools, including Excel, Word, PowerPoint, and Outlook.
• Familiarity with online meeting tools is a bonus.
• Proficient in spoken and written Chinese; fluency in English is advantageous.

Interested candidate, please share your CV to gloria.ho@linksinternational.com .

Job Title: Retail Operation Excellence Officer

About Company and Role
Our client is a leading multinational enterprise in the Oil & Gas industry, seeking a Retail Operation Excellence Officer to support their operations across Hong Kong and Macau. The role focuses on driving process improvement, enhancing customer experience, and providing vital administrative support to retail operations. This position is ideal for candidates passionate about optimizing business practices and fostering positive customer engagement.

Key Responsibilities

• Operational Excellence: Implement initiatives to boost frontline staff engagement and improve customer service through innovative methods.
• Contracts and Administration: Assist in managing contracts, site operational permits, licenses, and handle administrative duties related to station operations.
• Communication Management: Coordinate communication strategies, manage content distribution to retailers, and organize retailer meetings and engagement activities.
• Data & Payment Management: Support payment processing, customer data updates, and work closely with offshore teams on data management tasks.
• Inventory and Cost Control: Manage site consumable inventory and work towards optimizing operational costs while maintaining efficiency.
• Special Projects: Support the execution of company-wide projects aimed at improving operational performance and engagement.

Requirements

• At least 2 years of experience in operations-related roles.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Strong administrative and communication skills, with a proactive approach to problem-solving.

Interested candidates please click apply or email your resume to jeremy.millip@linksinternational.com. Please note that only shortlisted candidates will be notified.
Links HR Malaysia Sdn Bhd • Business No.: 201701021602