Job Description

Key Responsibilities:

Infrastructure Engineer

• Manage external IT support vendors to ensure compliance with service level agreements (SLAs) and meet local business needs.
• Coordinate IT support requirements with vendor teams, IT teams and business partners.
• Oversee daily IT infrastructure service activities and project delivery.
• Ensure effective delivery of meeting room technology and support for high-profile digital/virtual events.
• Explore innovative technologies to simplify and automate processes. Provide IT consultancy and operational support.
  Act as a change agent for global infrastructure project adoption and implementation.
• Facilitate education for the business to enhance productivity through technology.
• Manage site telecom hub and infrastructure assets.
• Assist with IT equipment procurement and routine operations.
• Conduct access security reviews.

Quality and Compliance

• Assist with implementing and maintaining quality and compliance standards as guided by the organization’s Quality and Compliance Lead.
• Support audits and preparation efforts.

• Identify and oversee solutions for IT quality governance improvements.
• Monitor IT quality levels and initiate corrective actions as needed.

• Provide operational compliance reporting and enhance reporting efficiency.

Qualifications & Experience

• Diploma or degree in Computer Science, Engineering, Information Technology, or related field, or equivalent work experience.
• 2+ years of experience in IT infrastructure management, preferably in MNC or sizeable companies.
• Knowledge of supporting infrastructure technology (Desktop, Mobility, Network, Conference Room Technologies).
• Experience with Microsoft productivity tools (Office 365, Outlook, Teams).
• Familiarity with automation tools like Power Apps; knowledge of Power BI is advantageous.
• Ability to manage multiple projects (ITIL practices) with strong analytical and problem-solving skills.
• Familiarity with AI productivity tools (e.g., Microsoft Copilot) and basic knowledge of generative AI.
• Understanding of quality and compliance-related practices.
• Excellent communication and interpersonal skills.
• Good command of Chinese and English.

Interested candidate, please share your CV to gloria.ho@linksinternational.com or call 3915 0224 for a further discussion.