Job Description

Key Responsibilities

• Administer and support Microsoft 365 services including Exchange Online, SharePoint, Teams, and Intune
• Manage and maintain Azure infrastructure components such as virtual machines, networking, and identity services
• Provide Level 2 support for infrastructure-related issues, ensuring timely resolution and minimal disruption
• Collaborate with cross-functional teams to integrate and optimize various Microsoft technologies
• Assist with basic desktop support tasks including troubleshooting hardware/software issues and user onboarding
• Monitor system performance, conduct routine maintenance, and implement improvements
• Participate in infrastructure projects, upgrades, and migrations
• Maintain documentation for systems, processes, and configurations
• Ensure compliance with security policies and best practices

Required Skills & Qualifications

• Higher diploma or bechelor’s degree holder in Information System, Computing or other related fields
• At least 3 years of hands-on experience as a Level 2 infrastructure administrator
• Strong hands-on expertise with Microsoft 365 and Azure
• Familiarity with other Microsoft technologies (e.g., Windows Server, Active Directory, SCCM, Power Platform) is a plus
• Basic understanding of networking concepts (e.g., TCP/IP, DNS, VPN)
• Experience with desktop support in a corporate environment
• Excellent communication skills in both Chinese and English
• Ability to work independently and manage tasks with minimal supervision
• Strong problem-solving skills and attention to detail