Senior Logistics Officer - China & SEA to USA Trade Lane

We are seeking a highly experienced Senior Logistics Officer with deep expertise in managing logistics operations across the China and Southeast Asia (SEA) to USA trade lanes. The ideal candidate will be responsible for overseeing daily supply chain operations, optimizing carrier performance, and ensuring seamless movement of goods across international borders.

This role requires strong analytical capabilities, experience working with freight forwarders and carriers, and fluency in both English and Mandarin is essential. The successful candidate will play a key role in driving operational efficiency, cost optimization, and service excellence within our global logistics network.

Key Responsibilities:

• Manage daily supply chain operations related to the China & SEA to USA trade lanes including shipment planning, execution, and problem resolution
• Develop, maintain, and enforce Standard Operating Procedures (SOPs) to ensure operational consistency and compliance
• Conduct regular reviews of logistics operations, identify bottlenecks, and implement corrective actions
• Evaluate and analyze performance of freight forwarders and carriers; identify areas for improvement and drive collaboration
• Analyze historical and forecasted shipment volumes to plan and allocate carrier capacity effectively
• Strategically plan container and vessel space utilization to maximize efficiency and reduce costs
• Monitor shipment statuses, prepare and submit regular KPI reports, and provide actionable insights
• Identify opportunities to enhance logistics processes, reduce lead times, and optimize overall supply chain performance

Requirements:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field; advanced degree preferred.
• 8+ years of progressive experience in logistics or supply chain management, preferably with exposure to in-house logistics teams or freight forwarding companies
• Deep understanding of international logistics, particularly in the China and SEA to USA trade lanes
• Experienced in monitoring large volume transportation of goods
• Strong analytical skills with proven ability to interpret data, generate insights, and support data-driven decision-making
• Demonstrated experience in managing freight forwarders and carriers, including contract negotiation and performance evaluation
• Fluency in both English and Mandarin
• Excellent communication, interpersonal, and cross-functional collaboration skills
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment

Profile we are seeking:

• Experience working with US Customs regulations and documentation requirements
• Knowledge of Incoterms, international trade compliance, and documentation procedures
• Background in manufacturing, e-commerce, or consumer goods industries

If you are a strategic thinker with a passion for logistics optimization and thrive in a global supply chain environment, we want to hear from you. We regret to inform that only suitable applicants will be invited to interview.

Senior Procurement Officer – Ocean Freight

We are seeking an experienced and results-driven Senior Procurement Officer with deep expertise in ocean freight operations to join the procurement team of a global retailer. This role is critical to ensuring reliable and cost-effective carrier capacity across our global network.

The ideal candidate will be responsible for managing carrier relationships, leading ocean freight tenders, forecasting volume requirements, and driving performance improvements across multiple service providers including direct carriers, NVOCCs, 3PLs, and 4PLs. This individual must have a proven track record in high-volume procurement environments and possess a data-driven mindset to support strategic sourcing decisions.

This position plays a key role in securing carrier space and optimizing procurement strategies to meet business needs while maintaining service excellence.

Responsibilities: 

• Lead the annual ocean freight tender process, including RFP development, carrier evaluation, negotiations, and contract finalization.
• Develop and maintain strong relationships with ocean carriers, NVOCCs, 3PLs/4PLs, and other logistics partners.
• Forecast and manage container volume commitments across trade lanes to ensure optimal carrier capacity utilization.
• Monitor and analyze carrier performance (on-time delivery, transit times, equipment availability, claims handling, etc.) and drive continuous improvement.
• Collaborate closely with internal stakeholders (operations, planning, finance) to align procurement strategy with business demand.
• Use data analytics to evaluate cost structures, identify savings opportunities, and optimize carrier mix.
• Ensure compliance with contractual SLAs and drive resolution of service-related issues.
• Stay updated on market dynamics, freight rate trends, regulatory changes, and industry best practices.

Requirements: 

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field; advanced degree preferred.
• Minimum of 8 years of relevant experience in procurement or logistics within the ocean freight industry, preferably with exposure to global supply chains.
• Proven experience working in large-volume procurement environments, ideally from a sizeable corporation or logistics provider (3PL/4PL).
• Strong understanding of ocean freight operations, including FCL/LCL, transshipment, drayage, and customs coordination.
• In-depth knowledge of commercial tender processes, including bid analysis, carrier scoring, and negotiation tactics.
• Demonstrated ability to work with data sets, perform forecasting, and use analytics to drive procurement decisions.
• Excellent communication and interpersonal skills with the ability to negotiate and influence at all levels.
• Experienced in managing multi-carrier contracts and performance metrics.

Profile we are seeking: 

• Strategic thinker with a hands-on approach to problem-solving.
• Highly analytical with attention to detail and accuracy.
• Self-motivated, proactive, and able to work independently in a fast-paced environment.
• Strong organizational and time management skills with the ability to meet deadlines.
• Cross-functional team player with excellent stakeholder engagement capabilities.

Suitable applicants should apply now for further details. We regret to inform that only suitable applicants will be invited to interview.

Senior Manager, Quality (General Merchandise)

Location: Hong Kong | Region: APAC | Function: Sourcing Office
Package: HKD 65,000 – 80,000 per month

We are seeking a highly experienced and strategic Senior Manager, Quality (General Merchandise) to lead quality assurance initiatives across our sourcing operations in the Asia-Pacific region. Reporting into the Global Head of Quality, this leadership role is instrumental in driving end-to-end quality strategies for General Merchandise categories including apparel, footwear, jewellery, accessories, electronics, furniture, and other hardgoods. As a key member of the regional sourcing leadership team, you will be responsible for ensuring that all products meet the highest standards of quality, safety, and compliance. This position plays a vital role in safeguarding brand reputation by leading quality execution across supplier networks and ensuring alignment with global quality frameworks.

Key Responsibilities: Develop and implement a comprehensive regional quality strategy aligned with global objectives, ensuring consistency across all product lines and geographies. Lead and mentor a high-performing team of quality professionals, fostering a culture of excellence, accountability, and continuous improvement. Partner closely with global quality teams, sourcing, supply chain, compliance, and vendor management functions to drive quality performance and resolve complex issues. Evaluate and monitor supplier and factory performance through audits, risk assessments, and rating systems to ensure compliance with internal and external quality standards. Proactively identify, assess, and mitigate quality risks; manage urgent quality or safety incidents, including product recalls and corrective actions. Design and deploy robust quality assurance processes, leveraging technology and data analytics to enhance efficiency, reduce defects, and improve product safety. Participate in the development and implementation of global quality standards and ensure effective adoption within the APAC region. Establish and track KPIs related to quality performance, root cause analysis, and corrective action effectiveness; report findings and recommendations to senior leadership. Champion quality improvement programs such as Lean, Six Sigma, and other methodologies to drive operational excellence and customer satisfaction. Serve as the primary contact for internal and external stakeholders on quality-related matters, building strong relationships across the business and supplier ecosystem.

Key Competencies: Strategic thinking with the ability to translate global quality vision into actionable regional plans. Strong leadership and team development capabilities. Deep knowledge of quality management systems (e.g., ISO 9001, AQL standards). Experience in managing cross-functional and multicultural teams. Demonstrated success in supplier quality management and factory audit processes. Analytical mindset with proven ability to interpret data and drive fact-based decision-making. Excellent communication, negotiation, and stakeholder engagement skills. Familiarity with international regulatory and compliance requirements. Proficiency in using quality tools and statistical analysis methods.

Travel Requirements: This role requires frequent regional and international travel (approximately 30-50%) to visit suppliers, factories, and regional offices across the APAC region, often involving extended stays.

Qualifications: Bachelor’s degree in Engineering, Business, Supply Chain, or a related field; advanced degree preferred. Minimum of 12+ years of progressive experience in quality management within sourcing, manufacturing, or retail environments. Prior leadership experience managing multi-category quality assurance teams. Certification in quality methodologies (e.g., Six Sigma, Lean, ASQ) is preferred. Fluency in English required; additional Asian languages a plus.

This is a unique opportunity to shape the future of quality across one of Europe’s largest retail organizations with a significant sourcing footprint in Asia. The successful candidate will combine strategic vision with hands-on execution to ensure world-class quality standards are consistently met and exceeded.

Senior Customer Service Officer – B2B focused / MNC

Summary:

• Our client is an international enterprise headquartered in HK, with strong partnership with world’s top-tier luxury brands and supplying the airlines and travel industries.
• In this dynamic position, you will collaborate closely with sales and product development team, provide professional client serving experience for those premium airline accounts.
• Diversified, young and dynamic workplace, with flexibility working hours policy
• 13 months guaranteed plus bonus; 15AL to start; life and medical coverage
• Work location: Hong Hum

Main Responsibilities:

• Deliver exceptional corporate customer service by following established processes to ensure a high level of Customer Excellence for our international clientele.
• Collaborate closely with the Sales Team, coordinating projects with the Procurement and Product Development departments to ensure seamless execution.
• Strive for continuous improvement in customer satisfaction by responding promptly and professionally to inquiries, and preparing tender submissions, samples, presentations, calculations, and quotations.
• Develop and manage project plans proactively, providing regular updates to the Sales Team and the Customer Service Manager.
• Process sales orders, monitor new orders, and track forecasts and deliveries to ensure project completion.
• Follow up on customer payments to ensure timely processing.
• Address customer complaints effectively, working to resolve issues within expected timeframes while maintaining a high level of satisfaction.

Requirement:

• Bachelor’s degree holder, preferably in Business Administration, Supply Chain or related disciplines
• 3-6 years’ work experience in account management, sales support or merchandising for international trading organizations
• Confident, out-going personality with a strong team-player spirit and excellent interpersonal skills
• Comfortable to work in a fast-paced work environment, well-structured and organized, effective time management skills
• Willing to learn with a strong sense of responsibility
• Detail-oriented, a solution-driven thinker with good interpersonal communication skills 
• Excellent command of written and spoken English, fluency in Cantonese and Mandarin is a MUST
• Proficiency in MS Office including Word, Excel, Chinese Word Processing and PowerPoint