Our client is a global fashion company, to cope with their business needs, they are looking for seasoned IT Manager who has hands on experience in Microsoft Dynamics to lead their internal IT team. You will be reporting directly to the CFO (an expat based overseas) and leading a team of 7 staff to drive their internal system spin-off projects from mother company. You will be overlooking overseas offices such as UK, Germany, France and Sweden, etc.

The Job:

• Lead the successful implementation of Microsoft Dynamics systems, including modules such as Finance and Operations, Warehouse Management, Supply Chain Management, Retail, and Customer Relationship Management (CRM)
• Plan, execute, and monitor in-house application projects, ensuring they are delivered on time, within budget, and according to quality standards.
• Collaborate with key stakeholders, including business users, department heads, and senior management, to understand their needs, gather requirements, and align application strategies with business objectives.
• Oversee the operations of application support and infrastructure, to manage all-round internal IT infrastructure operations
• Manage the global internal infrastructure operation, such as server, cloud, system, networking, security, etc.
• Manage relationships with external vendors and service providers, including software vendors, consultants, and support services. Evaluate vendor performance, negotiate contracts, and ensure service level agreements are met.
• Provide leadership, guidance, and mentoring to the application development and support team.

The Person:

• Bachelor's degree in IT related discipline
• Minimum 10 years of related working experience in which 5 years as managerial role
• Hands-on experience in implementing and supporting Microsoft Dynamics systems, including Finance and Operations, Supply Chain Management, Retail, and CRM modules.
• Strong knowledge of Microsoft Dynamics customization, configuration, and integration capabilities.
• Excellent problem-solving, communication and interpersonal skills
• Strong leadership and team management abilities
• Relevant Microsoft Dynamics certifications are highly desirable
• Good command of verbal & written English and Chinese (Mandarin & Cantonese)
• Willing to station in Dongguan, Mainland China
  
  

Interested parties, please click "Apply" to complete the application process. You can also reach Tiffany Tin at 3915 0266 for confidential discussion.

Our Client is a leading global forex trading company. They are now looking for CRM Executive in their Hong Kong office. The CRM Executive will work as part of a CRM team within the Global Central Marketing Team. He/She will be responsible for building customer activation, engagement and retention through CRM automation and triggered lifecycle marketing for Global Chinese Language Business.

Job Description

• Day-to-day execution and build, deploy automated behaviour-based workflow automations for in-app, web and mobile push messages and triggered email campaigns through CRM system in English & Chinese
• Launch new CRM campaigns, working with BI, Data Science, Creative and other stakeholders on campaign requirements
• Update CRM email calendar, ensuring communications are matched with KPIs 
• Execution of AB and multivariate testing
• Manage the CRM briefing, creative, segmentation, scheduling, and delivery of all BAU email and push notifications
• Reporting on CRM and campaign performance using data led analytics

Job Requirement

• Bachelor degree holder
• 2-5 years of experience in technical CRM role
• Familiar with CRM system (Braze) is a plus 
• Knowledge / experience working in financial industry or forex trading companies is a huge plus 
• Technical skills to build email campaigns including understanding segments, triggers, and logic building
• Excellent command of both spoken and written English and Mandarin Chinese
• Candidate with more experience will be considered as Senior Executive / Specialist