Job title: Customer Success Manager (Data Center)
Job type: Permanent
Emp type: Full-time
Industry: Telecommunications
Salary type: Annual
Salary: negotiable
Job published: 2022-08-26
Job ID: 84717
Contact name: Larissa Zheng
Phone number: +85239150278
Contact email:

Job Description

Our client is an global technology company with footprint in 70 countries.

They are currently  looking for dedicated Customer Success Manager to develop strong customer relationships. This position is critical to enhance customer's journey and drive high satisfactions.


  • Supports assigned Accounts (mix of local and global accounts) on daily operation and respond to customers' questions and enquiries
  • Resolves customers' issues which require analysis, negotiation, escalation etc
  • Work independently on non-standard customer requirements
  • Identify trends with Customer in globally and methods to improve customer experience
  • Partner with sales team for onboarding new clients and service review
  • Provide customer feedback to management to deliver services improvement plan
  • Collaborate with global team for customer projects


  • Minimum 3 years experience in a client facing/ service delivery role
  • Strategic B2B accounts management experiences in MNC environment, tech industry will be an advantage but not a must
  • Telecommunication or Data Center experience is preferred
  • Excellent communication skills in English, Cantonese & Madarian
  • Good Team player and problem solving
  • Candidate with more experience will be considered for senior level