Job title: Assistant Customer Service Manager
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: negotiable
Job published: 2021-10-22
Job ID: 83331
Contact name: Connie Cheung
Phone number: 3915 0224
Contact email:

Job Description

Our Client is a leading eCommerce company. They are now looking for Assistant CS Manager to join their team.


Job Description

  • Lead the call center team, set objectives to the customer service and telemarketing staff, monitor their performance so as to improve the sales achievements
  • Give guidelines to customer service staffs for handling the standard and non-routine cases
  • Review on working procedures of the customer service and provide on-the-job training to the team to ensure KPI and sales achievement
  • Manage the development of e-commerce related program to enrich customer experience


Job Requirement

  • Diploma or above with 5+ years of customer service experience
  • Demonstrated managerial experience in leading call center team 
  • Fluent in Mandarin, Good command of written spoken English & Chinese