A sizable and reputable IT service provider is looking for seasoned IT Engineer who is keen to develop in Network or Security domain to join their expanding team.

Headcount 1) Network Engineer

The Job:

• Support daily network operation under SDWAN infrastructure and monitor operation centres in East Kowloon
• Perform defined routine job and analysis the network healthiness of customer private cloud.
• Provide 1st tier support and troubleshooting.
• Conduct incident analysis and recovery action plan execution.

The person:

• 3 years’ working experience in IT industry
• Prior working experience in Data Centre NOC, IT helpdesk or any other infrastructure related experience
• Experienced in administration, support and operation on network and IT security components including switches, firewalls and routers preferred
• Good command of English and Chinese (Mandarin & Cantonese)
• On Shift duty is required (*can coordinate with teammates for flexible working hours)
• Candidate who are currently working as NOC Engineer/ Data Centre Engineer and would like to further develop in network domain welcomed

Headcount 2) Security Engineer

The Job:

• Perform daily SIEM log analysis of customer’s private cloud.
• Follow up the security event after system detected anomalous traffic / activities.
• Assess and evaluate the impact of security incident.
• Regular review the IT security measure and configuration in security component under customer’s private cloud.
• Enhance the security detection and resolution configuration.
• Evaluate the impact of vulnerabilities alert, develop impact analysis and mitigation plan if possible.

The Person:

• 3 years’ working experience in IT industry
• Prior working experience in following preferred:
  • managing and providing IT security support and handling security administration activities for infrastructure platforms or information systems Experienced in administration, support and operation on network and IT security components including switches, firewalls and routers preferred
  • evaluating IT security vulnerabilities and handling IT security alerts, conducting impact assessment as well as devising and implementing mitigation measures
  • handling IT security incidents and conducting IT security drills
  • designing, deployment and administration on Anti-DDoS, IDPS, firewall and anti-malware products
• Good command of English and Chinese (Mandarin & Cantonese)
• On Shift duty is required (*can coordinate with teammates for flexible working hours)
• Candidate who are currently working as NOC Engineer/ Data Centre Engineer and would like to further develop in network domain welcomed

Interested parties, please click "Apply" to complete the application process. You can also reach Tiffany Tin at 3915 0266 for confidential discussion.

Job Description

• Manage product rates and quotations.
• Foster and maintain relationships with carriers/vendors and handle negotiation responsibilities.
• Conduct market studies and evaluate different service levels and gateways, providing monthly reports on cost analysis and spot rate success ratio of carriers/vendors.
• Analyze daily business operations, including user behavior, financial performance, and development quality, and generate corresponding business reports.
• Gather operational analysis requirements from various stakeholders, develop analysis models, and contribute to the formulation of IT system requirements for executing these models.

Job Requirements

• Bachelor in Computer Science, Information Systems, Mathematics, or any related disciplines
• Minimum 6 years of related business analytic experience, preferably from telecommunication or IT industry
• Strong analytical capabilities and learning ability, Passion to make a difference, self-motivated, result-oriented with good business acumen, analytical skills
• Strong communication skills for navigating through business requirements, ability to involve others in discussions of alternatives, and ask for suggestions
• Good command of both written and spoken English and Chinese 
• Candidate with less experience will be considered as Senior Business Analyst

Job Descripiton

• Collaborate with Team Head to develop PR and social media strategies aligned with business objectives.
• Drive effective PR and social media strategies across different sites and units.
• Coordinate with internal stakeholders, vendors, and other parties to ensure successful implementation of PR campaigns.
• Manage PR and social media budget, expenses, and media relationships.
• Oversee content creation, review campaign effectiveness, and analyze key marketing metrics.

Job Requirement

• Bachelor in Marketing, Business Administration or other related disciplines
• 7+ years of relevant marketing experience in IT or telecommunication industry, preferably with team leading expereince
• Hands-on expereience in managing social media platforms and contents
• Good command of both written and spoken English and Chinese 

Our client is a leading telecommunications company. They are now looking for Commercial Manager for Mobile Business. Candidates with less experience will be considered as Assistant Commercial Manager.

Job Description

• Take charge of overseeing and coordinating projects for the initiation and implementation of new business ventures
• Develop strategic plans and negotiate commercial terms with partners, while mobilizing internal resources for development and market readiness
• Drive commercial negotiations with partners in designated markets, encompassing procurement of resources and cost optimization
• Evaluate and track business performance, including profit and loss analysis, and provide guidance for strategic business planning
• Monitor customer behavior and lifetime value analysis across diverse operational markets, analyzing customer usage, segmentation, and value models to steer the team towards achieving objectives

Job Requirements

• Bachelor in Business Administration, Marketing or related disciplines
• Minimum 6 years of work in account management or partnership experience, from IT or telecommunication industry
• Self-motivated, result-oriented with good business acumen
• Good command of both written and spoken English and Chinese 

Our client is a mobile telecommunications service provider. They are looking for a PR & Social Media Assistant Manager to join their team.

Responsibilities:

• Plan the PR and social media strategies, such as Linkedin and WeChat to meet the marketing objectives
• Implement PR campaigns, and coordinate with internal and external stakeholders
• Budget and expenses management of PR & social media
• Maintain good relationship with other media and editors
• Manager social media accounts

Requirements:

• Bachelor's degree in Marketing, Business, Communication, Journalism or related discipline
• At least 7 years of experience in PR industry, preferably in Telecom, IT or PR agency
• Good command of English and Chinese
• Experience in creating social media content and project management
• Excellent communication skills and a good team leader

Our clients is one of the market leaders in telecommunication industry. They are now looking for seasoned channel marketer to join the team for the international mobile solutions.

Job Description

• Responsible for driving business growth of the mobile solutions across regional markets
• Define go-to-market strategies on distributor channels across regional by conducting in-depth market analysis on channel partners' business model
• Manage annual budget on channel development to ensure efficient resources allocation and to maximize business' return on investment (ROI)
• Plan and execute necessary marketing campaigns in the relevant markets

Job Requirement

• Bachelor in Business Administration, Marketing or related disciplines
• 6+ years of related channel marketing experience from telecommunications or mobile industry
• Proven experience in distributor marketing or lead generation is highly preferred
• Good command of both written and spoken English and Chinese

Our client, a large global MNC is currently looking for an experienced Genesys Support Engineer to join their  team in Hong Kong.

Responsibility:

Your role will involve providing high-level technical support and assisting in the development of solutions/fixes and support to the networks, infrastructure, products and services supplied at vendor Genesys PureCloud platform and those operated by the company

• Undertake Genesys PureCloud Support duties covering Incident Management, Service Provisioning & Activation, Proof of Concept Testing, Change Management and Service Improvement & Reporting etc.
• Subject Matter Expert on Genesys PureCloud
• Acts effectively an interface with Genesys PureCloud OEM who provides services supporting the offerings to the markets.
• Provide expert support to assist L1 Helpdesk staff in initial problem diagnosis and Familiarization with L2 support.  
• Coordinate change management activities across all partners and communicate change windows and maintenance periods to affected users.
• Engage and collaborate with various internal teams including tier 3 support, IP planning, IP engineering team and Service Desks.
• Work closely with resolver groups to take incidents to closure.
• Provide support for upgrades, releases, Software & Hardware.
• Review PureCloud Services Subscriptions on a period basis.
• Provide emergency support outside office window as required.  
• Continual improvements of the Processes and Capability.

Requirement:

• Diploma / Degree in Computer Science, Network Engineering, Information Technology, or related disciplines. Genesys/CISCO/Juniper Certifications
• At least 2 years of experience in Supporting Genesys PureCloud (must have) , Cloud infrastructure or related enterprise environment.
• Experience with Cloud related solutions like Genesys PureCloud, AWS, MS Azure, or Google Cloud.
• Cloud Certifications of Genesys Cloud Associate Certificate (GCA) and Genesys Cloud Professional Certificate (GCP) are preferrable. Other Cloud-related Certifications AWS Cloud Practitioner or Solution Architect or Microsoft Azure Solution Architect etc, will also be considered.
• Sound Knowledge in VOIP technologies – SIP/SDP/RTP protocols, Voice Quality Metrics and Skills in Voice tools – Wireshark, Cisco Jabber phone etc.
• Technical Skills Needed:
• Contact Center

Genesys PureCloud

Genesys Framework

IVR

Email

Agent Queue

Call Center Architecture

Agent Queue

Email

IVR

Supplementary services including CLI, Call Forward…etc.

IP/TDM Network Devices/Equipment (Good To have)
VOIP Protocols: (Good To have)
TDM Voice: (Good To have)

Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285  for confidential discussion.

Responsibilities:

• Provide Tier3 support to the NOC (Network Operations Centre) Duty engineers on day-to-day Incident & problem Management on Managed Security Product & Services

• Evaluate technical skill of the team and provide appropriate training & upskill the team on Network Security, Firewall skills, With special focus on Palo Alto Prisma
• To support and provide solution to complex faults
• Handle and manage escalation from internal Stakeholders and provide solution on complex fault/major network outage
• Engage and collaborate with various internal teams including IP support, IP planning, IP engineering team and Service Desks.
• Engage & Collaborate/Manage vendors to arrange/progress of TAC cases, maintain the network health and detect, investigate and remediate/mitigate Network Vulnerabilities.
• Maintain up-to-date knowledge on the evolving network and products, suggest and develop monitoring policy to maintain the network healthy
• Actively participate in complex, specialized technical investigations to determine performance parameters, system and design standards for companies networks, infrastructure, products, and services.
• Apply a pragmatic approach to diagnose and restore high-level issues with networks, infrastructure, products, and services, whilst prioritizing customer needs effectively.
• Participate in a program and collaborate with peers to achieve the successful integration of new products, services, and processes to the group.
• Leverage sound technical knowledge on IP Networks and Network Security/Firewalls to assist with the development of training, updates and briefings to staff, applying strong communication skills to simplify technical terms and ensure understanding of processes and procedures.

Essential

• Bachelor in any : Computer science, Network Engineering, Information Technology
  
  
• Possess hands-on design, implementation, and operation experience in Palo Alto Prisma, Checkpoint, Cisco, Bluecoat, Zscalar Firewall
  
  
• In depth knowledge in the following areas:
  
  
  • Security: Firewall, SaaS Security, Security Edge from Palo Alto Network
  • Routing protocols (OSPF, ISIS, BGP, MPBGP, LDP, Segment routing), Multicast and RTP
  • Equipment/OS Platform (Cisco: IOS, IOS-XE, IOS-XR, Juniper: Junos, Arista: EOS)
  • WAN Optimization/SD-WAN: Riverbed, Velocloud, Merkai, Viptela - Beneficial
  • Network Management: SNMP, Telemetry
  • Tools and Applications: Netscout/Arbor, Splunk, Kentik, Iperf and Wireshark

 Good to have

• Experience and exposure to Software Defined Networking and NFV
• Good knowledge on server scripting language: Perl, Python, Java
• CCIE Security / JNCIE-SEC certifications

Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285  for confidential discussion.

Our client, a large global MNC is currently looking for an experienced Network specialist to join their Service Operations team in Hong Kong.

Role description

· Undertake Tier 3 assurance duties to support Agile NOC with quality service for VoIP platforms including Session Border Controllers, Juniper IP switches, Firewalls and Voice Gateways according to performance KPI.

· Perform in-depth analysis with the use of sophisticated voice & IP tools to trouble-shoot and resolve customer/network incidents/issues and complex faults on voice networks, platforms and SIP protocol.

· Work closely with Agile NOC and Voice Planning & Engineering teams to support on Voice projects, new initiatives, customizations, patch verification, feasibility studies, UAT and POC … etc.

· Perform focused O2A provisioning & activation and T2R assurance support with data configuration in IP devices (SBC/SWe/PSX, Juniper etc) for Enterprise & OTT services (GVOIP, SIP Connect, DID, ITF, Microsoft 365, Genesys Call Centre product, AWS …etc.).

·Carry out O & M activities including network surveillance & assurance on Global VOIP Platforms to maintain good resilience and high availability.

· Perform Billing assurance and troubleshooting to ensure billing data integrity and accuracy as well as resolve billing disputes.

· Enhance skills and capabilities by seeking and undertaking on-going training together with self-study to keep up to date with developments in IP, Voice and new innovative technologies.

· Perform technical support including working at flexible hours on ad-hoc Planned Work (PN) on migrations, platform upgrades, SW Releases, customer number porting and customer joint testing for Enterprise customers.

· Review processes & incidents and suggest improvements and enhancements.

· Provide expertise consultation supports to various internal teams.

· Provide emergency call out support at outside office hours as required.

· Compile & generate Service Performance and Usage reports

Requirements

· Diploma / Degree in Computer Science, Network Engineering, Information Technology, or related disciplines.

· At least 5 years of experience in supporting VoIP infrastructure, Enterprise/OTT Services or related enterprise environment.

· Experience with Cloud related solutions like Genesys Purecloud, AWS, MS etc.

· Certifications of Ribbon/Perimeter SBC, Cisco Routers, Juniper switches are preferrable.

· Sound Knowledge in TDM and VOIP technologies – SS7, ISUP, SIP/SDP/RTP protocols, Voice Quality Metrics and Skills in Voice tools – Wireshark, Cisco Jabber phone etc.

· Strong analytical and problem-solving skills.

· Responsive and strong ownership, especially in handling customer incidents/issues.

· Good negotiation skills and Vendor/Supplier management.

· Good knowledge on assurance and provisioning processes.

Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285  for confidential discussion.