About the Company:

Our client is a leading alternative asset management firm, specializing in private equity, public equities, real estate & infrastructure, and venture capital.

About the Role:

As a Receptionist cum Assistant, you will play a crucial role in ensuring the smooth functioning of day-to-day office operations. You will serve as the primary point of contact for guests and visitors, demonstrating exceptional hospitality and professionalism. Additionally, you will provide administrative support to the team, assisting with various tasks to uphold efficiency and productivity within the office environment.

Key Responsibilities:

• Welcome all guests and visitors with promptness, warmth, and professionalism.
• Manage the reception area, ensuring it is tidy and presentable at all times.
• Assist in the setup and maintenance of meeting rooms, including arranging equipment and refreshments.
• Screen and redirect incoming calls, taking messages when necessary.
• Manage office meeting room bookings efficiently.
• Provide support for social and recreational activities within the office.
• Assist in organizing both internal and external company events.
• Arrange transportation for guests as required, maintaining a high standard of service.
• Coordinate procurement of office supplies, including stationery, pantry items, name cards, and first-aid supplies.
• Handle incoming and outgoing mail, as well as courier services and internal dispatch.
• Maintain an organized filing system to ensure easy access to important documents.
• Perform additional administrative duties or ad hoc task as assigned by the management team.

Requirements:

• Minimum of 2 to 3 years of relevant experience in a fast-paced office environment.
• Excellent verbal and written communication skills.
• Strong multitasking abilities with a keen eye for detail.
• Exceptional interpersonal skills with the ability to interact effectively with individuals at all levels of the organization.

Interested candidates please click apply or email your resume to jeremy.millip@linksinternational.com. Please note that only shortlisted candidates will be notified.
Links HR Malaysia Sdn Bhd • Business No.: 201701021602  

Regional Retail Director – High-end Fashion Brand

• HK & MO market
• Strategic retail forecast & planning
• Store management & opening

Client’s Background

Our client is a renowned fashion brand that captivates the hearts of discerning consumers with its exceptional style and unparalleled quality. To cater the expanding business in regions, they are looking for a Regional Retail Director with strong emphasis on meticulous attention to details and a keen sense of fashion to deliver sales & operation optimization in order to secure the unshakeable place in the industry.

Job Description

• Respectively develop short-term, medium-term, and long-term goals for retail business in various regions.
• Efficiently plan organizational capabilities and team structure to achieve the set goals.
• Monitor market trends and carry out timely adjustments to channel layout and customer retention strategies.
• Deploy and promote retail operations-related systems, operation manuals, workflows, and employee training.
• Standardize and institutionalize operational management practices to ensure compliance within the retail team and manpower optimization.
• Strategic planning and execution in regional product procurement and operations to achieve channel profits maximization and product loss minimization.
• Ensure retail sales and profits meet targeted objectives.
• Manage operational and manpower indicators with efficiency to achieve annual KPI.
• Understand the needs of the target customer base and tailor-made appropriate service standards and CRM follow-up strategies.

Requirement

• Bachelor Degree’s Holder or higher (consideration may be given to outstanding candidates with an associate degree).
• Strong knowledge in retail fashion industry with a comprehensive and precise understanding of mid to high-end customers’ needs.
• Solid foundation in retail management with at least 6 years of experience in management level, skilled at meticulous planning and operations.
• Experience working with high fashion, premium fashion brands or reputable streetwear is a MUST.
• Possess a fashionable and presentable personal image, along with high sensitivity in fashion and market trends aligned with the brand.
• Effective communication and interpersonal skills with detail-oriented and proactive mind.

Interested parties, please click "Apply" to complete the application process. You can also reach Karin Ng at 3915 0224 or karin.ng@linksinternational.com for confidential discussion.

Our reputable client is hiring a Key Account Manager for their SEA Travel Retail business. The manager we are hiring is helping to manage selected key accounts in HK Airport and South East Asia DF markets. Through proper key account management, the role is expected to achieve sales target and promotion objective, maintain customer relationship and develop new business.

• Second to none luxury FMCG MNC
• Key account management
• Luxury/ Beauty/ FMCG/ Spirits experience

Job Description

• Regularly meeting with the team and conduct reports on market analysis.
• Draft business plan and present to key accounts annually; keep track of the development afterwards.
• Relationship building with existing or potential accounts.
• Ensure alignment between sales forecast, inventory and effective orders.
• Regular site or market visits is required to monitor sales development and gather insight for future plannings.
• Management and evaluation of retail strategy and brand consultants.
• Review of A&P budget to guarantee efficiency maximization.

Requirements

• Bachelor Degree Holder, preferably in Business
• Minimum of 5 years working experience in travel retail with key account management
• Evidence of success in negotiations or management with key international customers.
• Strong presentation/communication and negotiation skills are essential
• Strong ability to plan and adapt to changing environment
• Self-starter with ambition to bring new ideas and enable new growth opportunities
• Ambition to learn and grow together with the team
• Proficiency in Excel and PPT
• Master excellent language skills in both written and spoken English is necessary
• Overseas market visit are required

Interested parties, please click "Apply" to complete the application process. You can also reach Karin Ng at 3915 0224 or karin.ng@linksinternational.com for confidential discussion.

Our client, a large global MNC is currently looking for an experienced Genesys Support Engineer to join their  team in Hong Kong.

Responsibility:

Your role will involve providing high-level technical support and assisting in the development of solutions/fixes and support to the networks, infrastructure, products and services supplied at vendor Genesys PureCloud platform and those operated by the company

• Undertake Genesys PureCloud Support duties covering Incident Management, Service Provisioning & Activation, Proof of Concept Testing, Change Management and Service Improvement & Reporting etc.
• Subject Matter Expert on Genesys PureCloud
• Acts effectively an interface with Genesys PureCloud OEM who provides services supporting the offerings to the markets.
• Provide expert support to assist L1 Helpdesk staff in initial problem diagnosis and Familiarization with L2 support.  
• Coordinate change management activities across all partners and communicate change windows and maintenance periods to affected users.
• Engage and collaborate with various internal teams including tier 3 support, IP planning, IP engineering team and Service Desks.
• Work closely with resolver groups to take incidents to closure.
• Provide support for upgrades, releases, Software & Hardware.
• Review PureCloud Services Subscriptions on a period basis.
• Provide emergency support outside office window as required.  
• Continual improvements of the Processes and Capability.

Requirement:

• Diploma / Degree in Computer Science, Network Engineering, Information Technology, or related disciplines. Genesys/CISCO/Juniper Certifications
• At least 2 years of experience in Supporting Genesys PureCloud (must have) , Cloud infrastructure or related enterprise environment.
• Experience with Cloud related solutions like Genesys PureCloud, AWS, MS Azure, or Google Cloud.
• Cloud Certifications of Genesys Cloud Associate Certificate (GCA) and Genesys Cloud Professional Certificate (GCP) are preferrable. Other Cloud-related Certifications AWS Cloud Practitioner or Solution Architect or Microsoft Azure Solution Architect etc, will also be considered.
• Sound Knowledge in VOIP technologies – SIP/SDP/RTP protocols, Voice Quality Metrics and Skills in Voice tools – Wireshark, Cisco Jabber phone etc.
• Technical Skills Needed:
• Contact Center

Genesys PureCloud

Genesys Framework

IVR

Email

Agent Queue

Call Center Architecture

Agent Queue

Email

IVR

Supplementary services including CLI, Call Forward…etc.

IP/TDM Network Devices/Equipment (Good To have)
VOIP Protocols: (Good To have)
TDM Voice: (Good To have)

Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285  for confidential discussion.

Responsibilities:

• Provide Tier3 support to the NOC (Network Operations Centre) Duty engineers on day-to-day Incident & problem Management on Managed Security Product & Services

• Evaluate technical skill of the team and provide appropriate training & upskill the team on Network Security, Firewall skills, With special focus on Palo Alto Prisma
• To support and provide solution to complex faults
• Handle and manage escalation from internal Stakeholders and provide solution on complex fault/major network outage
• Engage and collaborate with various internal teams including IP support, IP planning, IP engineering team and Service Desks.
• Engage & Collaborate/Manage vendors to arrange/progress of TAC cases, maintain the network health and detect, investigate and remediate/mitigate Network Vulnerabilities.
• Maintain up-to-date knowledge on the evolving network and products, suggest and develop monitoring policy to maintain the network healthy
• Actively participate in complex, specialized technical investigations to determine performance parameters, system and design standards for companies networks, infrastructure, products, and services.
• Apply a pragmatic approach to diagnose and restore high-level issues with networks, infrastructure, products, and services, whilst prioritizing customer needs effectively.
• Participate in a program and collaborate with peers to achieve the successful integration of new products, services, and processes to the group.
• Leverage sound technical knowledge on IP Networks and Network Security/Firewalls to assist with the development of training, updates and briefings to staff, applying strong communication skills to simplify technical terms and ensure understanding of processes and procedures.

Essential

• Bachelor in any : Computer science, Network Engineering, Information Technology
  
  
• Possess hands-on design, implementation, and operation experience in Palo Alto Prisma, Checkpoint, Cisco, Bluecoat, Zscalar Firewall
  
  
• In depth knowledge in the following areas:
  
  
  • Security: Firewall, SaaS Security, Security Edge from Palo Alto Network
  • Routing protocols (OSPF, ISIS, BGP, MPBGP, LDP, Segment routing), Multicast and RTP
  • Equipment/OS Platform (Cisco: IOS, IOS-XE, IOS-XR, Juniper: Junos, Arista: EOS)
  • WAN Optimization/SD-WAN: Riverbed, Velocloud, Merkai, Viptela - Beneficial
  • Network Management: SNMP, Telemetry
  • Tools and Applications: Netscout/Arbor, Splunk, Kentik, Iperf and Wireshark

 Good to have

• Experience and exposure to Software Defined Networking and NFV
• Good knowledge on server scripting language: Perl, Python, Java
• CCIE Security / JNCIE-SEC certifications

Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285  for confidential discussion.

Our client, a large global MNC is currently looking for an experienced Network specialist to join their Service Operations team in Hong Kong.

Role description

· Undertake Tier 3 assurance duties to support Agile NOC with quality service for VoIP platforms including Session Border Controllers, Juniper IP switches, Firewalls and Voice Gateways according to performance KPI.

· Perform in-depth analysis with the use of sophisticated voice & IP tools to trouble-shoot and resolve customer/network incidents/issues and complex faults on voice networks, platforms and SIP protocol.

· Work closely with Agile NOC and Voice Planning & Engineering teams to support on Voice projects, new initiatives, customizations, patch verification, feasibility studies, UAT and POC … etc.

· Perform focused O2A provisioning & activation and T2R assurance support with data configuration in IP devices (SBC/SWe/PSX, Juniper etc) for Enterprise & OTT services (GVOIP, SIP Connect, DID, ITF, Microsoft 365, Genesys Call Centre product, AWS …etc.).

·Carry out O & M activities including network surveillance & assurance on Global VOIP Platforms to maintain good resilience and high availability.

· Perform Billing assurance and troubleshooting to ensure billing data integrity and accuracy as well as resolve billing disputes.

· Enhance skills and capabilities by seeking and undertaking on-going training together with self-study to keep up to date with developments in IP, Voice and new innovative technologies.

· Perform technical support including working at flexible hours on ad-hoc Planned Work (PN) on migrations, platform upgrades, SW Releases, customer number porting and customer joint testing for Enterprise customers.

· Review processes & incidents and suggest improvements and enhancements.

· Provide expertise consultation supports to various internal teams.

· Provide emergency call out support at outside office hours as required.

· Compile & generate Service Performance and Usage reports

Requirements

· Diploma / Degree in Computer Science, Network Engineering, Information Technology, or related disciplines.

· At least 5 years of experience in supporting VoIP infrastructure, Enterprise/OTT Services or related enterprise environment.

· Experience with Cloud related solutions like Genesys Purecloud, AWS, MS etc.

· Certifications of Ribbon/Perimeter SBC, Cisco Routers, Juniper switches are preferrable.

· Sound Knowledge in TDM and VOIP technologies – SS7, ISUP, SIP/SDP/RTP protocols, Voice Quality Metrics and Skills in Voice tools – Wireshark, Cisco Jabber phone etc.

· Strong analytical and problem-solving skills.

· Responsive and strong ownership, especially in handling customer incidents/issues.

· Good negotiation skills and Vendor/Supplier management.

· Good knowledge on assurance and provisioning processes.

Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285  for confidential discussion.

Responsibilities: 

• Manage the full spectrum of financial accounting and other financial reporting
• Responsible for budgeting and forecasting processes that are performed in a timely manner
• Responsible for ensuring that monthly, half-year, and annual reports and other financial reporting are delivered in line with deadlines
• Oversee the analysis of organizational revenues, liabilities, assets, and other financial indicators to forecast short and medium-term performance
• Handle cash management and other related activities
• Assist in other duties like HR & Admin

Requirements:

• University graduate with HKICPA/ ACCA/ CPAA or equivalent professional qualifications
• Minimum 8 years of accounting experience in a trading company 
• Proficiency in English and Mandarin
• Good knowledge of PRC accounting standards, PRC GAAP, taxation policies, HKFRS and other related regulations
• Experience in implementing and enhancing computer systems and accounting controls/ procedures
• Excellent leadership, team management and communication skills, strong interpersonal and influential abilities
• A willingness to accept challenges and work under high pressure and tight deadlines
• An open-minded attitude, be proactive, detail-oriented and analytical

Position Summary

Our client is a reputable wholesale supplier of oil, gas and petrochemicals, looking to hire Administrative Assistant. The incumbent is responsible to manage administrative duties such as travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. they are facing using the products and services. Interested candidates please click below to apply!

Responsibilities

• Responsible to develop, implement and manage the organization compliance and risk-assessment program.
• Liaise with external risk assessment and compliance professionals and federal and provincial regulators.
• Assess and communicate new laws and regulations to management and employees across the company.
• Responsible to organize and schedule appointments and travel arrangements.
• Plan meetings and take detailed minutes.
• Responsible to respond and distribute emails, correspondence memos, letters, faxes and forms.
• Prepare scheduled reports and develop and maintain filing system.
• Update and maintain office policies and procedures.
• Oversee the ordering of office supplies and research new deals and suppliers, and maintain contact list.
• Submit and reconcile expense reports and provide general support to visitors.
• Function as the point of contact for the internal and external clients.

Requirements

• Minimally a Degree in any relevant field.
• Minimally 2 years’ experience as Secretary or Executive Assistant or relevant field.
• Proficient with MS Office.

Interested candidates please click apply or email your resume to jeyalakshmi.sethu@linksinternational.com. Please note that only shortlisted candidates will be notified.

EA Registration No: R22110598 (Sethu Somasundaram Jeyalakshmi)
Links HR Singapore Pte Ltd | EA License No: 09C5322