Responsibilities:

• Professionally handle APAC corporate clients’ inquiries via phone, email, and live chat, providing effective solutions to members and clients.
• Deliver exceptional customer service to members and key stakeholders, ensuring a positive experience.
• Manage all aspects of membership-related administrative tasks, maintaining accurate records and smooth operations.
• Prepare monthly billing statements and reports promptly and efficiently.
• Support the team by executing ad-hoc tasks as assigned.

Qualifications:

• Diploma or higher in Business Administration or a related field.
• Preferably 3 years of experience in account management/sales support within the banking/finance industry.
• Strong communication and problem-solving skills, with a proactive and detail-oriented mindset.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N2 is preferred) or Korean (TOPIK Level 5 is preferred)
• Proficient in other Asian languages is an advantage
• Well versed in MS Office and hands on experience in using systems

About the Company
Our client is a global leader in customer benefits and loyalty solutions, operating well-known programs such as airport experience memberships and marketing outsourcing services. They deliver innovative solutions to enhance customer experience and drive loyalty for global partners. Their expertise spans travel experiences, insurance and assistance, as well as customer engagement and rewards programs. The office is based in Hong Kong.

About the Role
The Client Operations Executive will play a vital role in supporting B2B account operations and ensuring seamless service delivery to clients. This position involves handling client enquiries, maintaining accurate documentation, and coordinating with internal teams to resolve issues efficiently. The ideal candidate will be detail-oriented, proactive, and fluent in Japanese or Korean, with strong communication and organizational skills.

Key Responsibilities

• Support the setup and administration of B2B accounts to ensure efficient and accurate operations
• Handle client enquiries, service requests, and complaints in a professional and timely manner
• Assist in case investigations and issue resolution with internal stakeholders
• Manage invoicing, reporting, and documentation for clients
• Work closely with Operations Managers to maintain in-depth knowledge of client accounts and service processes
• Ensure compliance with company policies and operational best practices
• Participate in ad-hoc operational projects and continuous improvement initiatives

Requirements

• Bachelor’s degree in Business Administration or related discipline
• Minimum 3 years of experience in customer service, operations, or account servicing, preferably in banking, finance, or related industries
• Strong interpersonal, communication, and problem-solving skills
• Excellent command of written and spoken English and Chinese (Cantonese & Putonghua)
• Proficiency in Japanese (JLPT N2 or above) or Korean (TOPIK Level 5 or above) is required
• Proactive, detail-oriented, and organized with the ability to manage multiple tasks in a fast-paced environment
• Proficient in MS Office and experienced in using business systems

Primary Responsibilities

• Provide professional assistance to members and clients through phone calls, emails, and live chat, ensuring effective resolutions and excellent service delivery.
• Maintain outstanding customer service standards for members and key stakeholders.
• Manage administrative tasks related to membership operations with accuracy and efficiency.
• Generate monthly billing and comprehensive reports in a timely manner.
• Handle additional assignments and tasks as directed by the team or management.

Qualifications

• Diploma or higher in Business Administration or a related field; advanced degrees are welcome.
• Prior experience in customer service, especially within the travel industry, is advantageous.
• Possess exceptional communication skills coupled with a keen ability to solve problems.
• Detail-oriented, proactive, and able to juggle multiple priorities in a fast-paced setting.
• Fluent in written and spoken English, Cantonese, Mandarin, and Japanese (N1/N2 proficiency is highly preferred).

Our client is an international enterprise with a strong network and business worldwide, acting one of the largest premium travelling service provider. 

The right candidate will be working in a dynamic and hybrid MNC environment, entitled a range of excellent benefits such as 15-18AL, yearly discretionary bonus and others.

Role Responsibilities:

• Oversee day-to-day operational activities, ensuring exceptional service for B2B accounts across the client lifecycle.
• Collaborate with internal teams to onboard new programs, verify compliance, and conduct pre-launch testing.
• Provide expertise in operations during client meetings, advising on optimal program design and addressing queries.
• Troubleshoot and resolve account issues, ensuring smooth operation and adherence to SLAs.
• Maintain deep knowledge of operational, contractual, and financial aspects of accounts.
• Produce customized reports, manage complaints, and support management with detailed account updates.
• Develop and refine operational procedures while driving efficiency in processes.
• Execute ad hoc projects to support business needs.

Qualifications:

• Bachelor’s degree in Business Administration or related field.
• At least 5 years in operations or B2B client administration, with 2 years of managerial experience; project management background a plus.
• Background in account management or sales administration, preferably in the banking or finance industry.
• Strong organizational, customer service, and interpersonal skills with a proactive mindset.
• Proactive, detail-focused, and methodical, with the ability to maintain order in work processes.
• Excellent command of written and spoken English and Chinese; proficiency in Japanese or Korean is an advantage.

Interested candidate, please share your CV to gloria.ho@linksinternational.com .