About the Position

As a Customer Service Representative, you will serve as the approachable and supportive ambassador of our brand. Your role is to assist consumers across various communication platforms, respond to enquiries, address concerns, and foster positive, lasting relationships within our community.

Key Responsibilities

• Deliver courteous and professional support to customers via multiple channels, including phone, email, WhatsApp Business, Facebook Messenger, and WeChat
• Respond to customer questions, feedback, and complaints with empathy and assurance to ensure a satisfactory experience
• Provide accurate and easy‑to‑understand information about company products, offering practical advice and recommendations where appropriate
• Develop simple and relevant discussion topics or content to encourage conversation and interaction within online communities
• Capture basic consumer feedback and insights from daily interactions and relay them to the team to support marketing and engagement efforts
• Ensure customer information is accurately recorded and kept up to date in internal systems such as Salesforce
• Assist with day‑to‑day operational tasks, including order follow‑ups, basic reporting, data entry, and mailing activities
• Adhere to company policies, procedures, and regulatory requirements, working closely with internal teams and external partners to ensure efficient operations

Requirements

• Previous customer service experience, or a strong passion for supporting and assisting others
• Interest or foundational knowledge in nutrition, or health‑related topics is an advantage
• Confident in communicating with customers over the phone and through digital platforms, including managing enquiries or complaints calmly and professionally
• Enjoys engaging with people and being active in online community interactions
• Self‑motivated, positive, and capable of working both independently and collaboratively within a team
• Basic computer proficiency, including Microsoft Word, Excel, PowerPoint, and Chinese input methods
• Strong verbal and written communication skills in both English and Chinese (Cantonese and Mandarin)

Key Responsibilities

1. Channel Strategy Development

• Analyze EC shopper insights and behaviors for both local Taiwan‑label and foreign‑label products.
• Identify potential EC platforms, build demand generation plans, optimize product assortment, and develop annual business plans with effective investment.

• Set overall sales plans for e-commerce accounts to achieve sustainable growth.
• Align targets and action plans with internal and external teams for strong execution.
• Ensure strict adherence to pricing structure and promotion rules.

• Work closely with internal teams including:
  • Taiwan Marketing team
  • Taiwan Trade Sales team
  • DI IP team (Danone International – International Parcel team: cross-border supply, compliance, and global product support)
  • Operation team
  • Finance team
• Provide business insights, secure cross-functional support, and deliver business results.

• Complete other assignments from the team leader in a timely and efficient manner.

Required Competencies

• Solid EC Sales / Account Management experience from leading FMCG companies or major EC platforms.
• Strong capabilities in trade marketing, promotion planning and activity management.
• Excellent dealer/partner communication and partnership management skills.
• Strong analytical and business planning skills.
• Good understanding of consumer behavior and channel evolution.

Qualifications & Experience

• Bachelor’s degree or above.
• 5+ years of successful EC sales and business development experience in reputable companies.
• Strong independent decision‑making, organizational, planning, and problem-solving skills.
• Good market sense and sales acumen.
• FMCG and baby industry knowledge is highly preferred.
• Fluent in written and spoken English.
• Strong communication and presentation skills.
• Ability to work under pressure and meet tight deadlines.
• Logical thinking, innovative mindset, and strong learning agility.

Join a market-leading healthcare and nutrition company as a Medical Representative. If you have a background in nutrition or life sciences and are eager to build strong relationships with healthcare professionals while driving impactful outcomes, this role is for you. Enjoy a highly attractive commission scheme and excellent career growth opportunities. 

Key Responsibilities:

As a Medical Representative, you will play a crucial role in driving the success of our client's business. You will be responsible for promoting nutripharmaceutical products to assigned clients and KOLs, and maintaining professional relationships with various stakeholders. Your proactive attitude will be key in ensuring effective strategy execution. Furthermore, your commitment to customer satisfaction will contribute significantly to the company's reputation for excellent service.

• Responsible for sales activities and promotion of nutripharmacetiacl products to assigned clients and Key Opinion Leaders (KOLs)
• Drive sales growth by promoting a portfolio of nutripharmaceutical products to healthcare professionals and Key Opinion Leaders (KOLs).
• Achieve and exceed sales targets through strategic engagement and relationship building.
• Collaborate with hospitals, internal teams, and management to ensure seamless execution of strategies.

Key Requirements:

• Bachelor’s degree holder, preferably in Nutrition/ Biomedical/ Pharmacy/ Chemistry or relevant science disciplines
• Welcome fresh graduates; Experienced candidates will be considered for senior positions
• Proficiency in English and Cantonese
• Good presentation and interpersonal communication skills
• Proficient in MS office applications, i.e., Microsoft Word, Excel, PowerPoint, Outlook
• Ability to work independently as well as part of a team

What sets this company apart

• Market-leading product portfolio trusted by healthcare professionals.
• High commission scheme with strong earning potential.
• Supportive, innovative, and inclusive team culture.
• Clear career progression and professional development opportunities.

What's next:

If you're passionate about healthcare and eager to grow in a strategic, engagement-focused role, we’d love to hear from you.

Send your CV to tiffany.wong@linksinternational.com for a confidential chat and to learn more about the Hong Kong pharmaceutical market

Our client, a market-leading nutritional company, is seeking a passionate and driven Medical Representative to join their dynamic team. This role is ideal for candidates with a background in nutrition or life sciences who are eager to build meaningful relationships with healthcare professionals and contribute to impactful healthcare outcomes. 

Unlike traditional sales roles, this position emphasizes engagement with O&G accounts and other strategic KPIs, rather than purely chasing sales numbers. The incentive structure is highly stable, and the company offers a supportive environment with strong career development potential. 

Key Responsibilities:

As a Medical Representative, you will play a crucial role in driving the success of our client's business. You will be responsible for promoting pharmaceutical products to assigned clients and KOLs, and maintaining professional relationships with various stakeholders. Your proactive attitude will be key in ensuring effective strategy execution. Furthermore, your commitment to customer satisfaction will contribute significantly to the company's reputation for excellent service.

• Responsible for sales activities and promotion of nutritional to assigned clients and Key Opinion Leaders (KOLs)
• Implement strategic functions to achieve KPI targets
• Maintain a professional and proactive attitude with hospitals, sales manager, and relating departments to ensure effective strategy execution
• Ensure high levels of customer satisfaction through excellent service
• Stay up-to-date with product knowledge, business flow, sales process and market trends

Key Requirements:

• Bachelor’s degree holder, preferably in Nutrition/ Biomedical/ Pharmacy/ Chemistry or relevant science disciplines
• Welcome fresh graduates; Experienced candidates will be considered for senior positions
• Proficiency in English and Cantonese
• Good presentation and interpersonal communication skills
• Proficient in MS office applications, i.e., Microsoft Word, Excel, PowerPoint, Outlook
• Ability to work independently as well as part of a team

What sets this company apart

• Work with a market-leading product portfolio
• Enjoy a stable incentive structure
• Be part of a supportive, innovative, and inclusive team
• Strong focus on work-life balance and career progression

What's next:

If you're passionate about healthcare and eager to grow in a strategic, engagement-focused role, we’d love to hear from you.

📩 Send your CV to tiffany.wong@linksinternational.com for a confidential chat and to learn more about the Hong Kong pharmaceutical market.

My client is now entering a bold phase of expansion, using Hong Kong’s strategic edge as a gateway to Mainland China. By scaling their commercial capabilities and fostering innovation from this regional hub, they are combining deep local understanding with global excellence to ignite forward-thinking solutions across surrounding markets.

To support this journey, they are looking for an ambitious Head of Business Transformation with a deep understanding of both the Hong Kong landscape and the nuances of the mainland China consumer market. This role is pivotal in developing transformative channel strategies and steering breakthrough business initiatives across the Greater Bay Area and beyond.

Key Responsibilities

Strategic Business Evolution

• Champion strategic transformation programs that enhance sales approaches, drive digital integration, and streamline efficiency in key account and e-commerce operations.
• Promote a mindset of agility and experimentation across online and offline sales ecosystems.

Account Management & Strategic Alliances (Hong Kong & Macau)

• Build and nurture lasting partnerships with leading retailers and digital commerce stakeholders.
• Lead commercial negotiations, structure collaborative business plans, and drive performance against volume and revenue goals.

Channel Development & Market Expansion

• Craft and implement channel growth strategies to scale FMCG reach throughout the Greater Bay Area and adjacent regions.
• Scout new commercial avenues, develop partner ecosystems, and design effective go-to-market models.

Cross-Border Collaboration

• Liaise closely with mainland China teams to synchronize plans, tap into synergies, and accelerate penetration into local markets.
• Ensure commercial and regulatory compliance across cross-border initiatives.

Requirements

• Bachelor’s degree in Marketing, Business, or a related discipline.
• Over 10 years of proven experience in FMCG channel development, with success in both Hong Kong and mainland China.
• Entrepreneurial mindset with a strong drive for results and transformation.
• Skilled communicator and negotiator with fluency in English and Mandarin; Cantonese is advantageous.
• Solid grasp of China's market mechanics, regulatory environment, and customer segmentation frameworks.

Please apply directly or reach out to Turby via Turby.ho@linksinternational.com for a confidential discussion.

Are you passionate about driving business growth and building impactful partnerships in the modern trade retail space?

Our client, a globally recognized nutrition leader with a strong portfolio and innovative approach, is expanding its commercial team in Hong Kong. We are seeking a proactive and detail-oriented (Assistant) Key Account Manager to support the development of key accounts and contribute to strategic sales execution across major retail chains.

Key Responsibilities

• Account Development: Support the management of key retail accounts such as Mannings, Watsons etc. fostering long-term partnerships and driving consistent sales growth.
• Promotional Execution: Assist in implementing annual promotional plans and brand strategies at store level, including product distribution, shelf placement, and promotional displays.
• Sales & Marketing Coordination: Ensure timely execution of sales initiatives and support the evaluation and optimization of trade spending.
• Cross-Functional Collaboration: Work closely with internal teams including finance, trade marketing, digital, and supply chain to align on sales strategies and execution plans.
• Negotiation Support: Assist in negotiating commercial terms and promotional agreements to achieve mutually beneficial outcomes.
• Market Intelligence: Share insights on market trends, competitor activities, and customer feedback to inform strategic decisions.
• Data Utilization: Apply data effectively in sales planning and reporting, ensuring accurate and up-to-date records.
• Additional Duties: Perform other responsibilities as assigned by the Sales Manager or Management.

Key Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 5 years of sales experience, with at least 2 years in key account management within the FMCG industry.
• Prior experience managing Mannings or similar key accounts is highly preferred.
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent communication and presentation skills in English and Cantonese.
• Proficient in MS Office applications.
• Energetic, open-minded, and collaborative with strong interpersonal and influencing abilities.
• Ability to manage multiple priorities and work effectively across teams.

Why Join Us?

• Be part of a globally respected FMCG brand with a strong market presence and growth trajectory.
• Work in a collaborative and performance-driven culture that values innovation and development.
• Enjoy clear career progression and exposure to strategic commercial initiatives.
• Make a tangible impact on consumer experience and retail partnerships.

Ready to Make an Impact?
If you're looking to take the next step in your FMCG sales career, we’d love to hear from you.
Apply now or send your CV to tiffany.wong@linksinternational.com for a confidential discussion.